SB
Sunel B
Active since Jun 2011
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
Unhelpfull customer care at Vuse
Ok Grocer Danabaai has the most unfriendly rude manager I ever experienced this weekend. I bought an expired product that he would not exchange for me as I had the slip and the women behind the counter allso remembered me. He said that product does not have an expired date and only an manufactering date. I confirmed with the supplier and they confirmed that the product expired and will send their reps to remove it. But neithet one of them want to exchange or refund me. Vuse customer service just said the stores sells the expired pids it is their problem, but in the same email they will send their reps to remove.
56 replies
9 months ago
Rude Manager at Ok Danabaai
Ok Grocer Danabaai has the most unfriendly rude manager I ever experienced this weekend. I bought an expired product that he would not exchange for me as I had the slip and the women behind the counter allso remembered me. He said that product does not have an expired date and only an manufactering date. I confirmed with the supplier and they confirmed that the product expired and will send their reps to remove it. But neithet one of them want to exchange or refund me.
0 replies
66 months ago
Discovery Absolutely Poor Service During an Emergency
I wanted to make use of my Extender Benefit Option today as my savings account is exhausted. For me to use one of my 6 Dr Visits that I still have I need to first do a Virtual Consultation on the Dr Connect App, note there are no doctors available there to do a consultation. So second option then I need to go to a registered pharmacy on the Discovery list so that the sister can refer us to go and see a doctor. My husband has cut his hand with a electric saw this morning, I phoned Discovery, to tell them that there is no Virtual Doctors available and that we need urgent medical care. They say that I must go to a pharmacy so that the sister can refer him to go and get stitches. Firstly there is no pharmacy registered on there network in Stilbaai where he work, so he have to go all the way to Mosselbay, which is more than an hours drive. They do not want to take another pharmacy in Stilbaai word that he needs urgent stitches. I asked Discovery which Pharmacies can he go to in George as this is were we are. They gave me a list of pharmacy after lengthy phone calls at my expense. After I phoned all of these pharmacy they are not aware of this procedure and the Discovery System. I phoned my GP and she said that she is also on the Dr Connect App and can assist me there as per Discovery wants us to follow the procedure, but she can connect to there app and that Discovery got all these new and smart tools but they do not show the doctors how to use them properly. So I phoned all the pharmacies as Discovery cant even give me the correct pharmacy that they want me to go to according to they procedures. How do you understand that. The want us to follow procedure but cant give me the correct info. After 5 hours my husband still need stitches and we cant get the help we need form Discovery. We currently do not have R1500.00 to go to a doctor and get stitches. That is why I Pay more than R5000.00 a month for medical aid to get no assistance form them!!! My husband doesn't have a cough, this is a true emergency and I have 6 visits available but Discovery doesn't want to pay because I must follow there procedures and go to certain doctors and pharmacy as set out by them, but they cant even tell me which the correct pharmacies and doctors are. Thus Discovery will rather let you bleed to death than help you!!! Very disappointed with Discovery!!! It is not like we are misusing these 6 appointments that is available to us!!! In emergencies Discovery should really pull their act together and help their clients.
168 replies
66 months ago
MorClick, Less to None Service
Very disappointed in the service we receive from this company. We have a 2 year contract with them and pay our monthly installment in advance each month. They get paid by the 30th for the new month. but when we would like service there is NONE!! We get to use 200gig a month and if we use more than that they soft cap us which I understand. BUT, we hardly use more than 200gig. According to their sms they reset our inter on the 6th of each month. We received a message on the 9th of this month to say that we used more than 350gig for the month. I contacted them and told them that is we did not even used half of that, and told them that it could not be 350gig from the 6th Nov till the 9th of Nov, but they just keep on telling me, no they are only going to reset the internet on the 15th. How does that work. Because they do the reset late, I must be penalized. They cannot even tell me when was the last reset date? I have phoned two times and sent emails but nobody gets back to me. We pay from month to month so they should reset the limit on a monthly basis not on a month and half basis and then penalize use for there mistake. In September it took them 2 weeks to sort out a n internet problem but we still had to pay for a months of internet, they didn't even credit us for the 2 weeks that we did not even had any internet.
112 replies
99 months ago
Very Disappointed
Very Very Disappointed with the person at the call center office in George. On Friday I went to their office to pick up my parcel as usual and he just said rudely that its going to take him over an hour to search for the parcels and that I should have contacted them in advance to say I will collect the parcel as it is only scheduled to be delivered on Monday. I told him that I did replied to the sms I received. On Monday I received another sms saying the parcels will be delivered by 17:00. I phoned and tried asking them friendly to please deliver before 16:45 as my work closes by then, but I could not get a word in as the same person just keep on asking for the tracking no and said that the parcel is out for delivery and will be delivered soon. I received the parcels but the one box you can see was put under a heavy box. The delivery man was very friendly, just the man at there office got a rotten attitude, not a person that will try and help a customer.
0 replies
103 months ago
Cancelled within a day, but still getting billed
I ordered a tablet and received it. The quality were very bad and I cancelled within a day. Vodacom sent Ram couriers to collect the tablet. I manage to get through to one helpful person that could tell me that he can see the stock was received and book in on the 1 September 2017 but I'm still receiving bills. On a letter they are saying that if I do not pay my account within 7 Days I will receive a bad credit rating. I cant seem to get through to a live person to help me to cancel the contract but only a computer requesting me to input a contract no or cell no that I do not have.
183 replies
106 months ago
Telkom Fraudulent
<p>Since August we are struggling to get our Data cancelled. We have posted this on HelloPeter before. After alot of emails and calls they cancelled it in March. But still did not credit the incorrect billing. We pay our current account promptly every month. My husband made numerous calls to sort this out. On the 1 August we went to Telkom to apply for a cell phone contract but could not due to the account query still not resolved. The friendly staff at the shop tried sorting it out over the phone and afterwards said the account will be sorted in 7 days. Up untill today nothing. When we came home tonight our internet had been suspended. No notification that they were going to do this. We are so fed upp with Telkom. My husband is losing business and customers due to this.</p>
61 replies
111 months ago
No Way To Cancel
<p>On 30 August 2016 we emailed through a completed Telkom form to cancel our data package. On the 30 August 2016 we received a reply form Telkom stating that they received the cancelation request and that they will attend to it. Needless to say, the contract is still up and running. We have contacted them numerous times and always referring back to the cancelation email, but up to date we are still being billed. What to do? How do you go about cancelling a product. Worst service ever. And every time you phone you speak to somebody else. There is no face to face communication, only call centers.</p>
168 replies
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1 Star
8 (100%)