DG
Dalton G
Active since Feb 2011
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
MTN unwilling to cancel month to month contracts
I have a router 3-year contract that ended and reverted to a month to month contract. I telephonically contacted cancellations to cancel; they told me I could only do it in a physical store. So I went to a store; they said I had to go back to EXACT store I got the router from (with the router AND box) in order to cancel. I went to the EXCAT store with the router AND box only to be told they cannot do cancellations; I had to phone cancellations (during business hours only). This run around shows that MTN is either (multiple choice): a) completely confused as to its own business processes b) trying to make it as hard as possible to cancel a contract to make more money c) both a & b above
0 replies
24 months ago
Telkom cancellation service
So you want to close your account ... This might be tricky so you go to a telkom store and talk to a consultant. "Oh" they tell you, "if you do it in the store it will take 30 days to take effect, rather do it on the phone". So you phone Telkom in the store with the consultant, they are closed. Ok so the next day you try phone to get an instant closure of your account as promised. You follow the voice prompts to be told that you cannot close an account over the phone - you have to do it via the internet. Mmmm, so you spend several hours looking at the Telkom site and finally find the account cancellation page. It turns out that you can only close the account with 30 days notice - turns out the consultant didn't tell you the truth and you got an extra run around.
0 replies
39 months ago
Excellent restaurant
A wonderful family restaurant - excellent atmosphere and good reasonable priced food. The staff were friendly, polite and efficient. Excellent pizzas, Italian style food and some states of the Cape.
0 replies
66 months ago
6 Weeks late still trying to switch to fibre with Telkom
On the 5th October Telkom sales phoned me to change from ADSL to fiber. I would get the first three months free and it would take 4 - 6 days to install; this sounded great so I placed the order telephonically. Six weeks later I am still trying to get the installation done. I phone the "help" line daily - the first problem is apparently that they cannot find my address. I live in the urban areas of Cape Town - not in any remote rural setting, but they absolutely cannot find my house. This is strange since I have had a Telkom line for 25 years; but no they dont know where my house is. "Why dont you just follow the wires?" I naively asked? In this 6 week period I have had the phone repairs technician in my house to fix the phone - this was no problem but the fibre guys cant find my house. In my conversations with the "help" line I have also been told that there is no free 3 month period even if i do get the line eventually installed - this is apparently only for new customers! A bit of false advertising there when they signed me up. Last week I was told with great confidence that they have found house and they would be installing the line today. Great news ! Today dragged on and I phoned the "help" line again; here I discovered that they still cant find my house and hence cancelled my contract with no notification. "Oh" was the surprised tone from the "help" line person; "Would I like to place a new order and start again?" "No" was my reply; "Could I please speak to someone with a sense of direction" was my response. Apparently a supervisor was going to contact me to try find my house ... I am still waiting for this call. In the meantime if anyone knows of a reputable fibre company I am looking ....
0 replies
72 months ago
New Nedbank bank cards not working
Is there a scale for minus stars?? Today I collected replacement bank cards since my old ones had expired at the end of April 2020. It took almost 2 hours to get the cards but it is lock down so the bank was understandably really busy. An hour later i tried to use my new bank card and it was immediately retained by the ATM. I phoned the card division who informed me that my brand new bank cards had been blocked - they had no idea why this was the case. Let me be clear here - this problem is NOT due to an incorrect PIN number being used at the ATM. It is not due to user error. I now have no means to purchase anything at stores. After almost an hour on the phone with the call center person told me to: 1) I should go back to the bank (and queue for 2 hours again) to get temporary cards 2) Order replacement cards 3) Pay R 130 for each replacement card 4) In 3-5 days’ time (and queue for another 2 hours at least) get my new cards At the end of this whole performance I will have had to take at least 6 hours off work to rectify a problem which is not of my making. I refuse to pay R130 x 2 for cards which Nedbank has issued to me which are essentially defective. I can see no reason why this my fault – please explain it to me?? The conclusion of my conversation with the card division was that he was going to speak to the branch manager and contact me back, That was 6 hours ago and I have heard nothing so I must assume that I am being ignored.
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)