LP
Lynda P
Active since Jun 2011
53
Reviews
0
Industries
Reviews
53 reviews23 months ago
Horrible customer service from Pick n Pay
On 6 May I wrote a review of my poor experience at Pick n Pay Liberty Mall. On 8 May I received a response that they would be in contact with me. I have not heard anything since! It seems that it is not only the Pick n Pay at Liberty Mall that has a problem with customer service....
53 replies
24 months ago
Dismal service Standard Bank Corporate Credit Card Division
Can anyone tell me how you get Standard Bank Corporate Credit Card Division to reply to a query? I emailed the email address reflecting on the Corporate Credit Card Statement on 21 March and again on 2 April. Zero response. I then escalated my query to our customer relationship manager. I have still not had an answer to my query! Absolutely abysmal service from Standard Bank Corporate Credit Card Division.
53 replies
24 months ago
Poor customer care Pick n Pay Midlands Liberty Mall
I had a disappointing shopping experience at Pick n Pay Liberty Mall. On 2 May I was in the shop and saw that a Raka wine was available at a very good price to Pick n Pay Wine Club members. There was a poster in the wine department advertising wine club membership at no cost by the simple expedient of sending an sms to a given number. With the help of the wine department assistant I sent off the sms and immediately received confirmation of my membership. I happily took my wine and smart shopper card to the till only to be told that my card was not reflecting my wine club membership and therefore I had to pay full price. I went I went to the Customer Care counter in the expectation of some sort of override to be met by a somewhat disinterested lady who merely said I could not have the discount until my wine club membership reflected on my card (despite my confirmation sms). I do not live near Pietermaritzburg so it is not a question of simply popping in on another day. I felt badly treated and certainly not encouraged to shop in that store again.
53 replies
26 months ago
Disappointing DSTV
DSTV disappoints me once more. For reasons that remain a mystery to me, I suddenly find I can only listen to radio channels on my Extra View tv set. "we could not find the channel number you selected" E37-32 is the message I get when I try to select a TV channel. I spent a long time on the phone to the DSTV Call Centre but Jessica was unable to assist and suggested swapping out my decoder. That is hugely inconvenient and I am extremely skeptical that it is necessary. I don't have a DSTV agent in my town. The agent in Pietermaritzburg always has a queue running down the street. I also have my doubts as to the efficacy of complaining here. Previously DSTV have responded on here that they would contact me but that was not the case.
168 replies
29 months ago
DStv Despair
I am a premium account holder. I have wanted to watch a Box Office movie for some time but have been unable to access my Box Office. The Call Centre consultant I spoke to did not have the courtesy to tell me that she was aware that it is a DStv problem. The call took 25 minutes and I am convinced she was dealing with family matters and made no attempt to update me as she kept me on the line. Only when I paid for a technician to come to my house to check my TV did he ascertain that it is an ongoing DStv problem. They are aware of it! They do not tell their customers or keep them informed. It is part of the shocking service that I have come to expect from DStv. The management seems appalling....
72 replies
30 months ago
Excellent Makro Pietermaritzburg store
This positive review is specifically for Makro Pietermaritzburg. ( I have had abysmal experience with Makro Online Customer care). Yesterday I bought a printer in store. I was assisted by Mr Buthelezi who could not have been more helpful in ensuring my purchase fulfilled my needs and on top of that, I was given pensioner's discount on my purchase! It is not often that it is a pleasure to shop but on this occasion it was and I think it reflects well on management as well as Mr Buthelezi.
131 replies
33 months ago
Dreadful MultiChoice DSTV
Multi Choice DSTV continues to disappoint. I wrote a review on Hello Peter and received the reply that someone would contact me. I have heard nothing from them!! Truly abysmal service and I feel sorry for the consultants who have to field questions from their paying clients, without giving any customer satisfaction.
60 replies
33 months ago
Miserable MultiChoice
I am extremely disappointed with the abysmal service offered by MultiChoice. I called at their premises in Pietermaritzburg and was horrified by the long queue of people waiting for attention (in the street). Surely MultiChoice could offer a better service? I merely want to transfer ownership of a decoder from my deceased mother in law's name, to my name. After seeing the queue I realized that online was my best option. I phoned a consultant for information to ensure that I supp**** the documents requested. Today I queried the progress on this simple item of housekeeping to be told I had filled in the incorrect "Change of Decoder Ownership form". My form was downloaded online, submitted and acknowledged on 18 July and only when I queried progress today was I given this asinine answer! For a lot of reasons I have been disillusioned with MultiChoice and this is almost the final straw. My advice to anyone considering a MultiChoice contract is to do some research into other options and check out the MultiChoice reviews before committing.
60 replies
35 months ago
Customer Care department at Makro seems disfunctional.
I recently posted about my disappointing experience with Makro. A pleasant Mpho Moruthane made contact with me and assured me that someone from Customer Care would get back to me - preferably the same day. That was 10 days ago! In the past, my instore experience of Makro's customer care was excellent and I don't know if this has changed. ( My instore purchases came to an end when our nearest Makro store closed down after the looting). All I can say is that I would not buy any appliance or high cost item from Makro Online because I have zero confidence in their customer care. I haven't even bought the item and cannot get a response so I can only imagine how much worse it would be if I had warranty type issues. I have the feeling that the department is understaffed/non functional.
53 replies
35 months ago
Very impressive service from Vodacom Business Red package consultants
Especially in view of the many negative reviews of Vodacom, I feel I would be remiss not to give a shout out to the excellent consultants that I dealt with yesterday. I phoned the Vodacom Business Call Centre. This was in respect of a Red package for which we had an incorrect pin. The consultant was extremely helpful. I did not have the device with me and she said she would schedule someone to phone me at 6. They did, but I still did not have access the device and the new consultant could not have been pleasanter. He offered to phone back in an hour. He did and was endlessly patient with 2 technically challenged people and eventually the issue was resolved. I had hoped that I would be sent a customer survey so that I could praise the individual consultants appropriately, but I have not received one
106 replies
Review Distribution
5 Star
15 (28.30188679245283%)
4 Star
1 (1.8867924528301887%)
3 Star
2 (3.7735849056603774%)
2 Star
8 (15.09433962264151%)
1 Star
27 (50.943396226415096%)