GA
Gadija A
Active since Nov 2011
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
My money disappears with no help to retrieve to pay my suppliers
I transferred funds to pay providers today, from my account that has 48hr fund release. Previously the description of options available to transfer funds were the account number and account description. now they only have account descriptions - so i chose my related savings account. Now that i need money to pay providers i find out the account paid to is an inactive account. Why on earth not pay into my active account. My calls to the call centre was 1st to be transferred to business then to investement and being placed on hold by agent - not waiting to hear everything i have to say. Im on the call 24mins already for a stupid error on the bank side. Appalling service to link an inactive account while i have an active account. They now have a further 48 hr turnaround time and 'unfortunately there is nothing they can do'. in this day and age when we can just transfer money inbetween. It seems the banks do not care or take ownership to fix when they make errors like this, they just expect clients to suck it up.
53 replies
19 months ago
Excellent service from Clicks V&A Waterfront
I visited Clicks past Sunday, and am still raving about the excellence service I received from a few staff member. From the pharmacist( who looked gorgeous btw 😍)- who made sure my request was handed over. The lady supporting on the floor was super excellent- even trying to help when I could only pay with my cellphone and risk my battery dying. The gentlemen at till alerting me to my buy1get 1 free option and another assistant going to back to find stock for me. Thank you all for making my shopping experience very pleasant!!
0 replies
37 months ago
Poor online shopping experience
Issues with online shopping. Issue not addressed with FAQ. Calls to support number takes you through options but when support selected line goes dead. Same with chat option to log issues. Such poor customer engagement in this age of need for ease with online shopping offering
0 replies
38 months ago
PRivate banker not answering emails and contact number does not exist!!!
Trying to get hold of special Private Wealth banker assigned to me -when i call the number obtained from the FNB app it says the number does not exist. An email i sent at 9:48am has not been answered till now after 5pm. This is the special client service standards that FNB provide.
53 replies
45 months ago
Business credit card not working for more than a month!!
Unable to use my business credit card. I have asked d twice already but it still not able to use it - how can i run my business with no credit card??? Useless service
134 replies
51 months ago
Poor service
Tried to move to Bestmed - service so pathetic I'm giving up before I started. I'm on hold for 15mins- they don't have enough staff in the sales never mind if you need help! My membership certificates showing continuous med aid cover by virtue of the start dates is deemed insufficient because it don't have end dates. Yet this was acceptable for others poor service! Every time they send an email with further requirements
53 replies
58 months ago
FNB Private Wealth- bad service
Called private wealth client line, went through all authentications, just for call to be cut.
53 replies
59 months ago
Pathetic service to replace credit card!!
Requested replacement credit card. At same time took up their offer of private wealth. Given that I have no credit card I asked credit card delivery be given priority. Was advised it would take 5 days, 7 days later i only get chequecarddelivered. My previous email, private wealth consultant did not getaway response. So they advise i must use app chat. Today I used app chat...had to repeat my story 5 times on app, consultants get disconnected randomly. Pretty useless service!!
106 replies
78 months ago
FNB Islamic Banking - quality service received.
I have start to use FNB Islamic banking for principle reasons but have been very pleasantly surprised by the quality of service! I must commend the staff - always very helpful when i have a logged a request for a service or for advice, I don't have to follow up as they provide feedback so quickly. A special big thank you to: Sharwaan Dollie, Shiraaj Buziek and Mumtaz Patel. I appreciate the quality of service received!
105 replies
94 months ago
Pathetic service from PSG
I had claim for my car with Santam and building with Outsurance. I submitted my claim for car via PSG 3 weeks ago. I have no contact details for the person working with my claim. the only reason i ended up making progresss with my claim at all in the 1st place is because someone acted over and above her duty to log my claim and get me to be contacted. So far no mail no word acknowledging my claim. I logged my building claim with Outsurance at 16:45 on Wednesday 8/8 and by 9:30am on 9/8 - a public holiday the claims department called me and mins later i was sent his contact details and my claim number. By 10/8 at 10am the assessor, by 12pm the payment was approved for payment today. In contrast I dont have a claim number or person to contact in PSG.
106 replies
Review Distribution
5 Star
7 (36.8421052631579%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
4 (21.05263157894737%)
1 Star
7 (36.8421052631579%)