Eugene M

Active since Aug 2011

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Reviews

7 reviews

11 months ago

I love the synthetic...

I love the synthetics trading and ease of use, both provided tools as well as adding custom indicators to enhance our trading experience

1 reply

Deriv

16 months ago

Always available, al...

Always available, aligned to what I need, no issue on withdrawals

1 reply

RSAWEB

32 months ago

1.333% of my life wasted should I turn 75 one day

12 month issue that seems to be resolved now after an external party had to work their system to extract the evidence - and then they threaten me with defaults - I don't think they will be around in the future - look for alternatives fellow FTTH users

1 reply

Vodacom

46 months ago

Vodacom just cannot EVER get it right

I cancelled my Fibre nearly 2 months ago and here we are - 1st November and still not cancelled and they are not sure what is going on ... I have had nothing but issues over the last few months with Vodacom, and it is no longer acceptable. Bad service, BAD process will no longer be awarded with any of my payments

3 replies

Telkom

76 months ago

Telkom downward spiral ...

Too little way too late ... Telkom has learnt nothing around customer service. Look at Telkom's loss of market share and company value. I have received NO response on any progress of a service I requested 2 months ago. And no, this is not Covid-19's fault. It is just bad staff attitude, workflow and process. You can permanently remove me from any system, comms, ordering, of any kind - I have found an alternative and installation is tomorrow... mmm 2 days vs 2 months ... you doing it wrong :-) bye bye

0 replies

Telkom

96 months ago

7 month cancellation ....

I cancelled my service in February requesting the final invoice which, according to their website, will be within 30 days. It has now been 7 months - multiple support tickets, multiple phone calls, multiple persons supporting me... My service has only now eventually been cancelled on 11 July 2018, but the service amount for the last 6 months has not been credited back to my account and the final invoice issued. My transunion payment profile has now been negatively affected for non-payment. Next step is the legal avenue to recover the costs I have incurred, and projects I lost due to my transunion profile being negatively affected. My last contact was with Thobeka Mseleku and her supervisor was Themba Nyeni on the 21st September 2018 at 17:46 - where it was escalated and marked for urgent again ... can we just resolve this please!

1 reply

Vodacom

104 months ago

What is a Platinum customer?

I called Vodacom on the 3rd January at 19:12 to find out what the rules are around being a platinum customer which allows upgrades to be more frequent. I was told that someone would call me but it never happened, I received an SMS at 19:27 on the same day that read "Your number is not yet qualifying to a platinum memeber Regards Vodacom". Apart from the shocking grammar and spelling from a large corporate, it still did not answer my question. I called back at 19:29 and was assured that someone would contact me, but that has still not happened. I spend over R7000 a month on my overall profile, and my invoice amount on my personal number is around R2600 .... what are the rules?

2 replies

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Eugene M

Reviews

I love the synthetic...

Always available, al...

1.333% of my life wasted should I turn 75 one day

Vodacom just cannot EVER get it right

Telkom downward spiral ...

7 month cancellation ....

What is a Platinum customer?

Review Distribution

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