RM
Reneilwe M
Active since Oct 2011
12
Reviews
0
Industries
Reviews
12 reviews27 months ago
Not Sure weather is ***** or mistake or ****** behavior by Eskom
I recently purchased the property and needed to transfer electricity and the events went as follows: 1. In June 2023 - I contact Eskom and was supp**** with email address for transfer and I sent all required documents. Martha Kgaka and Kelebogile Makau were responsible people assist and acknowledge receipt and requested meter pictures; which I sent. In July 2023; I followed up and the two didnt get the respond to my emails and I copied CustomerServices@eskom.co.za August, September, October 2023 - I follow up after every two weeks and nobody responded. In November 2023; I follow up and Martha Kgaka responded and said I must send the email to Gauteng@eskom.co.za not to her and ignored all the emails. I kept on calling and eventually, I was contacted by Obiditse Mothibe and shared the email address. I resend the same documents sent in June 2023 and she requested some clarity which I provided. On the 21 November 2023; I received an email from her with new account number and banking details plus security deposit and transfer fee. The transfer fee was : R13600 Security fee: R7070 To my suprise; over R20k to transfer electricity and then requested Eskom official documents noting such. In a day or two; which responded that it was a mistake the transfer fee not over R13k but just above R1k. I then made an arrangement to pay the amount over time and she indicated, I just have to cover current usage. Surprises- Eskom came to disconnect my power (Neighbors' cables disconnect and the Eskom sticker speaking to the neighbors' property. I called Eskom; spoke to the first person who didn't drop the call but left the phone - I could hear from a distance taking about coffee. I dropped and call again, remember You wait for over 10 minutes everything you call. Do I need to pay people on the site to get a supply from Eskom or do I need to be White. Previous owner didn't pay Eskom a cent for over 2 years and he was never connected.
0 replies
44 months ago
Account transfer to Pre- Legal
I am a very angry and dissatisfied customer. So I had a cellphone contract with Vodacom which was settled in February 2022 as it had expired, so instead was not interested in upgrading the contract I decided to cancel it, however a few months later I decided to open a new contract and during confirmation of the device and delivery, I decided to change the phone colour from black to silver and the new contract was cancelled, apparently their process and waited for calls & up and downs as i tried to call and get the contract. Long story short to today, Today, Vodacom online called as I made an enquiry, only to find out that they sent my account to Pre-legal and I need to talk to accounts. I have through 1 department to the other with Vodacom and not ready for hours of been transfered from A to Z.
148 replies
49 months ago
Untrustworthy and Incompetent Staff (Is it a Norm at Vodacom)
I placed an order with Vodacom Online and 10 minutes later I called to change the colour of the device. I was told I can only change the colour when confirmation call, well I waited for confirmation and told them I want to change the colour. Confirmation indicated they will send an email and someone will colur to confirm the colour change. No respond, as always with Vodacom. I called to follow up then was told the order was cancelled and I need to process a new order which can only be done on Monday and Someone will call on Monday to reprocess the order. Monday, as always no one called, I called them (well tiring), the lady said when you change colour the order cancel (and she could not explain why did I have to wait for confirmation) - well she reprocessed the order and informed me due to the colour change which the cancelled it will require 1 - 4 hours (referred or something) and promised to call me back after 1 - 4 hours, Guess what no disappointment (she never did). Tuesday, called them and the lady told me no order was processed and they need to send to back office and she not sure when she will get a feedback and as always promised to call me back by end of today. Fortunately, I now remembered to record the call. Can anyone assist or is the staff not sure what to do or incompetent?
370 replies
51 months ago
Either Vodacom is Incompetency or Arrogance (They think their too big to their customers)
After a worst experience any customer can have, finally my contract has ended. But guess what I struggling to ensure that at the D date it is converted to prepaid. I called Vodacom cancellation on the 4 January 2022 and the Consultant confirmed the cancellation has been processed, well knowing Vodacom, I followed up on the 1 February 2022, guess what either is incompetency or arrogance of Vodacom and its staff, cancellation apparently not done. The guy, I spoke to apologies and promised he has escalated and it will be done and I will receive an email on the 2 February 2022. Today, I followed up know Vodacom, lol, guess what, it was not done and the same message and questions to waste my time were asked so that the lady can process the cancellation she is not sure why it was not done. Well: after experience I have with Vodacom, I have recording for all the telephone calls with Vodacom and happy to share to extend twitter might be a good platform (I will first share with Vodacom then Media, so people are away of the arrogance we are dealing with)
106 replies
53 months ago
Be careful of Hyundai and Other Car OEMs using Liquid Capital
Disappointing indeed, I logged a complain obviously Urgent and the consultant responded requesting irrelevant information and I responded to him (copied the customer care and received out of office message (week and half), I sent another email to customer care and well copied info@... to indicate the matter is Urgent and I will not wait a week and half for the Consultant, still waiting. The Matter which other consumers need to be careful when considering purchasing a Hyundai and any car which Liquid Capital is used. I bought a Hyundai (fortunately, it is an entry level car) which have a Service Plan, expiring in 2024, which was extended in 2019 and paid for the period 2019 - 2024. From the extension of the plan, the car was taken for service in February 2020 for a 30 000 km and it is now due for the 45 000 km service. Now I hear stories from the dealership that Liquid Capital is refusing to cover my vehicle. Prior purchasing the vehicle, I checked with Hyundai dealership, who confirmed that the service plan is valid until 2024. This was critical to decision of finally purchasing the car.
53 replies
59 months ago
EXTREMELY DISAPPOINTED IN VODACOM
I am extrmely disappointed with Vodacom, I recieved an sms with almost over double my premium. I called Vodacom to assist with the information and understanding to no assistance, unfortunately I was told on the 24 June 2021, the matter is resolved, however the debit order was doubled and called vodacom again, the lady mention I was misinformed the matter will be escalated to her team leader, I should called Fibre department, who said they don't know anything about the invoice, then I called the customer care again who now said I should call collections, well collections also said they can't assist i should call either billing or cancellation. I was even told as much as it is Vodacom, their operate as department which works in divisions, and as much as I am Vodacom customers, I should go through the limpo jumpo/mary go round as their divisionalise. That should not be my problem, I am Vodacom customer and Vodacom should appoint people to assist with our issues and concerns. Now, I would like to know cancellation amount to cancel the Vodacom nonsense.
159 replies
61 months ago
Sindie Beukes - Unprofessional and dishonest
In early March 2021, after long request on my repayment. Sindie Beukes, sent the email below: Hello With reference to your Ticket #58981 for Re: Balmora February 2021 Levy Accounts I would like to update you as follows: Please note we will be sending supplier for payment on Thursday and Friday so refund will be in anytime next week. Regards Sindie Beukes (Portfolio Accounts – Misty Lake ) Office hours Mon – Fri 08h00 to 16h00 Tel: 010 442 3781 Cel: 071 942 0413 Fax: 086 693 7793 EMERGENCIES (After hours) 071 873 4220 Even today, no repayment has been done and more lies from her colleagues.
0 replies
62 months ago
Payments allocated to other Units and Refund not done
I have never seen such an Incompetence Staff. I sold my House from the Complex their managing and they are suppose to refund me, the extra paid by lawyers to recieve clearance certicate. The bond was registered in February 21 and now is March 16 and still waiting for my refund. - On the 4 March, the requested banking details to refund my money after allocating conveyancer payment to another Unit, well Unit 12 and accusing conveyancers of not paying the amount in question. - Monday, 8 March they said the will do refund on Thurday/Friday and nothing was done and I follow up to get no respond. - I followed up again on Tuesday, 16 March and Incompetence staff send me a levy statement showing that they owe me the amount in question and said the paid. I ask for proof of payment (in case they paid the owner of Unit 12) and she will look for proof of payment. I am still waiting for the proof of payment. An incompetent staff keep saying the paid while referring to the conveyance payment into their account.
0 replies
128 months ago
Unprofessional & Disgusting Service
My wife brought Tommie Tippie breast pump and opened it, only to find out that is not working or (not functioning). I waited for a week to check if it is working with enough milk, but it did not work. I even checked with friend's old breast pump which worked very well, but the new one did not work.<br> Today, I went to back to Baby City (Westrand Retail Crossing, Hendrik Potgieter RD, Johannesburg), to my surprise they claimed that the pump is working, without even testing it on the real breast, the two unprofessional ladies did not even want to listen and behaved unprofessional and in a disgusting manner. <br> <br> They further under estimated my intelligence \for *** and heaven sake"";why will I buy a new and never use it and wait for weeks for it to be repaired.<br> <br> I am disgusted. """
0 replies
128 months ago
Disgusting- unprofessional Service
My wife brought Tommie Tippie breast pump and opened it, only to find out that is not working or (not functioning). I waited for a week to check if it is working with enough milk, but it did not work. I even checked with friend's old breast pump which worked very well, but the new one did not work.<br> Today, I went to back to Baby City (Westrand Retail Crossing, Hendrik Potgieter RD, Johannesburg), to my surprise they claimed that the pump is working, without even testing it on the real breast, the two unprofessional ladies did not even want to listen and behaved unprofessional and in a disgusting manner. <br> <br> They further under estimated my intelligence \for God and heaven sake"";why will I buy a new and never use it and wait for weeks for it to be repaired.<br> <br> I am disgusted."""
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)