TN
Thapelo N
Active since Jan 2025
19
Reviews
0
Industries
Reviews
19 reviews6 months ago
Exceptional Customer Service at Pick n Pay Hazeldean
Let me take this moment to thank Mr. Mongezi Xaba at Pick n Pay Hazeldean. As someone who recently started doing deliveries with Mr D, things can sometimes get confusing and frustrating. Today, Mr. Xaba came to my rescue when I almost left the store with parcels that weren’t wrapped or covered in plastic. It was raining heavily, and I didn’t know what to do. With a big smile, he patiently asked me to wait while he put all three parcels into plastic bags. I was honestly surprised, because most people didn’t seem to care that I was about to walk out with paper bags in such heavy rain. When I asked for help earlier, no one assisted me — until Mr. Xaba stepped in. Thanks to him, the parcels arrived safely, and the client really appreciated the effort. Thank you so much for your kindness and assistance, sir. Pick n Pay Hazeldean is truly in good hands.
53 replies
12 months ago
Urgent – ****** Parcel at PEP Inveraan
I’m really angry and disappointed at the moment. On Monday, 31st of March, I dropped off my parcel at PEP Boulders Mall, Midrand. Then on Thursday, 3rd of April, I received an SMS stating that my parcel had arrived at PEP Inveraan. However, when my niece went to collect it the following day, she was informed that there had been a shoplifting incident the day before, and that my parcel was among the items ******. I politely asked the staff to have someone from PAXI contact me regarding the matter. Today is the 8th of April, and I have still not received any communication from PAXI. The parcel contained valuable items meant for my clients. Below is a list of the contents: 3 hardcover photobooks (worth R1,500) 3 x 32GB SanDisk USB drives (worth R360) 3 USB holders (approximately R50) 2 gift bags (R50) 2 meters of bubble wrap used for packaging (R50) My name is Thapelo Nkgoeng, and my contact number is 084 735 3400. Can someone from PAXI please contact me urgently to resolve this issue?
0 replies
15 months ago
Compliments
Dear Identity Team, I wanted to take a moment to express my sincere gratitude for the exceptional service I recently received at the Identity Lakeside Mall store. I was truly impressed by their professionalism and friendly demeanor. It's clear that Mapule and her team are dedicated to providing an excellent customer experience. I wish the entire Identity team a prosperous and successful New Year. Sincerely, T.S. Nkgoeng
53 replies
15 months ago
Compliments
Dear Identity Team, I am writing to express my sincere appreciation for the exceptional service I recently received at the Identity Lakeside Mall store. Firstly, I want to commend Mapule and her team for their outstanding customer service. My monthly visits for account payments are always met with friendly and efficient service. I was particularly impressed that they remembered my usual payment schedule, even though I don't actively shop at the store. This attention to detail demonstrates a genuine commitment to customer satisfaction. Secondly, I would like to acknowledge the recent assistance I received from the team in January 2025 regarding [briefly state the service received, e.g., a product inquiry, a return, a billing issue]. They were incredibly helpful, patient, and went above and beyond to resolve the issue to my satisfaction. I believe that Mapule and her team are true assets to Identity. Their dedication to providing excellent customer service is truly commendable. I wish the entire Identity team a prosperous and successful New Year
53 replies
16 months ago
compliments to Lebogang and her team
Let me take this moment and Thank Lebogang & her team from Barcelos Glynnwood branch. Even though they work long hours the team is really amazing. You get your food on time, theyre super friendly. Keep up the good work guys. You deserve a big Christmas party and massive bonuses
0 replies
17 months ago
compliments
Good day Identity team, I would like to take this moment to thank Mapule and her team from Identity Lakeside Mall. I visit the store once a month to pay my account, and I've never shopped there. I was surprised when they asked me where I shopped, as I only come to pay my installment. They even remembered the times and dates of my usual payments. I was truly impressed. Keep up the good work, guys. They are true assets to the company
56 replies
19 months ago
Horrible customer service
What a horrible experience I had with the Indian gentleman at the counter. Not only was he rude and unprofessional, but he was also yelling at a customer on the phone. His attitude was absolutely appalling, and I couldn't believe he was still employed there. I don't know why they keep him on staff when it's clear he's driving away customers. If you don't believe me, go there yourself and see for yourself. The first time I visited, he refused to let me pay with my card, claiming it was too late and he was closing up for the day. He couldn't even muster a **** smile. It's a shame that such a terrible employee is tarnishing the reputation of the restaurant
0 replies
21 months ago
commend Mr. Patrick, the butchery manager at Shoprite Bochum.(Senwabarwana mall))
"I want to take this moment to commend Mr. Patrick, the butchery manager at Shoprite Bochum. He is incredibly passionate about his customers and possesses an extensive knowledge of his craft. You are a true asset to the company. Shoprite is fortunate to have such dedicated employees. May God continue to bless you and your family. If it were up to me, I would definitely give you a 100% increase. Cheers!"
0 replies
21 months ago
appreciation for Mr. Bassie Selepe's assistance with setting up service reminder alerts.
Let me take this moment to thank Mr. Bassie Selepe for assisting me with setting up service reminder alerts. I used to forget when my vehicle was due for service, which was financially costly as I would only remember to service the car when it broke down or started making strange noises. This was primarily because I work from home and rarely drive the car. In most cases, I would only realize the car needed servicing after it had already exceeded 4,000 km, sometimes even 2,000 km. He has set up alerts to remind me every 10,000 km, which is 5,000 km before the service is due. I find this reminder incredibly helpful and a huge time and money saver. Thank you once again, Mr. Selepe. You are a true asset to the company. Cheers!"
58 replies
22 months ago
Appreciation for Excellent Service - Thapelo Nkgoeng
Good morning, Wesbank Team, I am writing to express my sincere gratitude to Mr. Elliot Mohale for his exceptional service throughout the process of settling my account. Mr. Mohale has been assisting me since the beginning of the year, and his dedication and professionalism have been instrumental in a smooth resolution. I am particularly grateful for his help in obtaining my NaTIS document, which I received this morning. Thank you, Mr. Mohale, for your outstanding work. You are a valuable asset to Wesbank. Warm regards, Thapelo Nkgoeng
53 replies
Review Distribution
5 Star
14 (73.6842105263158%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (26.31578947368421%)