UA
Uwe A
Active since Jan 2011
3
Reviews
0
Industries
Reviews
3 reviews29 months ago
iKhokha: Disappointing Experience and below average Service
As a travel agency owner, I rely on efficient and reliable payment processing services to ensure seamless transactions for my clients. Unfortunately, my recent experience with iK Payments has left me deeply disappointed and unable to recommend their services. On November 29, a client made a payment of R54,000 through an iK payment link. The initial transaction was processed successfully, and I received a confirmation receipt. However, due to a flag raised by the ***** department, my funds were withheld without any notification or explanation. Despite having an FNB bank account, which iK claims guarantees settlements within 24 hours, I faced an unexplained delay. It took numerous calls and emails from my end to obtain any information about the delay or the steps required to resolve the issue. After a frustrating delay over two days, iK finally released my funds. This delay caused significant inconvenience, disrupting of my agency operations and jeopardizing my client's travel plans. Even though iK sped up the process to release the funds after my complaint, and they waived their usual transaction fees as acknowledgement of the poor service received, this ordeal has left me feeling disappointed in their operations. I have no issues with having the transaction flagged by the ***** department, as these measures are there to protect the merchant. My disappointment lies solely with the poor communication, lack of transparency and urgency displayed from iK during this ordeal. As a professional in the travel industry, I require reliable and efficient payment processing services that prioritise customer satisfaction. iKhokha has failed to meet these fundamental expectations. I cannot recommend their services to any business seeking a smooth and hassle-free payment processing experience.
71 replies
41 months ago
Trust the negative reviews, do not use this company.
I booked a collection for 5/12/2023 for express delivery on 7/12/2023. The delivery address was at a client's office in an office park (clearly labelled) and for 3 days the courier attempted delivery at 7pm. No delivery attempts over the weekend. Online support assured me that the parcel would be delivered on Monday morning (12/12/2023). At 2pm I was informed that no one could get hold of the driver, and no guarantee could be given that my parcel would actually be delivered. I highly do NOT recommend this company for deliveries. They are cheap for a reason. I have no other choice but to write off this package as "stolen". I have no hope that it will ever reach my client. I will give my future business to a company that would appreciate it.
132 replies
120 months ago
Ridiculously poor and incompetent service
<p>I have an HTC One m8 which I took in to Vodacom to have a cracked screen replaced. After more than 4 weeks, multiple phone calls and emails, I managed to get my phone back from them. When I got home, I noticed that 2 of the main features of the phone were not working as they were before sending it for the screen to be replaced: the camera was faulty, and the speakers were crackling when you put the volume up. I took the phone directly to the Canal Walk Repair Centre the very next day and explained my story. I was promised it would only take 14 days for the repairs to happen ( I was skeptical as it took them over 4 weeks to replace the screen).</p> <p> </p> <p>After the 14 days, I went to collect my phone which they said they had replaced (maybe they couldn't fix the faults). This time I checked the phone in the store. It seemed they had managed to fix the speakers, but the same camera fault was there. It is the main feature of the phone and I explained in thorough detail to the person helping me (and the manager) what the fault was. They told me they would have to send it away again to get repaired. However, this time the manager at the Canal Walk store ASSURED me that they she would personally escalate the repair, and keep in touch with me step by step with regards to the repair process. She also said she would arrange a courier to send the phone to Jhb that same day. This was on the 8th of June.</p> <p> </p> <p>To date, I have not had one email or phonecall from Canal Walk giving me ANY information about my phone. I sent a query to their escalations department and recieved a phone call back the next day. I was told that the phone had been sent to the 3rd party repair centre only on the 15th (Vodacom does not repair HTC phones, which I knew already from the last 2 months that they have had my phone). </p> <p> </p> <p>At this point I am extremely frustrated as I am still expected to pay my cellphone contract including handset installments even though the phone has been sitting with Vodacom (due to their incompetency) for over 2 months. I am hoping that complaints through Social Media will finally make a difference in this matter as my monthly accounts with Vodacom are not cheap. I have absolutely no idea why I have 5 contracts with this provider. I am certainly not valued at all.</p> <p> </p> <p>All I want is some kind of update as to why I have not had any feedback from them, why it is taking so long to repair and when I can finally get my phone back... and a reason as to why I should renew any of my contracts with them.</p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)