KZ
Kurt Z
Active since Jun 2011
6
Reviews
0
Industries
Reviews
6 reviews128 months ago
Misrepresentation at time of sale
When I enquired and subsequently applied for a landline and ADSL line installation, I was instructed to pay a R700 deposit before the installation could take place. I asked the sales person at the call center what it was for but she could not explain it to me. I then asked whether this deposit would be offset against my first bill and she said that it would be. I then paid the deposit and my line was installed. I received my first bill recently and noticed that the R700 is merely a footnote on the bill and does not offset anything. I called the call center to enquire and they informed me that the deposit is kept by Telkom until such time I cancel my line and then it is paid back. I requested more detailed info around the deposit (terms and conditions) but the agent said she was informed by her supervisor that she cannot divulge this information and that all customers are required to pay the deposit (I have since found out this is an outright LIE). I either want my R700 deposit to offset costs on my bill or I want it paid back to me and all costs incurred by Telkom thus far for my account written off and my account closed as you misrepresented your products and services to me.
75 replies
128 months ago
Exorbitant bill
In 2014 I logged 2 hellopeter complaints and called to the call centre and sent an email about being overcharged on my bill. On all these occasions I have made it very clear that I signed up for a R199 per month contract and this is what I can afford. A month ago I received a bill more than 10 times this amount!!! I called in to the call centre and requested this to be corrected as I cannot afford this, but to date it has not been resolved.
75 replies
129 months ago
Landline/ADSL still not installed. Deposit paid
I applied for a Telkom landline and Telkom ADSL on the 13th of August 2015. I have already paid a deposit of R700 but to date I have not received service. I have called the helpdesk twice in the past 2 days and am being told that it is being escalated yet nothing happens. I am at a point where I want to cancel this application and I want my money paid back to me immediately. I also have other products with Telkom and am prepared to move this away at cost due to this poor treatment.
75 replies
135 months ago
Car delivered at my doorstep earlier than expected
I was in a situation where my car had to be transported from PE to Gauteng. Peter Benn Motors was the only supplier, that, on short notice, delivered my car before the end of that week, door to door and at the best price on top of all that. Morney was the epitome of politeness and efficiency, and the driver who delivered my vehicle (Gert) called me an hour before delivering my vehicle at my home. Although tired from his long drive, he was extremely professional and friendly. Thank you Peter Benn Motors for enabling me to have my vehicle at least two days before anyone else could and at the best price and most efficient and friendly service. I will definitely recommend this company to anyone who needs to have their vehicle transported.
0 replies
136 months ago
Delay upon delay and zero feedback or communic
I had an accident on my way to Cape Town from Johannesburg halfway through my trip on 19 December 2014. I lodged my claim on 19 December 2014. My vehicle was towed to PE for repairs. It has been 2 months since my accident and I still don't have my car. I've been struggling with transport for 2 months and have now paid 2 installments for a car that I haven't been able to use. During that time I'VE constantly had to follow up on progress. I spoke to Andrea on 1 occasion who even stated that it is not your company's job to follow up on progress with (YOUR) suppliers and give feedback to the client. I was informed on Mon 16 Feb 2015 that the vehicle was repaired and ready for collection. On Tues 17 Feb 2015 Rhyno said you are arranging for delivery of the vehicle this weekend from PE. I've not received a call since to confirm the contrary. I called your help desk 5 times today and used up all my airtime before they confirmed that they are merely contracted to you and don't have a/h numbers for you. My expected resolution: Deliver my car before end of today (Sunday 22 Feb 2015) as promised or keep the car and pay out the amount as per the policy. I DO NOT WANT THE VEHICLE AFTER TODAY.
77 replies
136 months ago
False advertising (no stock)
My wife and I went into the Telkom Mobile store at Fourways Mall to apply for contracts for the iPhone 6 on Sunday 1 February 2015. The lady assisting us with our applications said that stock would arrive on Thursday 5 February 2015. She called me on Wednesday 4 February to say that my application had been approved but did not call me back the following day with regards to the phone. On Sunday 8 February I called to enquire on my phone and was informed that the stock would arrive on Tuesday 10 February 2015. When I called to enquire on Tuesday 10 February 2015 I was told by Zack that stock would only arrive the following Thursday 19 February 2015. I asked to speak to the manager who claimed that there is a world shortage of the phone and that even 19 February 2015 is unlikely. This debacle is now costing us money that we didn't budget for as we've been purchasing data in small amounts due to expecting imminent delivery of our contract (which includes free data) phones whereas we normally buy data in bulk (cheaper) for the month. I would like to have my and my wife's phones delivered immediately.
77 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (83.33333333333333%)
1 Star
0 (0%)