DF
Desmeree F
Active since Jun 2025
3
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0
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Reviews
3 reviews1 month ago
BAD SERVICE
I am extremely frustrated with the service regarding my parcel delivery handled by Buffalo Logistics for my SHEIN order. Tracking number: BUFZA8FC28136W7YQ I have been sending emails throughout the past week requesting that this parcel be prioritised because the delivery is urgent. Despite multiple follow-ups, I keep receiving generic responses without clear information about the parcel’s actual location or delivery date. The tracking shows the parcel has been in transit within South Africa for several days already, yet I am now being told it is “queued for dispatch this week,” which is very vague and unacceptable given the circumstances. I specifically needed this parcel today and had to move an important appointment to tomorrow because I expected the delivery based on the tracking updates. I have repeatedly asked Buffalo to confirm: • The exact location of the parcel • Whether it has arrived at the Cape Town Distribution Centre • If it has been assigned to a delivery route Unfortunately, I have not received clear answers or assistance. I urgently need this parcel before my appointment tomorrow, and I hope Buffalo Logistics can resolve this immediately and prioritise the delivery. This level of communication and delay is extremely disappointing for customers who rely on accurate delivery information.
0 replies
1 month ago
Delay in delivery after countless emails too prioritize the parcel
I am extremely frustrated with the service regarding my parcel delivery handled by Buffalo Logistics for my SHEIN order. Tracking number: BUFZA8FC28136W7YQ I have been sending emails throughout the past week requesting that this parcel be prioritised because the delivery is urgent. Despite multiple follow-ups, I keep receiving generic responses without clear information about the parcel’s actual location or delivery date. The tracking shows the parcel has been in transit within South Africa for several days already, yet I am now being told it is “queued for dispatch this week,” which is very vague and unacceptable given the circumstances. I specifically needed this parcel today and had to move an important appointment to tomorrow because I expected the delivery based on the tracking updates. I have repeatedly asked Buffalo to confirm: • The exact location of the parcel • Whether it has arrived at the Cape Town Distribution Centre • If it has been assigned to a delivery route Unfortunately, I have not received clear answers or assistance. I urgently need this parcel before my appointment tomorrow, and I hope Buffalo Logistics can resolve this immediately and prioritise the delivery. This level of communication and delay is extremely disappointing for customers who rely on accurate delivery information.
0 replies
10 months ago
Breach of Consumer Protection Act — SHEIN Refusing Lawful Refund for Non-Delivered Goods
I am lodging this public complaint against SHEIN South Africa for failure to fulfill their legal obligations under the Consumer Protection Act (No. 68 of 2008). I placed and paid for an order on their platform (Order Number: CGN250520471735762946) valued at R 5105 ,00. The parcel was marked as "delivered" — however: 1. I did not receive the parcel personally. 2. I did not sign for it, nor authorize anyone to receive it on my behalf. 3. The "proof of delivery" provided by SHEIN is invalid — the signature shown is *****ulent and does not belong to me or any person authorized by me. Despite supplying all supporting evidence, SHEIN has ********ly refused to issue a refund or replacement as required by South African consumer law. This is a direct breach of: ✔️ Section 19(4) — which requires goods to be delivered to the consumer personally or an authorized party. ✔️ Section 20(2) — granting the right to cancel or demand a refund for undelivered goods. ✔️ Section 56(2) — the imp**** warranty of safe delivery and quality service. I hereby notify SHEIN and its payment processor EBANX that this matter is being escalated to: The National Consumer Commission (NCC) — for investigation of this statutory breach. Capitec Bank — for a formal chargeback dispute under "non-receipt of goods". Public platforms such as HelloPeter, social media, and possible legal forums for further action. Unless this matter is resolved immediately — by issuing a full refund of R5 105 — I will pursue this claim through every available legal and regulatory channel, including potential civil claims for damages and inconvenience. This is a final demand for rectification in accordance with South African consumer law.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)