CB
Christiaan B
Active since Jun 2011
3
Reviews
0
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Reviews
3 reviews9 months ago
Bad service, no help, no stock, no refund, JUST NEED TO WAIT!!!
Bought shoes at the George branch in February which did not last and took it back to be exchanged, waited for weeks and I took a brown pair which I do not like and 2 months later the shoes broke again. I asked for a refund so that I can purchase shoes elswhere and they just will not refund, answer to me is that it could take weeks before I get a new pair which is not acceptable to me. Now I am sitting without shoes again and nobody is willing to refund and they cant indicate when I will get a new pair. Really not happy with this service. The previous time they were willing to refund and now they are not willing to refund and I must wait for weeks or so for the new shoes. Will not support them again. Purchase shoes at another place please. Very very unhappy at this stage. They will not even get the manager on the line for me to discuss it with him or her. Sorry, but you lost a customer that supported you for a long time and you decided to leave me high and dry with no aswer or solution, only that I have to wait for whenever it will arrive (weeks or so), not the answer or solution I was looking for.
0 replies
56 months ago
Wrong upgrade package and no help to rectify their own mistake.
RewardsCo did the wrong upgrade with the wrong package and they promised to correct it. They confirmed that it would be corrected within 48 hours and still nothing. I have to pay for something that I can not use. Below is the full story so far. They can even go and pull the recordings. Either this is a scam or a way to make money. I need to get this sorted now, it can not go on like this. Christiaan 1 reviews | Active since Jun 2011 10 Aug 2021, 14:11 REWARDSCO COMPANY WRONG UPGRADE SCAM I am struggling from 10 June with my data contract to get it sorted and upgraded. Another lady contacted me 3 weeks later to redo the upgrade and still nothing happened. Two weeks later I asked to cancel everything and restart the process with a router, still nothing happend. My sim is dead and not working. I went in to MTN and did I sim swop and the guy at MTN confirmed that there was a upgrade done, sim only. Now I cant use my data, still received nothing and I have to purchase a router out off my own pocket for R2300-00 which is still not going to work because the sim is pinned on the wrong adress. 4 August I phoned and asked that they cancel the whole thing and confirmed that they will do so and that I will go and do the correct upgrade instore. Still till today no response and the phones are just ringing like scammers would do. Now, the upgrade I require would be to travel with a pocket router, that is what I need. I have data at work and at home, I will never asked for a fixed adress sim or upgrade, because I use the data to travel. I still wonder what happend to Creative couriers which would have done the delivery. I want this sorted and the upgrade cancelled from RewardsCo, I will do my upgrade in store. I do not want to deal with RewardsCo any Further. Not Even Mtn can sort out my contract, BAD SERVICE or SCAMMERS!! I will advise that nobody deal with this company!! I feel scammed and this whole deal feels like a SCAMMER COMPANY. I WANT THIS WHOLE THING CANCELLED, I WILL GO SEE SOMEONE INSTORE WHERE I CAN LOOK THEM IN THEIR EYES AND DO MY UPGRADE. NEXT TIME PLEASE ADVISE YOUR CLIENTS ON THE CORRECT DETAILS AND WHAT THEY CAN EXPECT AND WILL RECEIVE. YOU GUYS TOOK ME FOR A RIDE AND COST ME MONEY FOR A SERVICE NOT DELIVERED. Rewardsco.com's reply: 10 Aug 2021, 14:18 Hi Christiaan, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO129134 Regards, The Rewardsco Team Christiaan: 10 Aug 2021, 15:40 Just cancel the upgrade, I DO NOT want to deal with you guys anymore, I WILL GO TO MY LOGAL STORE AND DO IT MYSELF WHERE I CAN GET SERVICE!! THANK YOU Rewardsco.com's reply: 11 Aug 2021, 11:37 Hi Christiaan, Please note that we have logged an investigation for the dispute raised. Our team will revert with feedback on the cancellation. Regards, The Rewardsco Team Christiaan: 13 Aug 2021, 18:18 Your lady has contacted me on Wednesday and said that she will phone Mtn and sort it out and get back to me. Still no response from you guys and I am still disconected and paying for sometging that does not work. I am waiting since June and all you say is that I must wait for you guys to sort it out. Bad service, really. How long must I wait. Get my data contract sorted, I waited long enough. Cancel the upgrade like I asked!! I will go do it instore where I can look someone in their eyes and get actual service wthout playing games. This is a joke!!! Poor guys, really poor!!! Rewardsco.com's reply: 16 Aug 2021, 16:28 Good day, Please note that your query has been escalated to the relevant department. Once we receive feedback, we will advise you accordingly. We do apologize for the inconvenience caused. Regards, The Rewardsco Team Christiaan: 18 Aug 2021, 23:13 I am still waiting. I need this problem sorted. Rewardsco.com's reply: 19 Aug 2021, 08:40 Good day, Please note that you will receive a call within today regarding your query. Regards, The Rewardsco Team Rewardsco.com's reply: 19 Aug 2021, 12:19 Hi Christiaan, Trust you are well. Please note that a request has been escalated to the sales team in order to process an early upgrade which includes a portable Wi-Fi router. We do apologize for the inconvenience caused. Regards, The Rewardsco Team Christiaan: 26 Aug 2021, 19:45 So I got contacted on Monday to change my contract and the lady said that the upgrade was incorrect and that it will be changed and rake effect in 48 hours. It is Thursday and nothing changed yet. So months passed and still nothing is in place as it should be, but I must pay for a service. I ASKED YOU GUYS TO SORT THIS OUT AND NOTHING IS HAPPENING!! Christiaan: 26 Aug 2021, 19:54 Either MTN or YOU GUYS are not doing your job to get my contract sorted as agreed. I want this sorted by Friday 27 August 2021. You had more than 48 hours to get my contract sorted as promised. Rewardsco.com's reply: 26 Aug 2021, 20:31 Hi Christiaan, Trust you are well. We do apologize for the inconvenience caused. Kindly note we are working on resolving your query as soon as possible. We will be in contact with you during business hours to provide you with an update. Regards, The Rewardsco Team Christiaan: 30 Aug 2021, 08:54 Monday, another week later after they promised that my data contract would be rectified within 48 hours. This is a joke!! Rewardsco.com's reply: 30 Aug 2021, 16:09 Good day, Please note that a follow up regarding your query has been escalated to the relevant team. We do apologize for the delay. Regards, The Rewardsco Team Christiaan: 31 Aug 2021, 08:55 Everytime you want to escalate and nothing is happening. You are costing me money and I need my contract sorted. Like I said, I was promised it will be sorted within 48 hours and still nothing. Rewardsco.com's reply: 31 Aug 2021, 16:55 Good day, Please note that we are currently working on your query. Regards, The Rewardsco Team Christiaan: 06 Sep 2021, 18:16 Two weeks later since you guys said that it would be sorted within 24hours and still nothing happend. What is the problem, you guys admitted that there is a problem and that the upgrade was indeed wrong and that it would be put right. Now there is happening nothing. It really looks like that it is a way to scam people. Rewardsco.com's reply: 06 Sep 2021, 19:37 Hi Christiaan, Trust you are well. We do apologize for the inconvenience caused. Kindly note we are working on resolving your query as soon as possible. We will be in contact with you soon during business hours to provide you with an update. Regards, The Rewardsco Team Christiaan: 09 Sep 2021, 21:11 STILL WAITING!!! PAYING FOR SOMETHING THAT I CAN NOT USE!!! DO YOU THINK THIS IS THE CORRECT WAY OF DOING THINGS??? Rewardsco.com's reply: 09 Sep 2021, 21:23
0 replies
57 months ago
REWARDSCO COMPANY WRONG UPGRADE SCAM
I am struggling from 10 June with my data contract to get it sorted and upgraded. Another lady contacted me 3 weeks later to redo the upgrade and still nothing happened. Two weeks later I asked to cancel everything and restart the process with a router, still nothing happend. My sim is dead and not working. I went in to MTN and did I sim swop and the guy at MTN confirmed that there was a upgrade done, sim only. Now I cant use my data, still received nothing and I have to purchase a router out off my own pocket for R2300-00 which is still not going to work because the sim is pinned on the wrong adress. 4 August I phoned and asked that they cancel the whole thing and confirmed that they will do so and that I will go and do the correct upgrade instore. Still till today no response and the phones are just ringing like scammers would do. Now, the upgrade I require would be to travel with a pocket router, that is what I need. I have data at work and at home, I will never asked for a fixed adress sim or upgrade, because I use the data to travel. I still wonder what happend to Creative couriers which would have done the delivery. I want this sorted and the upgrade cancelled from RewardsCo, I will do my upgrade in store. I do not want to deal with RewardsCo any Further. Not Even Mtn can sort out my contract, BAD SERVICE or SCAMMERS!! I will advise that nobody deal with this company!! I feel scammed and this whole deal feels like a SCAMMER COMPANY. I WANT THIS WHOLE THING CANCELLED, I WILL GO SEE SOMEONE INSTORE WHERE I CAN LOOK THEM IN THEIR EYES AND DO MY UPGRADE. NEXT TIME PLEASE ADVISE YOUR CLIENTS ON THE CORRECT DETAILS AND WHAT THEY CAN EXPECT AND WILL RECEIVE. YOU GUYS TOOK ME FOR A RIDE AND COST ME MONEY FOR A SERVICE NOT DELIVERED.
1855 replies
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