IP
Ilsette P
Active since Oct 2011
5
Reviews
0
Industries
Reviews
5 reviews46 months ago
Lack of professionalism and knowledge of their trade
My Pioneer car radio's Bluetooth stopped working. Suzuki workshop removed the radio to establish the fault. After 3 weeks it was returned while the were struggling to switch it on (which worked perfectly when I brought it in). They could not fix the Bluetooth. The radio was reinstalled , but couldn't fit properly and there were gaps between the radio and the front cover. They misplaced the brackets and plates when they removed the radio. They are incompetent and have a no-care attitude, yet there is no space left open for more awards ?? This is not the first time I had to deal with such irresponsible bunch at Centurion Suzuki.
134 replies
52 months ago
Do not follow instructions
There was no initial face-to-face briefing. All via phone and WhatsApp. No clear needs analysis. I found Bheki (if that is his real name) did not take note of his client's problem and instructions. Not sure how he keeps track of all his assignments. He has contacts in various locations, which he send out, but he was constantly in meetings or did not have hid laptop, to take urgent action. He did not follow instructions - I was very clear in my communique that he needs to act only on my instructions, yet he went to the specific location never the less, everyday, when it was not needed. Therefor I have paid for visits where it was not requested or needed. To sum up: He did hear the need, and did not follow instructions. Waste of money. and he's cutting you off
0 replies
58 months ago
cancellation-of-contract-in-terms-of-the-consumer-protection-act
For those who want to exit this rediculas points system (LPA), please read the Consumer Act. https://nvsinc.co.za/cancellation-of-contract-in-terms-of-the-consumer-protection-act/
53 replies
66 months ago
DISAPEARING POINTS
I wish I could score minus. During 2019, I've made 2 bookings (for Apr 2020 and May 2020) and paid the R820 each booking fee - which is fine. 17Apr2020, just after SA went into level 5 lockdown, I have to cancel them due to COVID lockdown. The lady I spoke with, when cancelling, ensured me that LPA will reimburse the points I have used (LPA, PLEASE GO INTO YOUR PHONE RECORDS of 17 Apr 2020, but no, it's probably deleted or not recorded!). Despite that promise, LPA let 3870 points expired on 31Jul2020 (still in lockdown) and blamed RCI for that. Phoned RCI in Johannesburg, they immediately know who I am according to my cellphone number, so professional, and told me they don't deal with points from LPA and only make cash bookings. I was so furious when I realised my points were not expired by RCI but by LPA. They lied to me in my face! So yes, I am just another unhappy client of LPA.
0 replies
86 months ago
my vehicle not repaired within 2 months
Left my vehicle for repairs on 1 Feb 2019 after a walking-pace bumber bump. They say they received the parts on 25 Feb (not seen delivery note). In the "paint" phase since 22 Feb - it is now 13 Mar. The original delivery date was 19 Mar, which I thought was very delayed, and today, they just moved it on to 3 Apr. Their reason is "other". I think it was because I started complaining. Gone is the 30day car rental from the insurance. I am now by foot and public transport.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)