Active since Jun 2025
Not happy at all I have an active warranty with Msure but they won’t help me with any besides dodging bullets I lodged a claim and I was given 4 dealerships to choose from that can strip and diagnose for my car and I had to pay for that , after getting there report for claims that’s when they only tell me my warranty only covers me for next year and 2027 and they told me I still also have a warranty with hyundai so my car should actually be with them so they suggested that they will tow the car to hyundai Lenasia now Hyundai Lenasia is calling me telling me I owe them for towing but Msure was the one who suggested towing in the first place , already i had to pay for strip and diagnose but my car isn’t fixed now I have to pay for towing and also pay 17000 to Hyundai for fixing my car but I have a policy with Msure but they don’t want to pay for anything everything has to be done by me.
I am not happy at all last week Tuesday 2nd September my car was towed to them by Msure from motolek and we spoke to vash on the phone me and Calvin from msure tell them why we bring the car to them, The car is on warranty booster with msure and hyundai and the only problem on the car is oil cooler and the reason I am saying that it’s because the car is driving perfectly no engine light or overheating but the car is mixing oil and coolant so till date I don’t have my car with me and haven’t heard anything from hyundai Lenasia when I ask Vash she’s says technician haven’t said anything to her so I guess I’ll still have to wait and when I ask for a courtesy car they tell me they don’t offer that.
If you have a car please stay away from Car track , they honestly don’t know how to treat there customers,firstly I’ve been with them for more than 3years and I’ve never asked them for anything but kept on paying them ,so early this year I got a better offer and asked them to cancel my contract of which yes they did and asked for there last payment for that month and I payed but had to reverse the payment because no one was taking me seriously when I told them to come remove there tracking device as much as they came to my house to install it. I don’t understand why should I go to there office to remove my tracking device but when they installed it they came to my house like doesnt make sense at all , now they threatening to black list me because I don’t wanna pay them 54rands but they still haven’t came to remove there tracking device and I sent them emails not once or twice.
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