SS
Susan S
Active since Feb 2025
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Vodacom N1 City dishonest
I went into Vodacom N1 city yesterday as my contract is coming to an end. I wanted a cheaper contract. The consultant wasted an hour of my time and kept trying to convince me that there was no cheaper package and that I had to take a more expensive package. When I pointed out the cheaper package in the brochure he told me that they are unable to downgrade my package in the store. This was a blatant lie.
106 replies
14 months ago
NEDBANK - Bureaucratic Joke?
I received a notification to have a card replaced at the branch as it was expiring. On arriving at the Nedbank Branch in Pinelands, there were only 2 Nedbank people assisting clients. One was handing out queue tickets and the other one was assisting clients. After a long wait, I was called to the card collection counter. The consultant, Nicole Davids, then told me that my card could be printed at an outside machine and walked me there to ‘teach’ me how to do that. Her attempts at getting a new card from the ‘self help’ kiosk failed. Back in the branch she verified my biometrics and then told me that my account was inactive. This despite numerous transactions going through this account each month. She failed to explain what made it inactive. She told me that I should deposit cash using the card and then wait a day prior to returning to the bank for another attempt at a replacement card. In 2025 this interaction resembles some sad joke about bureaucratic insanity. Is this what Nedbank has come to?
0 replies
14 months ago
Do not use them.
The service was exceptionally bad. They were ill equipped and unskilled. They did not have the correct equipment and expected the client, an 89 year old lady, to remove the head board from the bed and supply the tools to do this. They tried to move a leather recliner couch without taking the back cushions off, which resulted to damage to the arms. The client had to intervene and take the couch apart.
0 replies
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3 (100%)