PB
Pieter B
Active since Dec 2010
6
Reviews
0
Industries
Reviews
6 reviews39 months ago
Rude sales agent
Our household structure insurance is with Outsurance for reasons beyond my control, and I have no interest to move any other services to them. The few times we needed their emergency services (blocked drain), they have been good to deal with. That good will towards Outsurance went out the door in the last 24 hours, when a call centre agent name Tebogo (spelling might differ) repeatedly called me to try sell me some other offer. The first call I was polite and said no. That was not good enough, and he called again. In a stern tone I said I am not interested and put the phone down. 24hrs later he phones again, while I am in a meeting, and wouldn't take no for an answer. I put the phone down. THEN HE PHONES AGAIN!!! I hand the phone to my wife (we both work from home and I am still in a meeting) and he proceeds to be rude to her. Outsurance, Tebogo needs a stern talking to regarding phone etiquette and people skills!
120 replies
48 months ago
Concentric slave cylinder failed after 6000km!
Between November 2020 and March 2021, I had R28 030's worth of work done at GearBox Select. Transmission rebuild in November 2020 (R14000), concentric slave cylinder replacement February 2021 (R6325), LUK clutch replaced March 2021 (R7705). Important note to all this, I work from home, and hardly ever need to drive. When there is a need to drive (on a weekend) we rotate between my wife's car and my vehicle. Around September 2021 the clutch pedal stopped coming back all the way, but due to covid, work, and illness, I could not attend to it sooner. February 2022 I phone GearBox Select, they say it's probably air in the system and I must bring it to them. March 2022 I finally get a chance to take the vehicle to them. Vehicle has done ONLY 6000km in one year. After a week there, they phone and inform me the concentric slave cylinder is faulty (again). This is a slave cylinder they fitted 6000km ago. The best they can offer me is a discount on the labour. Yes, I need to pay (again), to have a concentric slave cylinder fixed, that was fitted only 6000km!! and 12months prior, by GearBox Select. That's how they stand by their work... I politely asked for my keys and left.
0 replies
69 months ago
I just want my package!
On July 6 2020, a friend sent me a package from Georgetown, KY in the USA via UPS. at a cost of $170 (yes, R3000!!) because we did not want to use normal post. Package arrived July 12 2020 at UPS Kempton Park. July 15 2020 I got a phone call regarding the tax and duties. Duly paid the R797.05 on July 16 2020. Four days later I phoned, eventually got told I now need an ITAC permit. Went through the process and got the ITAC permit. Another week passes, and on July 29 2020 I eventually get hold of someone telling me the tariff code is incorrect. Back to ITAC, who sent me a amended permit the same day. For the record, the ITAC people were very helpful! Great!...well not really..it's now August 6 2020 (a month after it was shipped), and the package status says "Your package is being held for payment of duty and tax." I paid the duties and tax THREE WEEKS AGO!! I tried politely as possible to speak to the call-center, who just puts me through to a number that never gets answered. Phoned reception (the receptionist is very friendly; compliments to her!), who tried in vein to find someone to help me. After 7 minutes of elevator music I gave up. Please, can someone from UPS respond and just help me get my package?
318 replies
76 months ago
Just terrible service (once they got paid!)
Paid DDD (Denis) R80 000 for a solar installation and additional work including issuing of a valid COC for my house end September 2019. To date the installation remains unfinished, they refuse to answer calls, don't reply to emails and I've had to get the supplier of some of the items (Full Circle Solar) involved in troubleshooting some of the issues DDD left behind.
0 replies
87 months ago
Faulty fuel temperature sensor leads to zero service.
Took delivery of a Ford Focus on 3 Nov 2018 (without spare key or service record, all promised by Brad the sales-person). January 2019 engine light goes on. Dealership is 40km away from me, so I take vehicle to closest Ford dealer for diagnoses and repair quote. Intermittent fault on fuel temperature sensor. Send quote to dealership. Harry (owner I believe) claims we were rude and refuses to fix it (even though it's under CPA 6 month period). Case lodged and handed to ombudsman. Not a used vehicle dealer I would recommend, they're willing to tarnish their reputation for a R1071.86 sensor.
221 replies
131 months ago
Abysmal Service at Returns Counter
On Saturday 20 June 2015, I bought two Stone Harbour jeans size 42W32L. This is the size I always wear. I went home, and during the week my wife washed the jeans. Last Friday when I tried them on, they didn't fit. Somehow a old 42W and a new 42W is not the same 42...<br> <br> Tried to return them Sunday, but the branch was still closed at 9:15am. Store sign says they open 9am...<br> <br> Went to the returns counter today. After 20mins waiting a disinterested lady with obscured name-tag helped me. She would not return the jeans as they were washed. Usually people wash clothing that has been on a retail shelf for a period of time...unless I'm over-hygienic! She called her supervisor, another disinterested person with obscured name-tag. She would not return them either. I asked for a dustbin to dispose of the jeans as they were useless to me (not fitting!!). A third person then wandered over, they spoke in their indigenous language and I was handed a dustbin as requested. I disposed of the jeans and walked out.<br> <br> The purchase slip S/N# is 20062015 00652 00015 097387 time-stamp 11:24:45 to investigate further.<br> <br> The service is pathetic to say the least, as I had all the original packaging and slips!!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)