Omar J

Active since Jul 2011

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Reviews

3 reviews

7 months ago

Unetical Business Practices.

An order of was placed with this company which advertises on Instagram last year February. Initially less than a third of the order was supp****. To date only a fraction of the outstanding order was refunded and any followup of the refund was met with threats which was been recorded. Matter is currently being referred to SAPS

0 replies

Telkom

101 months ago

Telkom can't allocate available engineer to fix fault after almost a month

Telkom (Call ref: 79CTK131217) Line has been down for almost a month. Telkom back office allocated the call to engineers who were on holiday. After numerous calls and attempts to escalate the call, no one at Telkom is able to re-assign the call to an available engineer. To make matters worse, the last call center person is not sure if the manager is not available because he's on leave or if its the engineer.

105 replies

Webafrica

123 months ago

Bad Service by Webafrica Accounts Department

I had cancelled my account with Web Africa at the beginning of December 2015. then all of a sudden on the 8 March 2016 they processed a debit order 3 times on an old account which I stopped using. As a result I have now incurred bank charges. I contacted Web Africa on that day the 8 March 2016 after an extremely long wait on the phone only to be told by them (I think his name was Colin) that they are dealing with a lot of calls and that they will urgently get back to me. This never happened and I called again a week later on the 15 Mar 2016. I was then told by someone called Rushdi in accounts that there was an outstanding invoice from Oct 2015. He requested I send him a copy of my bank statement proving I paid that amount which I did immediately after that call. I still have had no feedback and can't get hold of anyone to fix the problem. If you call their switchbord you get a message saying that there is some problem with the call centre number and that one should send an email. How is it that a company which has your banking details is allowed to debit your account more that 3 months after everything was finished. I want this resolved and bank charges refunded.

0 replies

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2 Star

1 (33.333333333333336%)

1 Star

2 (66.66666666666667%)