MC
Martin C
Active since Apr 2025
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Poor claims handling and inaccurate claim record
I recently had a very disappointing experience with Auto & General. I submitted a claim for a damaged tap that required a plumber. During the claims process I was informed that they would only cover the plumber’s work itself, but not any incidental damage to the tiles that might occur in order to repair the tap. This effectively meant that if tiles had to be removed or damaged during the repair, those costs would be for my own account. Considering that I would still have to pay a R2,500 excess, and that the insurer was unwilling to cover the potential incidental damage required to complete the repair properly, I decided to withdraw the claim and arranged my own plumber to fix the leak at a much lower cost. However, when I later requested my claims history document, I discovered that the claim had been recorded as “rejected” rather than withdrawn. This is inaccurate and unfair, as I was the one who chose not to proceed under the terms offered. Recording a claim as rejected when the client withdrew it creates a misleading claims history and reflects poorly on the customer. Because of this experience, I am currently in the process of moving my insurance to another provider. I hope Auto & General can: Correct the status of this claim on my record, and Improve the clarity and fairness of how claims and claim outcomes are recorded.
53 replies
2 months ago
Very disappointed with Standard Bank Home Loan Department
Very disappointed with Standard Bank. I settled my home loan and need clarity on when the remaining balance will be refunded to me. I emailed the address listed on their website, only to receive a response saying the email address is no longer active. How can a major bank publish inactive contact details? This is unacceptable, especially when it involves my money. Standard Bank needs to contact me urgently and provide clarity on when my refund will be paid.
212 replies
2 months ago
Really disappointing service
Really disappointing service from Afrihost. I placed a new order yesterday and received absolutely no response or feedback. After contacting support and spending around 90 minutes trying to get help, I was eventually told by the agent (Jackson R) that my order was not loaded correctly on their side and had to be done manually. Now I’m told it’s my problem to wait even longer for my line to be activated. What’s worse is the complete inconsistency, one agent told me 24–72 hours, while Jackson then said 3–5 working days. Clearly no one is on the same page. This is really pathetic service from a company I’m expected to support financially on a monthly basis. Poor communication, wasted time, and zero accountability. Not the level of service I expected from Afrihost at all.
0 replies
2 months ago
Absolutely pathetic support
Absolutely pathetic support and zero accountability I have been trying for 2 days to get my fibre “B number” from Clear Access so I can activate a service with a new ISP. This should be a simple admin request, yet it has turned into a complete nightmare. There is no way to speak to a human. No phone number. No escalation. You’re forced to deal with a WhatsApp bot that repeatedly promises “an agent will contact you shortly” — and then nothing happens. Over and over again. This kind of behaviour feels deliberately obstructive and is completely unacceptable for a fibre infrastructure provider. Customers should not be held hostage when they want to move ISPs. If this is how Clear Access operates when you’re trying to leave, it says a lot about their standards. Extremely poor service, zero communication, and absolutely frustrating to deal with. Would not recommend.
56 replies
3 months ago
Increasing insurance premium without any communication
To whom it may concern, I am extremely disappointed with the service I have received from Auto & General. My insurance cover was increased about 10%, yet my premium increased by approximately 30%. The most unacceptable part of this is that this increase was never communicated to me at all. I only became aware of it after the fact, which reflects very poorly on your transparency and customer communication. In addition, I urgently require a confirmation of cover letter addressed in the interest of the relevant bank. The bank has specific requirements that must be explicitly stated in the letter. I have clearly explained these requirements to your agent and have now requested this letter three times, yet it has still not been provided. Despite my explanations, the agent continues to insist that the standard policy schedule already sent to me is sufficient, even though I have clearly advised that it does not meet the bank’s requirements. This shows a complete lack of understanding of the request and disregard for the urgency of the matter. This delay is now putting me under unnecessary pressure, as the letter is required urgently. The lack of responsiveness and unwillingness to assist is unacceptable. I expected far better service from a well-known insurer. At this point, my confidence in Auto & General has been seriously undermined, and I am reconsidering my relationship with the company. Martin Cloete
560 replies
3 months ago
Refund went to holding account and not being returned to me
Dear Discovery Bank Complaints Team, I would like to formally lodge a complaint regarding funds that were refunded after I had already closed my Discovery Bank accounts, and the unacceptable delays and poor service that followed. After closing my accounts, a transaction was refunded to the closed card. Instead of being returned to me, these funds were placed into a suspense (holding) account. I queried this with Discovery Bank and was advised that a ticket would be opened to investigate, with a turnaround time of 10 working days. After the full 10 working days, I received an email confirming that the funds had been located and requesting details of an account into which the funds could be refunded. I responded promptly with the required banking details. It has now been a further 8 days with no resolution. Yesterday, I phoned Discovery Bank to follow up. The agent informed me that my closed account had been reopened and that the funds are available there. This was never communicated to me, nor was it agreed to. I also do not have access to the Discovery banking app, as my accounts were closed. When I explained this, the agent asked me to hold for 2–4 minutes while he investigated further. After being on hold for over 15 minutes, listening to hold music, I eventually dropped the call. The agent did not call me back, and my issue remains unresolved. This entire process has been frustrating, poorly communicated, and unnecessarily drawn out. I find it unacceptable that funds belonging to me are still being withheld, and that reopening a closed account was done without my consent or proper communication. I request that this matter be resolved immediately and that the funds be transferred to the account details I have already provided, without any further delay. I also request written confirmation once this has been completed. I trust Discovery Bank will treat this complaint with the urgency it deserves. Regards, Martin
112 replies
3 months ago
Extremely poor service – still waiting for a refund
I purchased a rug from Cielo in May 2025. After months of waiting, I was only informed in November 2025 that the rug had been discontinued. I then immediately requested a refund. It is now January 2026, and despite multiple follow-ups, I am still waiting for my refund. There has been no resolution and no clear communication on when the refund will be processed. This level of service is unacceptable. Holding onto a customer’s money for months for a product that was never delivered, and then delaying the refund even further, shows a complete lack of urgency and accountability. I would strongly caution others before purchasing from Cielo, as my experience has been frustrating and disappointing.
162 replies
5 months ago
PPS Insurance Incompetence
I am extremely disappointed with the service I’ve received from PPS Insurance. I logged a simple windscreen stone-chip repair claim on 26 November, and after following up with MyGlass today, 2 December, I was told that the claim has still not been approved. What makes this even more frustrating is that PPS already sent MyGlass the job details — why would they pass it on if the claim itself wasn’t even approved? This is completely illogical and shows a lack of coordination and competence. For something as minor as a chip repair, the process has been slow, disorganised, and honestly pathetic. It makes me wonder what would happen if I were ever in a serious accident — I doubt anything would be resolved timeously. Based on this experience, I will be cancelling my insurance with PPS. The service has been useless, and I no longer have confidence in their ability to handle even the simplest claims.
53 replies
6 months ago
Discovery Miles Cash out delay
Dear Discovery Team, I am writing to formally raise a concern regarding my Discovery Miles cash-out request. I contacted your customer service team two days ago regarding this matter, but I have not received any feedback or update since my call. It is important that my Discovery Miles be cashed out as requested, and I would appreciate a prompt response confirming when this will be processed. Lack of communication in this regard is frustrating and does not meet the service standards I expect. Please provide an immediate update on the status of my request. Kind regards, Martin Cloete
265 replies
8 months ago
FNB’s home loan switch offer and Private Clients/Credit
I would like to lodge a complaint about FNB’s home loan switch offer. FNB advertises a special for taking over an existing home loan. However, the process has been unnecessarily slow and frustrating. It took weeks just to receive a decent offer, which was then made subject to me opening a cheque account with them. Once the home loan offer was acceptable, I instructed FNB to proceed with opening the cheque account, but requested that I receive an overdraft facility and interest rate comparable to what I currently have. Instead of a smooth process, it took another three weeks of back-and-forth communication, only to be told that if I apply for overdraft on the new cheque account, they would have to re-evaluate the home loan. Alternatively, I was advised to first proceed with the home loan and then only open the cheque account—meaning I would lose the benefits of the special offer, such as eBucks rewards and the rate reduction linked to a full banking suite. This makes no sense. Why does FNB advertise these switch offers if it is practically impossible for a client to get a comparative, holistic package that aligns with what they already have?
108 replies
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12 (100%)