LA
Lisa A
Active since Jan 2025
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Rain WIFI Company Refuses to Honour Cancellation and Processes Unauthorised Debits From My Bank Account
I relocated to another province where Rain has no network coverage, making the WiFi service completely unusable since end of January 2026. I therefore attempted to cancel the contract, only to discover that Rain makes it almost impossible to reach an actual cancellations department as there is no direct contact number for assistance. Following Rain’s WhatsApp quick Bot instructions, I logged the cancellation online through their website. On 16 February 2026, I received SMS confirmation stating that my final debit would be processed at the end of February. Despite this confirmation, Rain debited R625 again at the end of March for a service I had already cancelled and could not even use due to lack of coverage. What is even more concerning is that my installments were being paid from my FNB account, yet Rain proceeded to process a point-of-sale transaction against my ABSA account without my authorisation. I never granted Rain permission to debit this account. I was forced to remove all funds from my account and contact my bank on 14 April to report the transaction as *****ulent. On 14 April 2026, a consultant contacted me regarding the so-called unpaid debit (Call Reference: 4614932). I advised her that the contract had already been cancelled and that I had SMS proof confirming this. Shockingly, she informed me that the cancellation had somehow been “revoked,” yet she could not explain who revoked it, how it was revoked, or why Rain reinstated a cancelled contract without my knowledge or consent. She then attempted to pressure me into making another payment before they would process the cancellation again. I made it very clear that I would not pay another cent for a service Rain failed to cancel and which has been unusable for months due to no coverage in my area. The consultant eventually confirmed that she had now processed the cancellation and escalated the matter. After the call ended, I received email confirmation that the service had indeed been cancelled. Yet despite this, the very next day Rain processed another unauthorised point-of-sale debit from my ABSA account. This conduct is completely unacceptable. Rain appears to have no regard for customer consent, lawful billing practices, or cancellation requests. Continuing to debit customers after confirmed cancellation and processing unauthorised transactions against accounts that were never approved for debiting is extremely concerning and *********. I demand that Rain: Immediately stop all debits and billing activity; Refund all amounts debited after my cancellation request; Confirm in writing that this account is permanently closed; Remove any outstanding balances created after cancellation; and Explain how and why my cancellation was “revoked” without my authorisation. Customers should not have to fight this hard to cancel an unusable service while being subjected to unauthorised debits from their personal bank accounts.
3 replies
1 month ago
Subject: Telkom Refuses to Cancel Expired Contract While Continuing Unauthorised Billing and Attorney Threats
I have been attempting to cancel my Telkom contract since 2025, yet Telkom has continuously failed and refused to process the cancellation while continuing to bill me for a service I no longer use. Every time I contact customer service, I am told they cannot assist with cancellations and I am transferred to the cancellations department. The calls either go unanswered, ring endlessly, or are disconnected. Calling the cancellation department directly is equally useless, as nobody answers. However, if you wish to sign up for a new contract, Telkom has no problem contacting customers immediately and repeatedly. Between 4 and 6 February 2026, I specifically asked Telkom consultants how to cancel this contract, as it had already expired in 2025 and was supposedly on a month-to-month basis. I was explicitly told that stopping the debit order would result in the contract being cancelled. Acting on Telkom’s own instructions, I cancelled the debit order. Instead of cancelling the contract, Telkom proceeded to debit my bank account through a point-of-sale transaction without my authorisation. This is completely unacceptable. On 26 March 2026, I contacted Telkom again and spoke to Hlengiwe (Call Reference: 9306927). After a lengthy discussion, she apologised for the incorrect information previously provided by Telkom consultants and confirmed that the contract had finally been cancelled. Despite this assurance, Telkom continues billing me and even issued an April invoice for a SIM card I have not used since 2025. I reversed the latest debit order because I had been assured the account was cancelled, only to now start receiving messages from attorneys demanding payment for a contract that Telkom has repeatedly failed to cancel despite numerous requests. This entire situation is unacceptable, *********, and appears designed to make cancellation deliberately difficult while continuing to extract money from customers long after contracts have expired. I am demanding that Telkom immediately: Cancel this contract with immediate effect; Stop all billing and collection activity; Reverse all charges billed after my cancellation requests; Provide written confirmation that the account has been permanently closed. If this matter is not resolved urgently, I will have no choice but to escalate it further with the relevant consumer protection and regulatory bodies.
0 replies
5 months ago
Defective Product, Rigid Returns
I recently purchased Axis-Y Korean skincare products (serum and moisturiser) from Makro at a significantly reduced price compared to another retailer I regularly use. Unfortunately, once I began using the products, I noticed that the smell and consistency were not the same as the original products I am fami**** with. The Makro items were noticeably watery, which raised concerns about quality. I contacted Makro to log a complaint and request a return, as this was not an issue that could reasonably have been detected prior to opening or using the product. I was advised to log the return online, which I did, only for it to be rejected based solely on the 14-day return policy. This was disappointing, as I had no intention of returning the items initially and could not have anticipated a quality issue. As a long-standing Makro customer who has purchased numerous items over time, I did not expect this lack of accountability or customer care when a genuine product quality concern was raised.
1 reply
11 months ago
Nova lifestyle is a ****, do not purchase from them
The company is a ****, they do not respond to messages, there is no phone number. They ***** your money without providing your item. I made an online purchase in January, I haven't received my item nor have I received a refund or any form of communication from them
0 replies
17 months ago
Review of OUTsurance – Misleading Practices and Underinsurance
I had a disappointing experience with OUTsurance that I feel compelled to share. In July 2024, I was searching for a more affordable insurance policy. When I initially received a quote from OUTsurance, it was too high. The consultant assured me they would try to lower the premium and call me back. Later that day, I received a revised, more affordable quote, which I accepted. Fast forward to December 2024, when I attempted to add my wedding bands to the policy. A different consultant, Bonhle, reviewed my existing policy with me, and we discovered that the original consultant had reduced the insured value of my ring from R130,000 to R13,000—without my knowledge—just to lower the premium and secure my switch to OUTsurance. Bonhle assured me that they would review the call recordings, and if the mistake was on their consultant's part, it would be rectified. After their investigation, she confirmed that the error was indeed on their side and promised that the ring amount would be corrected while my premium would remain the same. However, they later went back on their word and increased my premium by R1,000 despite their consultant’s admitted fault. This experience has left me feeling deceived. OUTsurance misled me into believing I was getting a better deal while secretly underinsuring me, only to later demand a significant premium hike when their deception was exposed. I would not recommend OUTsurance to anyone looking for insurance. If you do choose them, double-check your policy details carefully to ensure that they have correctly noted the values of your insured items and haven’t manipulated figures just to offer you a "cheaper" premium. Transparency and honesty should be a given in the insurance industry, but unfortunately, that was not my experience with OUTsurance.
2 replies
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5 (100%)