VS
VINAY S
Active since Jun 2025
3
Reviews
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Reviews
3 reviews9 months ago
I was devastated on receipt of my annual review letter where my monthly premium increased by an extra R771
I was devastated on receipt of my annual review letter where my monthly premium increased by an extra R771. 22 pm. I was about to switch from Dial Direct. I then decided to give Dial Direct another opportunity - Revona Govender at TIHSA - Durban really made my day. Her exceptional service and profound skills within her service domain at Dial Direct was excellent. With her professional skillset she firstly noted my needs and adjusted my premium to a more realistic level. I trust that the senior management at Dial Direct take cognizance. Fortunately, Dial Direct still has the calibre of client centred employees like Revona Govender who can make a difference. I hope that my experience forms a learning experience for Dial Direct and that my next annual review letter is positive.
53 replies
10 months ago
My Interactions with First Resorts and First Exchange
An excellent vacation exchange company. About the lowest exchange fees for Timeshare owners who have banked their week and use First Exchange to book a holiday at another resort. A special ✨️ 💖 💗 ♥️ message to Tammy Endries at Head Office: Continue your excellent work with the same enthusiasm and u will receive greater rewards. You are a such a valuable asset to First Resorts. Another standout is Tamzyn Loganathan who makes my exchange requests a breeze. She takes the stress out of the administration and always has a plan to help. Keep it up, Tamzyn. Calling her is a pleasure as you know she'll come up with an answer.
56 replies
10 months ago
Iexchange Interaction
As a member of IExchange, I regularly spacebank and use the website for bookings. I recently interacted with Kaelin Du Plessis and found her to be extremely professional in the manner in which she managed all matters. She was extremely prompt in her communication with me and addressed my needs timeously. Keep it up !
53 replies
Review Distribution
5 Star
3 (100%)
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