LW
Lara W
Active since Aug 2024
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Disgraceful service from Liberty Life and no ability to escalate
I'm a financial planner with a client who took out a Liberty Life policy 13 years ago. Each year we increase his cover to keep pace with his salary, as the cover is linked to his income. In August last year we started the annual review, and 7 months later this case is still wafting around the inner sanctum of Liberty - no-one takes ownership and no-one gives any feedback unless we call the call centre. The latest feedback is that more blood tests are required (the last bloods were done in January) and we just keep going around in circles. This is not a company that treats its clients or its advisors fairly - there is no method of escalation when things go wrong, and no-one in the call centre will help to get this finalised. His next salary increase is in April and then we need to start the process again!
272 replies
13 months ago
TLSContact the worst visa service centre in SA
I booked an appointment for biometrics on the TLS website for an Australian visa. The site allowed me to make a booking for 16 days ahead (I was going to be travelling for business so could not book earlier). Australia declined my application as the biometrics had to be done within 10 days. I had to reapply for the visa at considerable cost, and also had to rebook the biometrics with TLS. TLS assured me that i could apply for a refund of their cost, which I duly did on 29 August 2024. My reference number is AUCS-21049. I have followed up repeatedly and have got nowhere. I cannot escalate to anyone, and the standard responses they send go nowhere. I am at my wits end.
0 replies
13 months ago
NO Fibre to the Home
Worst service ever. Well trained call centre staff who empathise, promise, escalate and generally get nothing done. 8 days of empty promises and no fibre. Speechless, and fibreless, and frustrated at the lack of customer service. Looking at the overall rating of this business, I can't even feel surprised - clearly they don't care about their unhappy customers and shocking rating.
371 replies
20 months ago
How can we NOT help you???
My business partner and I visited our branch and spent over 2 hours there, and on the phone to their call centre. Our request was to remove my partner as an administrator and authoriser as he had resigned and was leaving the company. It is now 24 days later, and despite all that wasted time and paperwork, nothing has been done. I have complained on the banking profile customer communication line - it took over a week for someone to call me, and despite many promises - still nothing. How does this bank stay in business. It's a disgrace. And with all the people I have been speaking to as I call every few days, its all empty promises and no service at all. Not one person in this long chain has been able to progress my lack of service. I am still at step 1 - NOTHING has been done to help me, and our business, which has to operate without being able to authorise banking changes. I despair.
53 replies
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1 Star
4 (100%)