CM
Caron M
Active since Feb 2011
36
Reviews
0
Industries
Reviews
36 reviews24 months ago
Cant get a response from anywhere, whatsapp call ignored, call centre cuts off
Virgin doles out wonderful vouchers for gym attendance. Unfortunatedly, they are not redeemable. I have been trying to get iso-whey from Dischem for a month now. Vouchers are expiring left right and centre. I logged a compalint on the whatsapp line which promised a response in 24 hours, 3 days ago. I called three timess, cut off halfway through every time. The last chap was re-instating vouchers when I was trying to tell him they cant be used, he was going to escalate and got cut off. Call centre lines are hopeless. I'm surprised they even bother. I only come onto HelloPeter when there is no longer another option and am disappointed they are not on HelloPeter.
0 replies
26 months ago
All roads to Discovery are a dead end. No way to comunicate and no response to calls logged.
Back where I started six months ago. I'm never getting paid back for my PMB APPROVED benefits. (R5000+) Now I'm getting demand letters from the hospital I was in last year. (R8000- I'm supposed to be covered for hospital ) I logged a call. Had no response. Tried to get someone on whatsapp. It gives the working hours, which are NOW as its response. I tried to phone. "The requestested number is not available at the time"
221 replies
28 months ago
In hospital? Buy your own supplies of orthotist quipment
I was admitted to hospital with a fractured pelvis. The 'resident' orthotists appeared on the second day. I was 'measured' for compression socks. (Cost over R200 to measure and over R700 for the socks) A week later and after much pain and discomfort I found out they were two sizes too small. Then I was told I needed a walker. they brought one. SIX MONTHS later, straight after the Christmas season I got a bill for R2k- they said the medical aid never paid- if that was so I did not know it. They never, not once, contacted me to tell me there was a problem. Now they sick their debt collectors onto me. I checked the prices of the walker, I could have got one for R800. These people prey on medicated, patients, in pain and who feel helpless and charge like wounded bulls. They are a disgrace
0 replies
28 months ago
Beware of promised benefits not being paid
My frustration levels are just over the top now. I have been trying to claim for APPROVED PMB. Benefits that were promised to me and I was told would definitely have to be paid. We have submitted three times now over months and months, and for unexplainable obscure made up reasons, I have still not been paid. I am out over R5000, which I would not have spent had Discovery not agreed to pay it before I went for treatment. Its now the end of the year and whilst my other queries have been resolved, this one has left a very bad taste.
445 replies
30 months ago
Whatsapp just disappeared in the middle of my call. PMB claim - no feedback
I'm back again. Now there is a PMB claim submitted over a week ago. No correspondence recieved other than email acknowledgement. The whatsapp line person said, 'there is a problem with the ICD10 codes' and promptly disappeared. No-one is there any more
262 replies
30 months ago
Need contact please
I'm still having trouble trying to reconcile the previously reported problems. I did put a private message for you to call me back to review but didnt hear from you and I did not know how to contact you directly. I would appreciate a call so that I can finally close this this. The amounts shown as paid on my account differ from the actual payments received. Thank you
262 replies
31 months ago
No humans wortking at Discovery, none that can read anyway
Whilst certain things have been sorted out satisfactorily, I am at my wit's end. I have a claim going back to July that has been messed up so badly, Discovery just ignore my callsand my agents calls. They then just send a letter with complete arbitrary information on it. Now I have another. Rejected because you say the pharamacy is not allowed to prescribe it. IT CLEARLY has the doctors name on it. I got a case no and was told it would be fixed. Now you reject it because ""its been claimed before". Can no on-one read? Is there a human there that can actually DO ANYTHING? Its thousands of Rands. Are you doing this to drive me mad or just exhaust me so that I stop bothering you?
786 replies
32 months ago
Not customer service when no-one knows the rules
First I phoned to get my EAP increased because it wouldnt work online. The person said it would take 15 mins to take effect. Then she phoned back and said it would be another 15 minutes. After an hour and a half I phoned again, Cut off before I got throught to someone. Phoned again and was told the new EAP had not yet been authorised. Now phone internet banking. 21st in the queue. Asked for a call back. 10 minutes and the phone rang, got cut off. Operator phoned again. First a full 5 minutes of nonsense about popia which I have receivedd 100 times in various forms before. This time she said that no-one in the call centre could authorise the eap limit over R3M. I should go to the bank. Drove to the bank. Sitting in the q for 15 mins and the phone rang. EAP was authorised. Now I asked for a new bank card and was told there's no queue for that. I sat and waited about another 10 minutes, when I complained that there was no teller to help, I was told by a very irriatated receptionist, that Teller 1 wasnt where I would be served from, I was to be served from the Forex queue and there was someone in there. After recently being hospitilised for a month, I cannot sit for long, espcially in hard, uncomfortable plastic chairs. I had enough and asked to be shown how to change my credit card pin. I was told to do it at the atm. I pur the cardin the atm, put in the pin and got a message that there's been an error. This all started at 12:00 am and I've just got home now. After 4pm. My entire afternoon wasted. At least R40 in call charges and R10 parking, plus petrol. Either you can change the eap on the phone or you cant. No-one knows. In the last 5 years I have been into the bank 5 times to try and change my credit card pin and have never achieved it. Once I waited for over an hour and had to leave. I havent used the card becuase I didnt know the pin. Completely irritated with Standard Bank, customer service is not on the agenda
192 replies
44 months ago
Best Drivers License Renew ever
Huge shout out to the management and staff at the Waterfall Licencing Department. Open on a SUNDAY! PLEASANT reception! In and out in 20 MINUTES! Fantastic ATTUTUDE from every single person there! I wish that every service department would learn from this fantastic team of people, an absoulute pleasuere to deal with. THANK YOU
0 replies
47 months ago
Paper forms to withdraw funds and no-one there to talk to.
I simply cannot get hold of anyone there. Three days ago I started trying to with draw my funds. The ONE person I did get hold of sent me the wrong forms. He and Stanlib never bothered to tell me I had to FICA. I sent the FICA forms. Its something like 15 years since I made this 'investment'. My signature has changed, Its a lot of money. So I send again. NOW I dont get an email acknowleddgement. Held on the phone for 20 minutes. One person answered and the line was so garbled I asked her to call me back. Guess what. Surprise, no phone call. Dont be fooled by all their advertising that things are auto mated and online now. They are NOT and forms must be filled in and submitted, all completely manual. I am at my wits end. I dont know what to do any more.
74 replies
Review Distribution
5 Star
9 (25%)
4 Star
0 (0%)
3 Star
2 (5.555555555555555%)
2 Star
9 (25%)
1 Star
16 (44.44444444444444%)