Active since Sep 2011
I registered as a builder and had to book my exam, nowhere on their website does it state that you need to do exam in 30 days from payment but they do say its in some document (ie small print) that states that. So I tried to book test online, their system is so lousy its unbelievable, I was unable to find an open date. Phoned in multiple times but get put on to someone else in call centre and then calls get dropped... Very unprofessional entity.
Completely useless. Tenant without water for days. Meter still under warranty and instead of replacing it, I'm supposedly waiting on stock to repair, which I've heard there is no stock for repairing prepaid units. No callbacks and no customer service.
Totally pathetic service. Wait a week just to get a response on an application. 2nd time I used them, the same waiting time but even worse, get asked to re-send in all my documents, even though when i called 2 days earlier, a consultant confirmed that they have received my documents!