VP
Vilanthran P
Active since Feb 2011
156
Reviews
0
Industries
Reviews
156 reviews3 months ago
Senior management do not care about customers
On 20/1 I spoke to Siphokazi about a complaint and she said she is escalating the matter and will follow up the next day to check if I was contacted that was not done bup to today.. She was not helpful, not approachable, and brushing off. Therefore she has not contacted as yet. 21/1/26 Sent email to Mary Anne but no courtesy to reply to my email. Senior management do not care about customer service or customer care then I how do they expect junior staff to provide exceptuional customer service. When I requested a call back on the watsapp line they refused to call me to discuss my complaint. My complaint is not resolved and reference number was given to me.
109 replies
5 months ago
pathetic customer service.
Service at the travel insurance desk is very poor. Very unhelpful. Refuse to call a customer back. Wanting to take a policy and going to pay for it and do not care about the airtime used by the customer. There should be some agents that call customers back.
195 replies
9 months ago
discrimnating members with disability
Bankmed treat people with disabilities like other members, which is prejudice. I dealt with Natassia Fick at escalations. She only made one call to me and told me she will check with optical and will call me thereafter to discuss my concerns but did not. Rather she send an email with what the optical said after few days. I am registered as a blind person with little vision. Optical sent me ex gratia forms and says benefit for my plan for glasses is a limit and they cannot assist me out, referring me to ex gratia, but I need special lenses and they refuse to pay it in full. They sent me Ex gratia forms to fill in, the ex gratia forms is fine print and I cannot see the print to fill in. I informed Marelize the operations manager about the fine print on the form and she referred to ex gratia dept. But they and Natassia have the audacity and not have empathy or care by just sending the same forms again to fill out, which I am unable to. Senior manager like Natassia and Marelize do not care and do not return calls or reply to emails sent. It just shows how much Bankmed treats it members especially those who are disable. Not given the opportunity to escalate to CEO office. Without the glasses I am being inconvenienced and having a strain on my eye. I suffer with glaucoma., mistagnius and anaredia. Bankmed should treat people with disabilites with underdstanding their circumstances and limitations.
213 replies
10 months ago
service terrible
Just spoke to Siphalmandla, requested to speak to a manger re, a previous reference. Was unable to assist me out and refuse to transfer to his manager. Is this the service that we receive as members. We are not allowed to speak to senior staff.
109 replies
10 months ago
Management do not care about customers, treat people with disdain.
Game management has not contacted me re: my complaint. They close a complaint when it has not been resolved. It just proves that Game is not serious about customer service. You do not find staff on the floor to assist. Very unfriendly, unprofessional and dont care a **** atitude. They do not know how to handle complaints properly.
265 replies
10 months ago
unfair and no incentives. Dont fill petol at Engen
Why does one Engen service station does not take clicks lubcard or any other cards. I was thinking by me filling the tank I will get points at this garage but I got nil as they do not take cards. I should have filled petrol at other garages where I could have scored some points. I filled petrol to the value R900 I would not recommend Engen or fill petrol at Engen garage again. It is unfair that this is the only garage that does not have incentives.
424 replies
11 months ago
Staff attitude unacceptable.
Went to Game CBD pmb today during my lunch and it was not a good experience,. No staff on floor to assist customers only see merchandisers scattered about packing shelves. Advertise items but not on display, when I asked one merchandiser he rudelty told me to go to the front and when I asked for a manager and was told he does not know hwere he is. I told another Indian guy to call him and by then I was at the till he came after some time. He as a manager has an attitude that does not have customer courtesy or care. I left the store unhappy taking something that I id not like as I could not find what I was looking for. I had choice 2 from 3 on ad but in store you forced to take two out of two.. Staff attitude needs to be addressed from management downwards. Customer training need to be done. My complaint was handled accordingly.
391 replies
11 months ago
Cell C condones bad staff attitude
Cell C does not care about customer service. I lodged a complaint about a store and they do not follow up with me if my complaint has been addressed. I was promised an apolgy letter from the staff that showed bad attitude. It is over a week and I have not received the letter of apology. Cell C just closes the complaint. Customers are nothing to them. Though we pay our contract monthly, I have been with Cell over 30 years. Marcy Goveneder says it is fine and agrees with staff.
58 replies
12 months ago
pnp has expired stuff on shelf
I went to pnp yesterday and on the shelf was an expired cheese sell by 1/5/25. I crequested the call centre to call me and they just dialled and cut call cos my phone did not ring and it showed miss call. I sent an email and I notice they closed the call back without calling me. The watsapp line still does not work where you can log a complaint. I have mentioned about this before nad still not resolved. Also the other info re: customer care is incorrect. Would like Mary to contact me to discuss the complaint as service levels still not been resolved or improved.
1 reply
12 months ago
pathetic customer service
Went to Cell C store at Midlands mall this afternoon, servcie was unprofessional, arrorgant, rude and pathetic. A lady by the name of Racelle was assisting me re: my account, whoilst helping ,me a lady from the back bring the phone to her to talk. How can they do that without 1. apologising or asking me permision if they can take a call. She goes on talking which seems a personal call. I ask are you not going to assist me and she just told mew call is from head office and walked to the back behind the doors. A Black lady from the back came to the front and asked her am I not getting the help was aslo ignored and just told call was from head office. The l;ady name was Precious who is a supervisor and did not bother to assist me. Wen Precious went to the back Racelle came to the front and started shouting at me abruptly and abusively and told me I can go to social media and complain. I was just left there standing no one assisting me. After the indian lady finished with her customer she assisted me out. Service standars at the mall branch hes declined to where there is no customer care. some of these staff just at times walk out when it is quiet outside their break times. Also more personal conversations take place. I work oin a customer service environment and know what is customer service. I will rate the service as 1/10 Please investoigate
348 replies
Review Distribution
5 Star
15 (9.615384615384615%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (7.051282051282051%)
1 Star
130 (83.33333333333333%)