CB
Charmaine B
Active since Sep 2011
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Terrible service from Remax Infoglobe and Magda Von Berg
We are extremely dissatisfied with the service from Remax Infoglobe, specifically agent Magda Von Berg. We own a flat in El Prado and instructed her about a month ago to give our tenant notice. Despite repeated calls and attempts to contact her, she has failed to return our calls or provide any meaningful feedback. When we finally did speak to her, we were told that the tenant could not move out on one month’s notice because the tenant was going out of town. This is completely unacceptable. It is not for the agent to decide, based on the tenant’s travel plans, whether our instruction should be carried out. To make matters worse, we lodged a formal complaint with the Midstream office where she works, and they also failed to respond. The lack of communication, urgency and accountability from both the agent and the office has been shocking. We appointed an agency to act professionally and in our best interests, yet we have been ignored for weeks. Based on our experience, contracts feel meaningless if neither the agent nor the office is willing to act on them. We would not recommend Remax Infoglobe based on the service we have received.
0 replies
6 months ago
Discovery Health: Endless delays, zero action!!
I’m beyond frustrated with Discovery Health. Multiple claims submitted, multiple follow-ups with reference numbers, and still nothing gets processed. Every time I call, I’m told it’s “being handled,” yet weeks pass with no progress. Even after escalating, there’s no movement—just empty promises and copy-paste replies. These delays have stretched well over two months, causing unnecessary stress and out-of-pocket expenses. For a company that markets efficiency and service, this experience has been the exact opposite. If you value timely claim processing and accountability, look elsewhere.
106 replies
12 months ago
Uber Eats useless!!!
We are a Restaurant Partner and have been trying to get Uber Eats to replace our faulty tablet for 4 months, to no avail. The excuses from customer service agents so far have been it’s with the Courier who need to contact you (still waiting!!) and the case had not been logged properly.
0 replies
36 months ago
PRIORITY ESCAPES NIGHTMARE!!!!
SHOCKING LAST MINUTE CHANGES TO PAID UP TRAVEL ARRANGEMENT TO MALDIVES. We booked and paid for our Maldives holiday early December 2022 and did not hear from Priority Escapes until last week when we called to check that all reservations had been confirmed. We were advised that they were not allowed any direct flights into Maldives anymore and that they were helping accommodate people on other airlines with a non-direct flight. Priority Escapes are absolutely ********** and nothing has been confirmed to date.... Francois, the owner is ignoring all our correspondence and calls and nobody seems to be able to help us. We're going to be taking this to all social media platforms to tell all not to use them - they come with last minute "changes" and I think they don't pay suppliers, flights, accommodation to the very last minute - there has been lots of feedback about their service.
0 replies
37 months ago
Dotsure...show SA how it should be done!!!
I absolutely love dealing with Dotsure...I commend the team and the customer centric, service excellence culture of the Company!! I have always had exceptional service from Dotsure and claims get processed timeously and professionally. They are so on the ball and other businesses in SA should learn what service excellence is from their wonderful example. WELL DONE TO THE DOTSURE TEAM!!!! I am one super happy customer....and you know what, I'd happily lend you my ear to learn about any other products you have available. Show 'em all how it should be done, Dotsure! :)
53 replies
37 months ago
2022 and 2023 Self payment gap theft by Discovery Health
2022 and 2023 Self payment gap theft by Discovery Health Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
106 replies
38 months ago
2022 and 2023 Self payment gap theft by Discovery Health
Discovery horror with self payment gap theft! Many clients have been left with a doubled self payment gap the last two years with Discovery Health. The reason…their increases that they pro rata each year…they pro rata your savings account and then give the balance back to your savings account on 1 April but that’s after you’ve already paid the 50% extra. And guess what…they’re not going to give it back to you…it’s tough luck according to them. Their SPG reports are incorrect as they’re compiled manually! What a joke!!!
159 replies
38 months ago
DAYLIGHT ROBBERY WITH DISCOVERY AND SELF PAYMENT GAPS FOR 2022 & 2023!!!!
My disappointment increases each year with Discovery Health changing self payment gaps and medical savings accounts, etc. I have been querying my self payment gap for 2022 (which doubled!!!) and it has been the same this year. They seem to pro-rata the annual savings which increases your SPG (SPG = Annual Threshold less medical savings) They reduce your Medical savings due to pro-rata being done (Jan - Mar).In April they give you back the savings difference but you've already had to fund the SPG on the decreased amount. DAYLIGHT ROBBERY ONCE AGAIN BY DISCOVERY! I've been on the scheme for numerous years now and never have I had such challenges with the SPG...Again, certain items now also increase your self payment gap...DISCOVERY IS A MESS AND THEY SEEM TO BE GOING FROM BAD TO WORSE! Call centre agents agree that there is a problem but they can't do anything about it.. When I started going through 2022 SPG report with consultant to query the claims, I found major discrepancies with claims not accumulating that should have reduced my gap and even some amounts that did not calculate correctly. The data is a mess and they had to revise the report which I don't believe is correct. They add massive amounts of data so that no one can see what is going where. Their reports used to be so simple but now it is all a mess! I've paid double what the Self payment gaps should have been for 2022 and 2023 and am no closer to Discovery doing anything about it.
159 replies
41 months ago
DISCOVERY HEALTH IS SHOCKING - DON'T TOUCH THEM!
I have been trying to get my doctor paid for a very complex procedure which had to be approved by the Discovery Health Board, which was approved 21 Nov. I obtained authorisation for my procedure only for it to be revoked on the day of my admission. I had to spend the entire day begging them to give me the authorisation which they did. Despite them finally agreeing I am having to fight daily for them to pay one of my Drs. This has been an endless battle and I would never want to go through this again with them. I have logged about 50 escalations and have called in daily - sometimes having to do calls for over an hour...today I held on for 47 minutes without even getting through to an agent. Nobody cares at Discovery, you cannot escalate any concerns past the call centre agent stage and even when you do, nothing happens. I am a loyal Discovery client and use all their products from Insure, Health, Bank, Life and Vitality but am seriously considering taking my business elsewhere. This is clearly how they treat their loyal customers when they are in need.
317 replies
47 months ago
DISCOVERY, HOW CAN YOU PARTNER WITH THIEVES???!!!
It is shocking that you offer discounts and incentives to partner with your preferred "partners" and they scam good honest people out of their money. HAVE A SALE ON SAME DAY AS DECLARING BANKRUPCY!!!! NO KULULA! We booked tickets on your one day sale on 31/5 only to be advised hours later that all flights have been suspended. This is blatant theft and I will certainly never use Kulula again! I am ashamed for you and it is shocking that Discovery is even offering this kind of service as a loyalty programme. @Discovery, please partner with other service providers so that your reputation does not get *****ed by this kind of service delivery.
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
18 (90%)