CV
Channey V
Active since Feb 2025
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Quick and easy to co...
Quick and easy to communicate with and a great help.
0 replies
13 months ago
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March. To my surprise I woke up this morning and saw they deducted another R509.10 but I already paid my policy on 29th March 2025.
0 replies
13 months ago
There was a few hicc...
There was a few hiccups but tried to assist me the best way they could.
53 replies
14 months ago
Funeral Policy
Subject: Urgent: Delayed Funeral Claim for Brother's Passing Dear OneSpark Customer Service Team, I'm writing to express my extreme frustration and disappointment with the handling of my funeral claim. My brother passed away, and I submitted my claim with all required documentation. Despite the 48-hour waiting period having lapsed, I've received no update on the status of my claim. I've made multiple calls to your office. Today, I was told that a representative, Lady Jane, would call me back to inform me of the claim's outcome. Unfortunately, she failed to follow through on this promise. With my brother's funeral scheduled for Saturday, 1st March 2025, I'm growing increasingly anxious about the delay. As a policyholder who has never missed a payment since October 2023, I expect a higher level of service and empathy. I urge you to expedite the processing of my claim and provide a prompt update on the status. I would appreciate it if someone could assist me in resolving this matter as soon as possible. Policy details: - Policyholder: Channey Vercuil - Policy number: 4166548A3D - Deceased: Nashlouw February Thank you for your attention to this urgent matter. I look forward to hearing from you soon. Sincerely, Channey
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)