HC
HILTON C
Active since Nov 2011
59
Reviews
0
Industries
Reviews
59 reviews3 months ago
Non-responsive MWeb
MWeb changes its email system, but is uncontactable. You have to use a one-time pin sent by SMS to speak to anyone. SMS's are not sent, W/App is equally useless. I need answers as to how I can retrieve info from my folders that were created using the previous Zimbra system. I would also like to know why the system was changed without any prior notification! This is a disrespect to MWeb subscribers!
0 replies
6 months ago
ENatis System - Unable to renew car license
No login code after changing my login, the call centre is unable to resolve
0 replies
7 months ago
Poor service from Discovery Bank
Call centre unable to resolve application issues despite two very lengthy calls
424 replies
10 months ago
Pick n Pay Online debacle
I endeavoured to place an order with PnP Online on 2nd June, but the system prevented me from receiving delivery confirmation. An amount of R2099.63 was, however, deducted from my credit card. Frequent telephonic contacts from 3rd June and subsequent days have met with apologies due to a system change (courier delivery cancelled and reduction in the maximum size of order) and "escalation to supervisor". 5 days later, and I have not received my order, nor have I received a refund of my money. This is unacceptable, and email contact has also reached a dead end. All I want is a refund, a system glitch is not my problem!
1 reply
11 months ago
Pick n Pay online has stopped home delivery orders exceeding 35 items from June 1st
Pick n Pay online has stopped home delivery orders exceeding 35 items from June 1st. I am a pensioner and use this for a monthly order of 100 plus items so now will have to pay extra for multiple motorcycle deliveries as P n P has canceled Courier deliveries
1 reply
13 months ago
Discovery Bank not reacting to call centre request
Some weeks ago, I called Discovery Bank via their call centre to cancel a secondary card on my card account that was no longer being used. I had attempted to do this on the banking app, but it kept showing as "pending." The card was in my wife's name and prior to my call I was getting SMS and email notifications in my wife's name to update her details which have been unchanged for many years, we are both pensioners. I was assured by the call centre contact that the card was now cancelled and that SMS and email requests would stop. It has not stopped and I am receiving requests every few days to update my wife's details. Today eight emails and eight SMS's! I am not prepared to go through the whole call centre process again - how can I stop this ridiculous situation?
53 replies
15 months ago
*****ulent Vodacom subscriptions
My wife received two SMSs today indicating that her account would be charged daily with R3 and R5 respectively for subscriptions to Quizinc VIP and La Liga if she did not follow the links and cancel! She has a pay-as-you-go account and like me is a senior citizen with limited means. This is *****ulent marketing and must be stopped! I have cancelled both on her behalf and cancellations have been confirmed, but imagine how Vodacom could enrich itself if SMSs are not actioned!
53 replies
21 months ago
Woolworths Online poor response to faulty product query
I lodged a complaint regarding a faulty product 5 days ago purchased online with Woolworths Online and have not yet had a agent contact me, despite a reminder sent 2 days ago. All I get is automated replies that "I would be contacted shortly". Not the sort of "service" one would expect from a high profile company!
0 replies
24 months ago
Debit order amount increased without authority
My monthly debit order was increased from the May 3 R883.42 payment to an amount of R973.00 due June 3. I am unable to get an acceptable response on the chat line. For the record, I am a pensioner and my monthly debit order for the last 6 months has been for a different amount each month, I regard this as a dishonest practice!
106 replies
Review Distribution
5 Star
6 (10.169491525423728%)
4 Star
1 (1.694915254237288%)
3 Star
4 (6.779661016949152%)
2 Star
8 (13.559322033898304%)
1 Star
40 (67.79661016949153%)