MC
Martin C
Active since Nov 2011
31
Reviews
0
Industries
Reviews
31 reviews4 months ago
1-Grid is totally clueless.
They really just can't get support right. A VPS that is down and unable to contact support at all besides emailing a ticket. The live chat now does not let you speak to a person, it's got AI that does not create tickets correctly. The landline is no longer shown on their website and when I call it the number just stays with me number 1 in queue. Support took 21 hours to respond to my ticket, a down server and it took 21 hours for someone to respond. During this time someone restarted my server, I then set my things up that I needed running on that server to only wake up this morning to a response to my ticket, 21 hours later. So several hours pass and my services are not firing, so I log onto the server only to find out that someone had restarted it again, likely when the support agent responded to my ticket. You are by far THE worst hosting company I have worked with in the 25 years in the industry. Get your **** together.
2 replies
5 months ago
Hostking, biggest lie in history
As cheap as they are when issues happen, like most hosting companies in SA, you wait for assistance. A certain level of uptime is expected and when multiple mailboxes goes offline for no reason and I have to wait more than 24 hours for support then that is a major issue. Especially with contracts in place relying on those mailboxes. I cannot access my mail, a hosting provider is unable to help me access my mail they host and support cannot help. This is a huge problem and not the first time this has happened with hostking. Some incompetence working there.
0 replies
7 months ago
Do not ever host with 1-grid
Waiting a day for support to respond to a website being entirely down is totally unacceptable for a HOST. I have multiple hosting packages, you would think there would be a certain level of urgency. The quality of service from a decade ago is honestly shocking. I simply have to move my services away before things get worse, I would recommend anyone else reading this do the same.
1 reply
12 months ago
They just keep proving they are the worst host.
I am on a VPS package, I thought you had a 99% uptime guarantee. I have a ticket I sent yesterday as the VPS in the last 48 hours have had critical connectivity errors on systems running on that server, the internet connection just drops. I don't need to explain the impact this is having on businesses hosted on that server. Your support staff has YET to even reply to my ticket. Your support structure is an absolute joke, at this point I don't think you deserve to host any systems due to the constant phishing attempts in my mailbox just by being a client of 1-grid (how did my details leak?) and the lack of support on systems that clients expect to be up all the time and when it's not your staff don't provide support.
3 replies
18 months ago
1-Grid had a data leak and support provides no SUPPORT.
I received an email from 1-grid that informs me of a breach of some kind on their system, its the only way I would imagine ****mers got access to a list of their customers in order to send these phishing emails. I have numerous times requested a report from 1-grid on what happened and what caused the data leak so that I can provide feedback for my clients regarding their data safety as this is a real, legal concern. For a hosting company to have this kind of problem is something I expect them to take seriously and provide me with adequate feedback as I am hosting customers sensitive information on their services.....yet their response to me when I query this has been to simply resend the same email below or paste a generic "how to avoid phishing" guide, no answers or feedback at all regarding what actually happened. So explain to me how I can defend myself if I get sued for hosting on 1-grids services who have experienced a data leak when 1-grid can't even provide ANY support on the matter.....ZERO feedback. The email from 1-grid is as follows: Dear Valued Customer, We hope this mail finds you well. It has come to our attention that some of our customers have received spam emails stating that their service has been terminated/suspended, and that they need to update their payment manually via a clickable link. Please note that our communications will always come from our official domains, our Billing email address is billing@1-grid.com, and we will always provide clear, verifiable details. For your safety, avoid clicking on any links or sharing personal or financial information in response to such emails. If in doubt, please kindly log in to your account via our Customer Zone or visit www.1grid.co.za to check the status of your services. Thank you for your cooperation as we work to safeguard your account. Kind regards, The 1-grid Team
1 reply
22 months ago
*********** FNB Business Staff
I am extremely disappointed with the business account and terrible support offered by the 'Business Manager'. Firstly I asked for advice regarding a Forex payment from my business account and if my information entered was correct, no help was given by Henniefah Greaver so I made the payment without assistance. The recipient informed me the payment was not made correctly and the money would just sit in the Standard Bank account paid without being transferred to their international bank account and that I need to do a reversal of the payment to get my funds back. I submitted this request weeks ago, I have included Henniefah Greaver to assist, but her response was if I paid the money from my personal account yet this entire time I have been in communcation with her regarding my business account as she is supposedly my business account manager. Then on the 15/08/2024 she said she would get back to me by close of business the following day 16/08/2024....I am still waiting for that response and it is the 21/08/2024 I find it utterly shocking how difficult it is to get any assistance from FNB as a business account customer. I am highly considering moving all of my business to another bank due to this complete incompetence with simply doing a reversal. I have all the communication and the recipients instruction to request a reversal, it has been WEEKS and I would imagine something such as a reversal is a time sensitive task and that leaving it too long will end up with a reversal being impossible to do?
3 replies
23 months ago
EE is leaking account information!!!!!
Why does it take your staff over 10 minutes to respond to a live chat when they joined? Agent Mariska Du Plooy joined a conversation today at 16:48, it was time sensitive as a stock I wanted to buy was saying "Buy at Open" instead of buy now, the stock market was still open, the trade was time critical to be a success. She then messages at 5pm asking for a screenshot, well duh the screenshot will now say "Buy at Open" because she waited so long to reply that the market closed. EE must have the worst support I have ever dealt with, considering your product is your business your support and product on offer needs to be good considering you are dealing with MONEY. I also created a ticket several days ago complaining about another users trade and account information leaking and being sent to my email, no response at all regarding that. That is a direct violation of the POPI act, I can do whatever I want with that persons details that leaked to my inbox and that also means that other peoples data probably leaked including my own. If anyone reads this, DO NOT TRADE WITH Easy Equities.
0 replies
27 months ago
Deteriorating service, don't use them.
Once again email issues. I keep having issues whereby emails I am sending are being delayed by hours, not just that but only some are delivered hours later, others never arrive even though they are in the sent items folder in outlook and in webmail. Your support cannot give me an answer as to why this is, it is an issue that occurs every few weeks and then I assume a server restart resolves it. If you are using a shared server for mail accounts I assume you have an issue of people sending spam emails via it causing a backlog. You need to increase capacity and provide far better support for hosting queries like this. At this point in time, I would urge anyone considering using hostking to look elsewhere, they are failing as a hosting company which is their primary business.
0 replies
31 months ago
TIC de*****ing customers.
So not only as your customers subjected to traumatic situations such as theft, but when they claim for theft they are hit with 'minimum single item' payments....I had a gopro and several other items ******...I get paid out only for the gopro at a cap which is half of the gopro value...so I lose there already...but then the other items are bundled as camera accessories therefore not paid out, yet it is not a camera accessory according to your terms, so TIC just decides on their own when someone is an 'accessory'... What else was ****** was a dual battery charger and a SD card...your terms according to the policy I got, section 7.1, states: "a camera, its lenses and fittings and the camera case is deemed a single item" Now can you tell me who on their own decided that a dual battery charger or a SD card is a lense, fitting (aka mount) or a camera case..... Several emails sent, no responses at all, what you are doing is ******** at this point. If you want to enforce your policy on me (aka max R5k payment for a single item), then your same policy needs to apply to you as well, you cannot adjust the definitions of words as you see fit...Your claims consultant told me the battery charger and SD card count as camera accessories, but they are NOT a lense, fitting or case...........so are you committing ***** in order to reduce what you have to pay for a claim? I believe you are.
1 reply
35 months ago
Can’t even create an account, nobody calls back.
I’ve tried twice to register and account and am still waiting for a consultant to contact me to complete registration. Don’t you guys want customers?
6 replies
Review Distribution
5 Star
3 (9.67741935483871%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (16.129032258064516%)
1 Star
23 (74.19354838709677%)