JA
Jarrod A
Active since Jan 2011
5
Reviews
0
Industries
Reviews
5 reviews52 months ago
Seamless online purchase & delivery
Purchased an Apple device online from iStore.co.za. Very easy and efficient and the device arrived the following day.
0 replies
52 months ago
Excellent sales & after-sales service!
I purchased a vehicle from Top Gear Auto. Des and the team provided excellent and quick service. The vehicle had an oil leak that I noticed the week after taking delivery. I notified Des and she was very quick to take the vehicle back and have the problem fixed. I was notified of the progress every step of the way and got the vehicle back in a week or so at no cost to myself. Excellent sales & after-sales service from Top Gear Auto.
0 replies
52 months ago
MTN HORROR STORY!!! Be careful with online/telephonic contract applications.
I ordered a black Friday deal via the MTN webpage. An agent contacted me to finalise the details the following day and my application was approved. So far so good. However, it all went VERY wrong from there.... I received the incorrect device which was on the incorrect contract at almost double the cost monthly for 36 months and not 24 months as per original contract I wanted. (R 199 per month for 24 months VS. R 369 per month for 36 months). So started the long and arduous saga of returning the phone..... what a nightmare. I managed to do this within the cooling off period and received an IRMS number from an MTN supervisor at the Sandton City (MTN Owned) store. Then I had to endlessly nag Mondo to confirm that the contract was in fact cancelled..... very many emails were sent..... A week or so later I was in the Cresta Shopping Centre so swung by the MTN store to confirm if the contract had been cancelled or not. I put my thumb on the biometric scanner and the consultant confirmed that, YES my contract had been cancelled! Imagine how relieved I felt! Wonderful! So I was completely horrified to see that MTN had debited my bank account on 03/01/22 for an amount of R 8870.57. What an awful shock! What is even more horrifying is how difficult it is to get hold of a person to try and rectify the situation. I have had some contact from Mondo personnel to say the debit order was taken in error, but they cannot confirm if the full amount will be refunded or when this might happen. Is this not tantamount to theft? I have nothing from MTN in my possession, they acknowledged the return of the device and sim card.... WHICH WAS THEIR MISTAKE NOT MINE!!!! THEY SENT THE WRONG DEVICE AND PUT ME ON THE WRONG CONTRACT!! As yet I have not received any refund. I have however received an sms to say that my monthly invoice has gone to my email address, however the email address is incorrect and I therefore cannot view any of this documentation. Why am I still getting invoices when the contract is supposed to be cancelled?!!??? So in summary: 1. MTN SEND WRONG DEVICE ON WRONG CONTRACT AT ALMOST DOUBLE THE PRICE. 2. I SPEND MY TIME GOING IN STORE TO RETURN UNOPENED, IN ORIGINAL PACKAGING DEVICE. 3. MTN SUPERVISOR ACCEPTS DEVICE RETURN. 4. I SPEND HOURS OF MY TIME TRYING TO CONFIRM CANCELLATION OF CONTRACT/DEVICE BECAUSE OF MTN ERROR, NO FAULT OF MY OWN. 5. CONFIMATION FROM MONDO & MTN THAT CONTRACT IS CANCELLED. 6. R 8 870.57 DEBITED FROM MY ACCOUNT. NO EXPLAINATION WHY OR WHAT FOR. 7. MTN ADMIT ERROR BUT WILL NOT CONFIRM WHY, WHEN OR IF ENTIRE AMOUNT WILL BE REFUNDED. 8. INVOICE SENT TO INCORRECT EMAIL ADDRESS???? So the question is can I open a case of fraud with the SAPS? This is all very suspicious to me and I have not received my money back. Is this pure incompetence or has someone willfully tried to defraud me? Any advice would be appreciated.
0 replies
68 months ago
Vodacom: Do not trust any telephonic correspondence.
Never trust a conversation you have had with a Vodacom call centre agent. If you agree to something with an agent, do not trust that this agreement will be fulfilled or held up by Vodacom. I ported to another network and was unaware that my Vodacom contract (which had expired and was on a month-month basis) would continue to run after the number had been ported and was no longer on the Vodacom network. 3 months of contract fees were then due. I contacted Vodacom and a telephonic agreement was made that if I made a payment of 50% of the outstanding amount that day the matter would be settled. I made this payment that day. I then received an sms from Vodacom to say the query had been closed. My understanding was that the matter had been settled. After receiving no correspondence from Vodacom for 4 months, I received an SMS of final demand from their debt collectors for the other 50% of the amount that was agreed upon to settle the matter. I have requested recordings of my conversations with the call center agent to verify my version of events and this request has been completely ignored. In the end I have paid this amount as it is clear that Vodacom have very little respect for the Customers and that you will not win a dispute with a company of this size as a single individual. I still receive sms's of final demand from their debt collectors, Hammond Pole 'attorneys' even though to my knowledge all amounts are settled. Upon request of an actual invoice and payment record no correspondence is sent. Bottom line, never trust a conversation you have had with a call center agent. Always get any agreement in writing. I assumed one would be able to get a copy of the 'all calls are recorded' telephone call. The recording of the call would appear useless for Customers, Don't trust that you can get these recordings.
106 replies
68 months ago
Highly unprofessional company
This company seems to work differently to any other company I have ever interacted with in the past. There is never a clear indication of what amount is outstanding or what it is for. My understanding is that this company is a debt collector for Vodacom. The reason I had an outstanding amount with Vodacom, was that I was disputing the invoice following a port to another network. An oral agreement was made following telephonic correspondence with a Vodacom call centre agent to settle half of the outstanding amount. I paid the agreed upon amount to Vodacom and thought the matter was settled. Having not received any invoices or correspondence from Vodacom for 4 months I assumed the matter had been settled. To my surprise I then received an SMS of final demand from Hammond Pole for an outstanding amount on my Vodacom account. I tried to explain that I had made a telephonic agreement with Vodacom to settle half of the outstanding amount. This was to no avail and I continued to receive final demand SMS's from Hammond Pole. Coming to the realisation that a single individual Customer will never be able to win a dispute with Vodacom, I agreed to pay the outstanding amount. The monetary amount due was sent to me from Hammond Pole Attorneys. I paid this amount and then received an sms demanding final payment on a different amount. When I enquired as to what this amount was for, I was informed that it was attorneys fees for Hammond Pole. I then paid this amount. I have just received another sms from them demanding another payment. What I find so baffling is that they NEVER send you any invoices or account breakdowns of how much you owe them or what it is for. Any other business I have EVER interacted with is able to provide you with an account breakdown and invoices showing payments made and outstanding fees. These people seem to just continue to send you final payment demands for something you have no knowledge of. All correspondence is via sms and Whatsapp, which I find odd, and they will not send you a proper email. This is very unprofessional and I question the legality of a company in the financial sector operating in this fashion. They seem to operate like back-ally loan sharks. You settle an amount and it is never truly settled.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)