ZP
Zelia P
Active since Dec 2011
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Harrasssed for an account no one can find.
I am constantly harassed by so called lawyers claiming I owe them for my Vodacom account. I have no account with Vodacom and have spoken to their legal department who confirmed this. It’s very frustrating receiving these calls and messages; Dear …, Your Vodacom acc has been handed over to TSL Legal. Call 0104491915 to make a payment arrangement. Ref. VODP258767 It’s a shame that Vodacom has made no effort to resolve this despite my constant requests at branch level and at their legal department.
53 replies
87 months ago
Planet fitness (PF2033557) new contract Cancellation and refund
Last year, I asked the sales person to assist me in opening a new contract on vitality with Planet Fitness Menlyn. The salesperson told me that there was a block on the system on my name and that I need to submit proof from Virgin Active that I am not an active member with them. In the interim I must sign the contract and can email the proof to him to remove the block - which i did. It later came to my attention that the contract was not a vitality contract, but a normal gym contract which charges me triple the vitality monthly fee. I tried to get hold of the salesperson a few times over the next month but could never seem to catch him at the gym. A colleague of the salesperson then told me that the salesperson that assisted me had left and that he had pushed for me to sign the contract ( which I found out was a 24 month contract) because he would gain financially via commission. He then proceeded to show me the Vitality Contract that I was meant to sign. This was not given to me by the original salesperson. When I tried to cancel the contract I was told that I had to pay 40% of the remainder of the new 24 month contract. I refused and sent a number of emails to the head office complaining about how this contract came about but was referred back to a salesperson who recommended I sign a vitality contract. I then went in to sign a vitality contract which I cancelled within the cooling period due to my retrenchment. This request was sent by email to the head office - as requested by the Menlyn branch - but was ignored until I physically had to go to the gym again 2 weeks later after numerous attempts to contact them telephonically. The Menlyn receptionists asked me to have a seat as she attempted to assist me with a follow up call to the cancellation department at the head office. After some time, they finally answered. The cancellation department was not aware that I had cancelled my contract despite sending the email on 4 January and now calling them 2 weeks later. Thd recipient from cancellations requested that I resend the email - which I did, and then she also found the original one sent too. She informed me that she would cancel my contract and refund the 799 paid as this was cancelled in the cooling off period. This week Wednesday, I received an email confirming that my contract has been cancelled. I then checked my account to find that the money was not refunded. I contacted Planet Fitness head office again telephonically to follow up on my refund to which they responded that they would lodge a query with retention. 2 days after calling them, no one has acknowledged my call or contacted me to follow up on my query. I question the integrity of this brand and the way they conduct business as a result of poor customer service. Their business ethics are questionable. My dealings with some members of their sales team and their head office has been nothing short of dissappointing. As a person who has been in the marketing industry for over 13 years and a brother who is heading uo the CRM board of South Africa, I feel that they can do so much more to increase their customer service and communication regarding their cancellation procedures. My experience with this gym from the start to finish was not positive and I will not recommend them to anybody - not even my worst enemy.
0 replies
96 months ago
Girls night out prize experience
Just wanted to thank Ingaadi for a lovely day with my girlfriends. They issued a prize to me from the Nu Metro girls night out at Parkview. From the moment we arrived They made our experience worth the while. I would recommend their professional institution to anyone. I arranged on arrival to change a treatment and they did it with a smile. We cannot thank you enough.
0 replies
103 months ago
Romantic Weekend Breakaway
I came across an advert for a Romantic Weekend Breakaway for R1450 per couple for a standard room and R1750 per couple for a luxury room with a spa bath at Casa Toscana on Thursday, 2 November 2017. The advert read that it includes a romantic double room with sparkling wine & a romantic turndown, romantic 4 course dinner (valued at R600) breakfast (valued at R240) - excluding drinks and it ended off with saying Friday & Saturday Evenings - Booking essential - limited rooms. I called the number on the advert ( ********** ) to enquire on whether the breakaway included Friday and Saturday and I received a rather rude response confirming that it was for the whole weekend. I then responded by saying that I just wanted to make sure and asked to book a room for the weekend. I was then put through to Erica who took care of the reservation of the luxury room for me. She told me that I would receive an email to confirm the booking - which I never did. I also told them that I would let them know on when I would be ready for dinner. The next day I called to follow up on the booking and to confirm my dinner reservation, but I was informed by the receptionist that Erica had not arrived at work yet. Tsholo, the receptionist sent Erica an email, copying myself, requesting her to call me. Erica did not call. My partner arrived at the lodge to check in at 14:00. Only after the check-in I received an SMS from the lodge confirming the booking, still no invoice was attached. The next day, Saturday 4 November 2017 at 12:38 after leaving all of our belongings in the room, I received a call from the lodge. They informed me that it may not have been explained to me in detail that the romantic weekend breakaway was only for 1 night. I explained that I was informed that it would be for 2 nights. She told me that it was not the case. I told her that I needed to speak to my partner. I called the lodge back to explain that the advert and the information that I received over the telephone was misleading and that they cannot expect me to pay for another night. They argued that everything was explained to me in great detail - which is not the case. I asked them whether their telephone calls were recorded and they told me that they would find out and call me back. After 45 minutes I called the lodge again to confirm whether the telephone calls were recorded and my response was that they had spoken to Erica (who had done the booking) and she told them that I was informed in GREAT DETAIL that it was for one night. I stopped the receptionist and asked again to pull the telephone calls. She said she would call me back. After another 45 minutes, I called them back to follow up. I was told that Erica would be in contact with me. When I queried why she would be in contact with me, I was told that the manager had spoken to her (Erica) and informed him that she explained this to me in great detail and she would contact me. I insisted on speaking to the manager (Rogan) but i was told that he was in a conference call. I was told to wait for Erica to call. Erica called me and confirmed that we spoke over the telephone only once. We established that it was the front desk that had misinformed me and that the calls are indeed recorded. Erica promised to contact Rogan, to pull the telephone calls and advised me to speak to him regarding the advert that was misleading. I then tried to call a number of times to get hold of Rogan but was informed that he was still on a conference call. A while later, Rogan finally called me. I went on to explain my experience at the lodge. He explained that it clearly states in the advert and in the email with the invoice attached that it is only for one night. I told him that I did not receive an invoice/email from Erica. I also informed him that the advert does not state this. I asked him to pull the telephone records and he said that he would call me back. I also gave him my email address to check whether the email was sent. I still have not gotten a response on this. Rogan promised to call me back as he was to check the records. Rogan called me back again later stating that he could not work/pull the records from the system and he would get back to me on Monday, 6 November 2017. He further requested that I would need to pay for another night at the lodge, should I wish to stay there and he would get his reservation team to call me with the pricing. I did not receive a call. I sent an email to Rogan with the advert attached, stating the following: "Hi Rogan I don't have access to that specific mail box so I'm using my friends. Please see attached advert as requested. Nowhere does it state the limitation to only Friday OR Saturday. However is what it does state is Friday & Saturday evenings. A weekend means check-in Friday and Check-out Sunday. I would highly recommend that you change your advert as this is misleading and false advertising. When pulling the recording please use (** number) as i called from my work number. The time is around 9:30. Recording should also be pulled from the first conversation I had with the Casa Toscana staff. I never received an email from Erica, the only email I received was from Tsholo on 3 November 2017 requesting that Erica contact me regarding the weekend breakaway and to confirm dinner reservations. Still no invoice was attached. This is a very disappointing experience that I have experienced with your establishment which has left me stranded for the evening. Then still get told that I got to pay for an extra evening. Looking forward to your response. Kind regards Zelia" Rogan has still not gotten back to me. This is very very disappointing.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)