SB
Schalk B
Active since Aug 2011
7
Reviews
0
Industries
Reviews
7 reviews30 months ago
Took my money, but where are the goods? Not responding to queries.
Buyer beware!!! Ordered on 17 September. Hoping it would speed things up I added a "tip" using their checkout process, and paid for "expedited delivery, jump the queue". Total R1,244.80 - not a small order. To date nothing received. WORSE: no responses to emails, no responses to WhatsApp messages. My mother would call taking money and not delivering the goods "*****ing", but I'm too scared of being sued for libel, so I'll not use those words, I'll just call it really, really bad business ethics. Stay away. Learn from the mistakes of others. They won't respond to you reaching out. If they could just take the 45 seconds needed to reply to an email...
262 replies
71 months ago
The "magical apple experience" is an illusion.
Purchased my first MacBook Pro. Took the plunge from Windows. Initially very happy, but now keys have started repeating at random. A quick google search shows this is a known problem. I contacted Apple Store in Sandton, and, indeed, my laptop qualifies for a free keyboard update - they know it breaks. Disappointing, but they're going to replace it for free, so great, eh? But here is the supposed "magical Apple experience" - I have to mail it in. Then they will take two weeks to evaluate the machine. Then they will decide what to do. So, in a month from now, I'll be able to work again. Isn't that fantastic? APPLE, HOW MUST I WORK FOR THE NEXT MONTH? Clearly this is not a tenable solution. They will replace the keyboard for free, but in a way that no professional can accommodate. So, practically I'm stuck with a broken machine. Thanks for nothing.
0 replies
111 months ago
Unethical strategy for making money
<p>I changed my service from ADSL to Fibre and decided to stay with Afrihost, a massive mistake. I got my first account. Not only do they have the audacity to still charge me for the ADSL (in addition to the fibre account), but when I query it, they say it is MY fault because I didn't cancel the ADSL and phone line. By what perverted logic do they claim I still need and want to subscribe to ADSL if they just signed me up for fibre? Then, on top of this, I have to cancel the service through ClientZone, and I get informed it will take another month before the cancellation is through. That means they have just forced me to pay for TWO MONTHS for a sevice they full well know I can't use.</p> <p> </p> <p>If anyone can suggest a legal way I can get my money back for these two months, and how can I move to another ISP and get my fibre installation fee back, I'm listening. Nobody wants to get service from such a blatantly unethical company.</p>
0 replies
120 months ago
Excellent service from Manuela Lubbe
<p>I recently needed a home loan, and decided to give Ooba a chance. Manuela Lubbe helped me. It was the best service I've had in a long time. Whe was efficient and effective, and incredibly fast on all responses. I can highly recommend her.</p>
53 replies
131 months ago
Extremely slow repairs - Episode 3
The camera on my Galaxy S6 Edge broke almost immediately after I got it. I took it in for repairs, and I waited and waited, but no joy. I wrote HelloPeter, got an instant PR response from Samsung, but no joy. I waited and waited again, and then wrote HelloPeter again. After the instant PR response, I was eventually contacted by Siyabonga, who promised to personally chase this. No joy. I waited and waited and waited - no joy. Today I phone myself to follow up on progress as I'm getting no feedback, and guess what: they received the camera part, but they are waiting for the \back glass". I asked them why"
76 replies
131 months ago
Extremely slow repairs - Episode 2
The camera on my brand new Galaxy S6 Edge broke and I handed in the phone to the Constantia Park Smart Care centre. No feedback, no repair, and only \still awaiting assessment"when I queried progress. Escalated on HelloPeter. Took days for someone to get back to me. Same response: \""still awaiting assessment\"". I escalated again in writing to Siyabonga"
76 replies
132 months ago
Extremely slow repairs
I took my brand new Galaxy S6 Edge to the Constantia Part smart care service centre as the camera broke within the first week of getting the phone. They booked the phone in for service and indicated it will take 3 or 4 days as they have to send the phone off site - they don't carry spares because the phone is too new. It has been a week now, and I've phoned to follow up twice. Their feedback on progress is that the phone has not even been assessed by a technician yet. After a week! When I told them that this is not acceptable, all they say is that there is a backlog and my phone is in the queue. They can't even comment on when the phone would be assessed and repaired. This is horrible, horrible service! I expected much more from such a large and reputable company. Samsung, you should be embarrassed.
76 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
3 (42.857142857142854%)