WH
Wesley H
Active since May 2011
4
Reviews
0
Industries
Reviews
4 reviews41 months ago
Rain Internet - Very Poor onboarding / support
A very poor onboarding journey. Support looks to be unskilled. At the time of writing this review, I noted that:- - The 2 hour activation stated is false:- Its 2 hours after RICA, RICA takes 24hrs. - Not helpful staff based in India. Spoken to multiple agents, multiple times on all calls i noted a language barrier. - RSA Support staff promised to call back to assist with actions i was asked to complete. They never call back. I dont mind the hiccups, thats just life. But if you are not provided with the proper support, it does question the feasibility of the service
1980 replies
54 months ago
Great Team
Very friendly and professional. The guys at Ecopoise make every effort to accommodate and offer professional advise even if that were to mean you spend less. We will continue to use EPH for our preventive measures
0 replies
78 months ago
Compliment - Anja Road Protect
Received a follow up call from Anja Gruindelingh from Road Protect in relation to the visit at a Tiger Wheel & Tyre. Now generally these calls are a bit of an annoyance as the person on the other line needs to say their bit before you drop the call. In this instance, I was granted the ability to decline the offer without a 'but sir...' situation. Anja actually listened and understood. She also articulated herself very well and knew her product to understand why i would decline as by circumstance i could not take up the offer. A pleasant end to a call and not rudely dropped. Well Done.
105 replies
122 months ago
No Logical Feedback
Notice was given on a home loan account for the closure. I have now not been paid out the outstanding balance. Call Center discussion concluded in stating that there is an amount of R15270.52 that still needs to be paid out and I should wait the normal waiting period for this. Since that point I have been paid out the R6000.00 which was the debt order amount and I should still be paid out R9270.52. According to the call center on(14th March2016), the amount of R9270.52 was taken for the notice period. This is incorrect as the notice period was supplied (04th September 2015) and is reflecting on record. <br> <br> 1. Email was sent to [Email Removed] to resolve, no feedback<br> 2. Went to Sandton Branch - No logical explanation<br> 3. Raised with Team Leader (Elsie Moodley), went on leave, no further action was taken <br> 4. Raised with Manager (Funekile Kumalo), no acknowledgement or feedback given at any point<br> 5. Raised with Branch Manager (Oscar Ntuli), raised concern with no logical explanation for deduction<br> <br> I get the sense that there is a lack of investigation skills. I have been given no logical explanation nor no logical explanation from any employee.
75 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)