HM
Heather M
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews19 months ago
Damage to Property
If you want your driveway bricks destroyed completely, this is the company to contract to get your fibre cable installed. Many bricks broken, with the remaining out of pattern. Contractor explaining his boss is away hence the mess....???????? Just wow.
159 replies
20 months ago
Cost of Gluten Free Convenience
The gluten free bread is now half the size of the previous loaf, at the same price. It's a relatively small thing to grumble about on a review, but at first I had to check whether the loaf on the shelf had been tampered with (half removed). There is a nice 'new recipe' sticker that gives the clue that this is now the loaf size. It's around R10 per slice. I do appreciate production economies of scale; this seems very excessive. The convenience is really no longer worth it.
0 replies
25 months ago
Weelee Disappointing
Weelee disappointing experience. I bought a vehicle in January, some known issues with a commitment to resolve, no resolution despite many follow ups. Further issues surfaced thereafter, with a request for assistance logged with the Motor Industry Ombud, resulting in an agreement to refund the purchase price of the vehicle. The vehicle was collected on 13th March, with absolute silence on any next steps re change in ownership and refund, despite many follow ups to request next steps.
112 replies
25 months ago
Terrible Service
After spending thousands at a store located within a corporate office, I will not spend another cent following shocking service. On many occasions, today being the last.
0 replies
27 months ago
Patient Neglect and ******ionate Billing
Patient neglect due to rushed processes, and ******ionate billing practices. Find an alternative if you can.
0 replies
27 months ago
Unauthorised Credit Check
I completed the online form for a QUOTE (no obligation), and your holding company took the "initiative" to run an unauthorised credit check. I'm fairly sure that this contravenes both data privacy and consumer protection laws. Based on this I will NOT be taking insurance out with your company.
186 replies
46 months ago
Please Honour The Refund Commitment
Bordering on theft. I have been advised that a refund is due, 5-7 working days. This passed, advised another 5-7 working days. At least someone came back to me on the delay. I am still waiting. Monday I take the matter to the Consumer Ombud.
0 replies
46 months ago
Frustrated that my refund is not in my account.
I ordered a product which you had no intention of delivering (false advertising), which I now very much need with Stage 6 load shedding looming. You are now sitting on the capital required to invest in something that can provide me with backup power. I do not want a Builders Warehouse credit. I want the product that I ordered. As you are not able to provide this, I want my money back. I have provided the required eye-watering amount of personal information as per your refund process. I do not have my funds back. I will take this to consumer councils, social media etc.
0 replies
46 months ago
Poor Service, Long Wait Time, No Communication
I placed an order on 9th May, with an estimated delivery of 2-3 weeks. The delivery was rescheduled with a wait time of a further 3 weeks, without anyone updating me. It is now 6 weeks after placing the order, the item is no longer available on the website and no communication. I sent a request via the contact form, no response. I called yesterday to follow up on estimated delivery, nobody got back to me. The website says to cancel the order call the contact center. The contact center say only the store (Strubens) can process the request, whom they cannot get hold of. No way to cancel the order online. Thousands that BW have been sitting on for many weeks, I am not looking forward to a drive to the store to get this resolved. Can somebody please assist me. Thank you.
0 replies
53 months ago
Awful Service
Very unhappy. Cancelled subscription on 30/11, was still debited and Showmax was not unlinked. Called on 01/12 to request that Showmax be unlinked from my subscription, given a reference and 48 hour turnaround time, still an issue. Was debited for December (subscriptions are paid upfront), I have a credit. Called to query and was promised that the credit would be paid to me by today. I have reference numbers. And a request to rate the service of someone I haven't even spoken to. VERY UNHAPPY!!!!!!!!!
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
16 (88.88888888888889%)