XM
Xoliswa M
Active since Jul 2025
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
I have not been connected for 8 days #1197102
I have been a paying MetroFibre client for 3 years and have always paid my account in full and on time. Unfortunately, the moment I experienced a problem, the service and accountability completely disappeared. My connection was suddenly disconnected. When I requested assistance, technicians came out and advised that ants had damaged the fibre cable. The cable in question was installed outside my gate on my wall — not inside my home and not within an area under my control. I was then told that I am liable for the repair costs. I strongly dispute this. I did not interfere with, damage, alter, or expose the cable in any way. The issue is environmental in nature. Infrastructure installed externally should be properly protected by the installer or network operator. Environmental exposure cannot reasonably be classified as negligence on the homeowner’s part. What is most disappointing is that I have now been without WiFi for 8 days. Each time I follow up, I am told the matter has been “escalated to management,” yet no one has contacted me. No resolution. No accountability. Just silence. After three years of loyal payment and support, instead of assistance, I am being asked to cover costs for infrastructure placed outside my premises. It feels less like customer support and more like an attempt to shift responsibility and recover money from a customer. Very disappointing experience. I expected better professionalism, communication, and fairness.
106 replies
2 months ago
******* dealership, I want my refund.
If you are planning to buy a car especially for those outside of cape town, Please do not consider this dealership. My experience with them have been the worse since delivery, They took ages to give me a natis doc for the car registration and the when that happened they took their own precious time refunding me my money for the license and reg. I drove a car a month and half before i could get license plate because they were ups and downs with their registration process finally when i got the natis i had to pay for my own discs and plates but now its been 2 weeks since i have submitted my refund with them but i still don't have my money. i submitted everything on the 29th of Jan and today is the 12th of Feb they said 3-7 working days but that had long passed. i do not understand why they put in the license and reg on the deal if they don't have their house in order when it comes to this things. I WANT MY MONEY AND I WANT IT ASAP.
0 replies
7 months ago
Refund back my credit balance to my original payment method
I am very dissatisfied with my refund experience. I purchased items worth over R900 using both a voucher and Payflex. One of the items arrived damaged, and I had to return it. Instead of refunding me back to my original payment method, the money was refunded into my Takealot account. I do not want to buy anything from Takealot again, and the amount refunded is less than the total value of the gift card I had already fully used, plus the additional amount I paid via Payflex. I am requesting that the refund be processed back to my Payflex account, as that is where my actual payment was made. Please resolve this, as I will not be using the Takealot account balance and do not wish to be forced to spend with you again.
0 replies
9 months ago
Complaint Regarding Budget Insurance VAP Shortfall Cover
I am extremely disappointed with Budget Insurance’s VAP shortfall cover. I submitted a claim over a month ago, and to this day, I have not received any feedback. When I called yesterday, I was told that amounts already refunded by my finance house would be deducted from the settlement. On what grounds is this being done, especially when the bank credited those amounts even before the updated settlement was issued? This whole process feels like a ****. If you have Budget’s shortfall cover, I strongly advise you to cancel it and rather take the cover directly through your finance house. You’ll save yourself a lot of stress and frustration. Budget Insurance’s handling of claims is unacceptable and misleading.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)