PK
Palesa K
Active since Oct 2024
3
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Reviews
3 reviews6 months ago
RAE VAYA STINKING ATTITUDE EMPLOYEEES
I am extremely upset about what happened today, 14 October 2025, at around 14:00 at the Milpark Rea Vaya station. I was coming back from the gym, and the lady at the service desk was on her phone the entire time. When I asked if I could purchase a card, she just shook her head without saying a word and continued on her phone. I then asked if there was an alternative way to get home or if I could buy a once-off ticket, but she just looked at me and didn’t respond. I was so frustrated by her attitude and lack of professionalism. I ended up having to take an Uber home. This kind of behavior shows a serious problem with customer service your staff clearly needs proper training on how to treat commuters with respect and provide assistance.
53 replies
11 months ago
Excellent customer s...
Excellent customer service got help within a few minutes.
53 replies
18 months ago
Do not use Mukuru ur money will go Missing
I so frustrates with these guys I keep calling a 100 times I sent money via Mpesa to a kenya Reciepent i sent emails with proof the person has not gotten the money no one is helping I have to keep reaching out to them I am so so angry never use Mukuru no solutions just call center agents who have no customer care and have no idea what they are doing..money just dissapered no one knows anytjing absolutely ridiculos!
159 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)