BP
Bianca P
Active since Apr 2025
9
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0
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9 reviews3 months ago
****** at the Gold Reef City Casino
I endured the worst kind of ****** at the casino. To note, all this was directed as my husband. Early hours of the morning of the 18 January 2026 (3am), my husband and I were playing at roulette table AR07. My husband asked the dealer to get a waitress for a drink, the dealer (a female) who was polite by the way said this would depend on the croupier Eddie. We can pay for our drinks (we ordered water as a note). My history at the casino can atone for how often we visit and what we spend. However, irrespective we all deserve respect! My husband politely says to him he needs a drink as he is thirsty (jokingly), Eddie in turns says to him "Yes when I'm thirsty, I go home to drink." My husband was sitting on the side by the dealer, and the rope pole was bent over. Eddie walks over to my husband and tells him not to knock over the pole, my husband says I didn't knock it over. Eddie smirks and says to him "You did and if you knock it again you must leave!" then walks away. Not too long after that another man the same race as Eddie comes to the spot next to my husband and bends the pole placing his bets. Eddie doesn't acknowledge or confront him as I saw him look at the man and look away. To not instigate a problem, as mentioned we are frequent patrons of the casino, I didn't confront him and decided to report this matter for escalation. A second man of the same race as Eddie comes and bends over knocking the pole once again, pushing my husband and even stepping on his shoes. Where is Eddie you ask, ignoring the fact once again. Then I realised, why was he very blatantly disrespecting my husband because he wasn't the same race. I would like to state; I have been a patron for years at the casino. We have had many dealers be rude and we brush it off. What the dealers don't realise is that my husband speaks Zulu and he understand what they say to the other patrons at the tables. I am of mixed race; my grandparents endured the worst kind of apartheid due to the black and white segregation. I might not look mixed race but my bloodline shows otherwise. That is why people like Eddie upset me so much, families were tortured and broken so that their bloodlines could be in a free SOUTH AFRICA. We are South Africans and to be treated poorly because someone doesn't like other races. I would like to say we were defined by a race during apartheid however with almost 3 decades into democracy there is better ways to treat anyone who shows respect. I also confirm that the video footage based on the timeline stated will show exactly what I have described, no exaggerations. I know Eddie won't face any disciplinary for his actions, but I suggest arranging teaching him etiquette and perhaps a lesson in diversity since he is a part of the RAINBOW NATION.
56 replies
6 months ago
A Biased Casino!!
Good evening, What can I say, ever since I was upgraded to Queen Tier and won once in 1 of the Saturday night draws which was a drop compared to what I've played over the last few years, yet I'm one of many individuals that visit and just lose. So I ask how is this even possible? I play with numerous "regular" individuals and noticed they are the only ones who are constantly winning around me, I've witnessed grand and even major jackpots constantly being paid to the same people playing the exact bet I am on the same machines. To me it seems rigged and yes, the casino will spin some nonsense that the machines can't be programmed but I'm certain our cards are. It seems that because I come back to play, my money is good but not good enough to win something. I used to enjoy visiting the casino so often and now it's a waste of my time and money. I now don't visit as much anymore as I noticed other casinos are better to play at. As gamblers we all know the house ultimately wins but it feels good once in a while to leave with a little or much more than what we played. I also noticed the casino no longer awards free-play unless you have the app and get "Bonus Play" which I can honestly say is gone in no time and feels like an incentive to take more money from patrons. It's disappointing that Gold Reef Casino is biased in WHO they are awarding jackpots to and perhaps their money holds better value than mine!
53 replies
7 months ago
MWEB - Ridiculous Call Centre Waiting Times - No Other Options Available
I have been in the queue with Mweb for over an hour now trying to change my debit order details. Absolutely no customer service, I have been disconnected twice and found there is no customer liaison via email with them. I haven't received a single OTP since installation and somehow, they believe this efficient for their customer. I tried the chat option; I've been sent a supposed OTP. So I had to send an alternate address and still waiting for an agent to reply for over 40 minutes. The utter inconvenience of waiting in a queue forever for a simple request that can be sent via email correspondence. Once again as South Africans we are subjected to absolute disrespect from providers that are being paid for a service!!!!
0 replies
7 months ago
VODACOM - HELLO PETER DIVISION EVEN WORSE THAN THE CALL CENTRE!!!!
I have had a complaint pending with Vodacom for the past month. It was escalated to the Hello Peter division, and I spoke to Olivia. I haven't heard from her regarding my query until she called me today. In which she had the arrogance and nerve to make a comment about being unable to reach me but with attitude, so I disconnected the call, and she tried calling back twice! I cannot believe that Vodacom has arrogant, rude and dismissive people working for them. I HOPE OLIVIA REALISES THAT PAYING CUSTOMERS ALLOW FOR HER TO HAVE A JOB. I DON'T WORK FOR YOU, YOU WORK FOR VODACOM CUSTOMERS AND WE SHOULD BE TREATED WITH RESPECT!!!! I DON'T NEED HER TO CONTACT ME AGAIN. TEACH HER CUSTOMER SERVICE AND MANNERS. ARROGANCE CAN ONLY GET 1 SO FAR.
53 replies
7 months ago
Vodacom - No Respect or Regard for Paying Customers
I am writing this review as Vodacom's "Hello Peter" division's Olivia called me regarding my complaint regarding my upgrade cancellation and promised to call back within a day to assist. It is now 13 days later and I'm still waiting. She still had the nerve on the call to tell me to go to social media to complain. I should've guessed at the level of arrogance in that statement alone. How are companies like this allowed to still operate? The absolute disrespect and disregard for customers paying for a service is absolutely mind blowing. Companies like Vodacom should really look at their staff, training and the level of customer service after the numerous complaints.
212 replies
7 months ago
FNB - THE WORST BANK IN SA!!!!!
I have numerous complaints against the worst bank of SA! Yesterday 3 *****ulent transactions went off my account. I then received a message to advise suspicious activity on my account. I report ***** on the app and then nothing. I'm livid that these transactions were allowed on the account even though there are no funds available. FNB will return a debit order that has been authorised but allow suspicious transactions to be APPROVED!!!!! I have been on secure chat from 6:58am this morning to get this reversed ASAP. I got transferred to Thamsanqa at 7am explained the situation and then at 7:35am I was referred to Raessa. Once again, I explain my predicament and get rerouted to Nonosa at 7:46. I then call the ***** line from my app for help and get disconnected twice. Utter incompetence all the time. I'm beyond frustrated now. This isn't the first time an unauthorised transaction went off my account which FNB didn't help me either.
106 replies
7 months ago
Once AGAIN Vodacom Proves that Customer's Add no Value to the Company!!!
I had added a review of Vodacom and the service I received. I received a call a call on the 9/9/2025 at 15:34 which I missed due to being ill with Bronchitis. The next day at 9:28 I received another call, and I asked the agent to call me the next day as I wasn't able to speak. I then received calls on the 11th at 8:06 and the 12th at 8:15 bearing in mind I am ill on medication and that is the time I am receiving calls from them. Anyhow I get an email on the 12th saying they were unable to contact me and to please respond with my details, I respond almost saying I'm unwell once again and supply the details. I then get an email to say my complaint is closed on Hello Peter and Vodacom. I am gobsmacked at the service. The agent that called could hear I could barely speak and yet they called early in the morning not mindful that I am ill as mentioned. then to proceed to close my complaint instead of reading it and responding to my concerns and frustrations. The problem with companies like Vodacom think the nation owes them for the services we pay for. Disgusted, honestly I once again ask that you cancel the contract for 082 492 7940!!!!!!
159 replies
7 months ago
Incompetence being the only Service Vodacom Offers
I'm disappointed at the level of service I've received from Vodacom. I've been a loyal customer for years, and plan on cancelling once my contracts expire. I called querying my contract and ended up speaking to someone regarding an upgrade. She was supposed to call me back the next day as I had changed my mind on the contract chosen. I received no call back to change the contract and the new phone contract was delivered. I called for it to be collected the day after delivery and it was collected. I call in the next day and am promised the upgrade will be reversed once it is logged in at the factory. On the 1st Sept I get a message to confirm the order was returned. I call in, and the lady promises to reverse the contract to which i get disconnected and have to call in again. I speak to another lady who assures me it's done. So I go online to choose my upgrade but it doesn't allow me as I've already been "upgraded". I call in again and the guy gives me some story it only cancels the end of the month. I say to him no I returned within the 7 days and this should be cancelled. He gives me attitude so I disconnect the call. Hoping in this week I'll get someone who is trained properly and interested in retaining a customer. However I get my statement tonight with the returned contract figures. How difficult is it when the phone was returned in less than a week? The level of incompetence from so many individuals is alarming. I want that contract cancelled immediately and to be notified ASAP. I NO LONGER WISH TO UPGRADE AND INTEND TO CANCEL.
106 replies
10 months ago
FNB - USELESS TO CUSTOMERS WHO NEED THEM!!!!
Good day I write this review in total frustration. I captured my details for Udemy and the day before my free trial expired dated the 30 April 2025 I cancelled and received an email confirmation. However on the 1 May 2025 they still debited my account. In line with my dispute I contact the relevant department and was told to complete a dispute form with paperwork which I did by the 16 May 2025. I then received an automated email with REF:20250516_105009970 I then sent a follow up on the 3 June as I received no response to my dispute. i send a secure chat and was told disputes take 30 days to resolve. I get a response on the 17 June, technically more than a month later and get told to resend my documentation which was sent 14 days ago. I resend it on the 18 June and 6 days later I get a response to say to contact the merchant directly as my bank of over a decade can't help!!!! so I reply saying I am not getting help. I've sent messages via their website but still nothing. The agent says to request a refund from the merchant and to forward their reply. So I once again mention I have received no response. R2000 is alot of money and I have the email confirmation from them. WHAT IS THE POINT OF BANK ASSISTANCE. NO CONCERN FOR CUSTOMER SERVICE AND IT'S ALMOST LIKE I'M REQUESTING FOR A KIDNEY IN GETTING ASSISTANCE. AS MY BANK WHERE IS THE BANK ETHICS OF HELPING CUSTOMERS!!!!! I'm at a point where I truly want to close my FNB account as another bank where my savings is held is truly helpful and doesn't only provide when I'm a PRIVATE BANK CLIENT!!! JUST BY THE WAY I LOGGED A DISPUTE ON A *****ULANT TRANSACTION OF JUST OVER R400 IN FEBRUARY TILL THIS DAY NO CALLS, REPLIES AND WHEN I QUESTION IT. IT WASN'T PROPERLY LOGGED. INCOMPTENCE AT ITS BEST
53 replies
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1 Star
9 (100%)