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anele D
Active since Jan 2025
3
Reviews
0
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Reviews
3 reviews9 months ago
Complaint Regarding Poor Refund Experience at Legit Store
I am dissatisfied with the service I received at a Legit store in Greenstone Mall regarding a recent return and refund experience. On Thursday, 3 July, I returned a top (R300) and a trouser (R290) that did not fit. I was assisted by a store manager named Xoli, who instructed me to return at 13;30 PM upon arrival she mentioned that there was no money for refund so i should return the next day, Friday the 4th, for the refund. When I returned on friday I was again told there was still not enough cash available. I was then asked to return on Monday. On Monday, I was again told to come back at 13:30. At that point, I was given the option to either take back the items or return again with them later since i requested to live them behind and come back as soon as the money issue is sorted. Eventually, I did receive my refund, but the entire experience was extremely frustrating and disappointing, because i'm using my own cash for all the travelling and the ups and downs i was doing as if i do not have other things to do. As a loyal customer and a big supporter of Legit, I expected better service. This experience has left me feeling unappreciated and disrespected as a customer. I hope this matter will be taken seriously and that steps will be taken to improve customer service and refund processes in the future.
0 replies
14 months ago
Dissatisfied
I’m totally dissatisfied with my recent dining experience at your restaurant. Today, I visited your establishment looking forward to a pleasant meal. Unfortunately, my experience was far from satisfactory. Despite waiting for an hour, there was no communication from the staff regarding the delay in service. Additionally, there was no music or any other form of entertainment to make the wait more bearable. To make matters worse, the first drink I ordered was finished, and no alternative was suggested. After waiting for an extended period without any updates or service, I ultimately decided to leave and pay for the drink i order. I understand that occasional delays and issues can occur, but the lack of communication and effort to make guests comfortable during the wait was disappointing. I hope you will take this feedback seriously and make the necessary improvements to ensure a better experience for future guests.
0 replies
15 months ago
Extremely Dissatisfied
I want to express my dissatisfaction with the service I have received. Due to financial constraints, I requested the cancellation of my subscription. However, I encountered an issue with one of your agents who was quite rude and insistent on convincing me to continue with the product, despite my clear explanation of my financial situation. While I believe your products are excellent, this experience has left me feeling frustrated and undervalued as a customer.
56 replies
Review Distribution
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1 Star
3 (100%)