DL
Daniel L
Active since Oct 2024
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
Unpleasant Experience at Agrimark Wellington Rd Durbanville
I visited the store on Monday 25 November 2024. I experienced terrible customer service from the lady at the clothes department; also her language skills are just very unprofessional and she wasn't able to assist me with a request; she phioned a manager and asked him to assist the "adamant" customer. Needless to say, I experienced the same unfriendliness and hostile attitude from the manager in the office. This team still needs to learn, it is not what you say, but how you say it!
0 replies
16 months ago
Excellent Customer Service for Jonsson Workwear
I am from Durbanville, and during a recent business trip to Bloemfontein, I bought two shirts at the Jonsson Workwear branch. I experienced the friendliest service from various staff members on the floor. At the till, I asked if the shirt I bought for my daughter could be exchanged at a local branch near home if it wasn't the right size. The lady confirmed and even showed me all the branches on their system, which gave me peace of mind. Unfortunately, the shirt for my daughter wasn’t the right size, and as it was quite a bit of money, I didn’t want to waste it, so I decided to exchange it. The local branch closest to me is inside Agrimark, but I discovered that they couldn’t assist me at all. (Please note that when you buy at a Jonsson Workwear Retail Store, exchanges can only be made at a similar store. While Agrimark does stock an extended range of Jonsson products, it is a different business.) The closest Workwear store to me is 30km away! I contacted a manager at the branch in Bloemfontein and spoke to Zelda, who was very friendly and offered to help me find a solution. I first received a call from Derosha (KZN head office) and then another friendly call from Samantha, the manager of the Western Cape region. It was a pleasure to see how quickly she came up with a solution. I’ve always considered Jonsson to be a quality, durable, and fashionable brand, and believe me, their customer service is exactly like that. Excellent! Thank you, Sam, for all your efforts. Not only did you resolve the issue promptly, but the way you handled it has gone a long way in enhancing the brand image of your company!
0 replies
17 months ago
Pick and Pay ********* customer service
A few months ago I joined the Coffee Club and The Wine Club via Pick and Pay and their Smart Shopper card. I used it a few times at the Durbanville store. I discovered however that if I enter for competitions and certain draws and benefits, I never get confirmation that I have been entered. That was suspicious. While I am making an effort to complete and submit everything, they may never receive it, or capture my entry. On following up with PnP customer service, I received a very strange email reply. I provided my contact number, email address, as well as my Smart Shopper card details, but the customer service liaison, Shakeerah Adams, requested more personal details before she can assist me. Besides all the above info, she also wanted my ID nr, as well as my physical address! I was very surprised and rep**** that I refuse to give her such info that has nothing to do with my enquiry. POPI Act applies. She was adamant that I have to provide all that personal details. All I wanted to know is if the Coffee Club ever receives my entries; surely my Smart Shopper card can be linked to that? They are quick to send you marketing messages - why not as effective in confirming your entry? Unless they indeed do not process these entries; and meanwhile we keep entering foolishly. Because she was "unable" to assist me unless I provide even my physical address, I gave up and requested to be removed from all their marketing notifications. But then the situation became even more absurd. In order to remove me from marketing notifications, she required not only my mobile nr, my email address and my Smart Shopper card details, but ALSO my ID nr and my physical address! I refused; and needless to say, I cannot get rid of their marketing messages till today. If Shakeerah Adams is just applying the Pick and Pay policies, then I rather shop elsewhere and don't use my Smart Shopper card. There are enough alternative shops in my neighbourhood. There is no benefit in supporting the Pick and Pay Coffee Club, or Wine Club; there are good prices elsewhere too.
109 replies
18 months ago
Ineffective Energea Power Bank from Cellucity
Cellucity is the distributor of Energea cell phone chargers. I bought a MagPac Mini Power Bank at their shop in Tyger Valley Mall, Cape Town, but had to take it back within a week because of the little charging ability it provided, even when fully charged. I thought it must a a technical error of the specific one I bought. The store exchanged it, but unfortunately I discovered that it still only charges 50% of my iPhone, before it requires a recharge itself! This is insufficient backup support and this device should rather not be called a power bank. I wrote the same reveiw as the above on Cellucity's website about this Energea product but they refused to publish it. I am complaining about the quality of the device and not their service, however, it was disappointing that the distributor of this item blocks any bad reviews. This is misleading to consumers. Furthermore, I noticed this morning that Cellucity is currently advertising this item at a discounted price (less R100). Please be aware.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)