JP
James P
Active since Dec 2011
23
Reviews
0
Industries
Reviews
23 reviews14 months ago
Cancelations process not followed by MTN as per their stated procedures
I canceled my month to month lte subscription on the 17th of January. I went to MTN Absa Square hete in Nelspruit. I completed the paperwork and handed in the router as per procedure. I was surprised when my debit order went off kn the 4th of February for something that I had already canceled. On Monday I received a message saying my router had been repaired and would be ready for collection in 3 days time. I immediately called MTN and spoke with a retentions advisor. She told met that the cancelation had been canceled. I asked why and why I was not informed. She could only apologize for the "inconvenience" and said that it eas a clerical error at MTN Absa Square and that I must go back to the store and sit down again and sort it out. I refused because it would be a good hour at least out of my day. After I had already had 1.5 hours spent at the shop to complete the cancelation procedure. And another 30 minutes on the phone with the agent. The agent then said she would send the store an email to the store in order to get the paperwork completed and the store would call me by Tuesday afternoon at the latest. She promised that they would. Obviously they did not. Summary: 1. Contract was canceled by me in time as per MTN requirements 2. MTN unilaterally canceled the cancelation without notifying me 3. A debit order went off my account without my permission 4. MTN wanted me to go waste time fixing their error 5. MTN did not keep their promises to me. Call me and sort this out.
0 replies
16 months ago
FNB Connect not assisting
I have a problem with my FNB Connect sim. I cannot connect to Vodacom numbers. I have had this matter escalated numerous times. With no luck. The only way I get response from FNB Connect is if I use Hello Peter as a please call me service. Surely FNB, as South Africa's largest bank, can put enough pressure on Vodacom to sort out my sim card? Please call me and give me feedback. I have been waiting 27 business days now.
56 replies
17 months ago
FNB Connect sim error: Haven't been able to phone certain networks for 23 business days and counting
I am an FNB connect Client. I have been one for 6 years now. On the 4th of November I found I was no longer able to make calls to certain networks. Such as Vodacom. I contacted FNB and started a process to try and sort out the issue. This matter has been escalated numerous times. I have done sim swaps and everything else I was asked to do by FNB in order to reuse the phone. To no avail. This situation has been ongoing for 23 working days now. I have been very patient so far. I really have. But this has cost me money, I am not able to phone my loved ones because they are on Vodacom network, I have not been able to phone clients. I missed reaching my sales target because of that. I have only been able to use about 100min out of my allocation of 800 min. And have had to use a Vodacom number to phone out. This is confusing to my clients and expensive for me. I have been trying to contact FNB's escalation team in order to get verbal feedback to no effect. I just get an email every now and then saying that they are investigating the matter. I am not going to shout at anyone. I just want answers and I need to know where I stand and what steps are being taken to remedy my situation. Please...May someone phone me? With answers to the following: - What steps has Vodacom taken so far? - What are the next steps that Vodacom is going to take? - When can I reasonably expect Vodacom to rectify the situation? Considering it has been 23 business days already. - What pressure can FNB reasonably exert upon Vodacom to help me? - What is going to happen with my minutes and my monthly premium that I paid for the minutes I can't use due to no fault of my own? - May someone type in my FNB Connect number into true caller in order to see what True Caller says re the name on my number? They don't have to dial me just check the number. I believe these are reasonable requests. I anxiously await a call.
56 replies
17 months ago
FNB Connect client service is not a priority.
I have not been able to make calls to all networks using my FNB connect sim card since Monday last week. I reported the error on that very same Monday. Today 9 working days later I am still faced with the same problem. In effect FNB has done nothing effectual to assist. I last heard from FNB on Tuesday. Where the solution they offered did not work. It is obvious that one individual's network problem is not FNB's priority. How can we help you, only counts in certain cases. All my correspondence is voice logged and the details are enclosed in the reference number.
71 replies
17 months ago
FNB Connect problems, can't make calls.
I am a FNB Connect customer. I have not been able to make calls since Monday, 4 Nov. I have reported the issue numerous times. Client services has escalated my case 3 times. With 3 different reference numbers. I have waited days for feedback and for technicians to call me. I have had my sim card replaced, I have just had no joy. I spent 1. something hours at the bank today getting my sim card replaced and have a sim swap done. That was at 11:40 It is now 15:35 and I still can not make calls. I have lost an entire week's worth of productivity due to this matter. I need my cellphone service restored. I have been very patient. Voice logs will show that. I have spoken reasonably and with respect when dealing with the connect staff. But I am now starting to lose it. I want HELP! PLEASE! I can't afford to lose any more productivity.
71 replies
18 months ago
Vodacom Hellopeter team don't keep their promises.
Earlier this month I asked to cancel a contract early. I received the quote and tried to pay online but my account number was refused. I had issues with payment and the Vodacom email address not working etc. After spending hours on the phone and the bank not accepting my reference no given by Early Cancellations I eventually, as a last resort, wrote a review on Hello Peter. Someone from Vodacom called me and spoke with me about all the issues I experienced and said I must just reply to their email with my POP and quote, etc and they would take care of EVERYTHING. Today I called Vodacom just to make sure everything was in order and, lo and behold, the Vodacom team that said they would take care of my cancellation did absolutely nothing. What is the point of making promises you do not intend to keep?
53 replies
19 months ago
VODACOM Cancellation Dept inadequate service
I requested a settlement letter on one of my contracts. I received the quote, valid for 0 days. It says use your account number as reference when making payment. I tried and it was not accepted. I tried emailing Vodacom using the email address on the settlement letter. It turns out the email address is incorrect. I called in and asked for assistance to settle the amount. Firstly, the person did not know what public recipient to use. Secondly, the reference no he gave me did not work, then he said to use my ID no and that did not work. He then said I must go and sit in a Vodacom Shop for heaven knows how long and do the cancellation there. Surely Vodacom can assist clients who want to use modern platforms to pay their accounts? I then asked the person to escalate the matter. He said he did and that I might get feedback in the next 2 - 3 days. I asked for a reference number and he was not able to supply me with one. He said I can phone back in 2 - 3 days if I have not heard from Vodacom. I already spent 27 minutes on the phone with him. This is absolutely poor service. I have done everything I can to get this account sorted and I got no joy from VODACOM. What more must I do?
53 replies
35 months ago
FNB gave me incorrect/incomplete advice
FNB suggested I set up auto payment on my credit card. FNB neglected to tell me what the cost implications would be and I was incorrectly advised. I have sent FNB 3 emails in the past 3 days asking them to tend to the matter and I keep getting no response from them. I have rejected the auto payment on my app and yet I still get emails stating the opposite to what I want. FNB incorrectly advised me and now I am sitting with an unresponsive bank that does not want to rectify the matter I am not happy.
53 replies
36 months ago
VERY, VERY poor service, promises not kept and Vodacom unresponsive
Good morning, I recently wrote a review about my Fibre beingo so slow. 0.67 mbs instead of 20mbs. You told me to take a screenshot after I did the speed test. I did what you asked re the screenshot and the internet speed, ping etc. I sent it to the email address you gave me and I rep**** to you privately saying I have had no response from ANY Vodacom technician or even yourselves. I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube. To summarize: - I constantly get less than 4 mbs download, Much of the time it is less than 1mbs. I very seldom get 20mbs. - I did what you asked re the screenshot of the speedtest and sent it to the email address you told me to send it to. - I don't get the line speed You are contractually obliged to give me, - You do not answer your emails, you don't send technicians out. In fact you ignore me totally. I tried to revert privately on my previous complaint but you did not answer. It has been more than 20 hours that I have been waiting for a response from you. I am now considering reading the fine print on our contract with you and seeing if it is possible to cancel the contract and get someone more reliable. Seeing as you do not value us as customers.
159 replies
37 months ago
Vodacom poor fibre service
I recently moved to Nelspruit and ordered Vodacom Fibre due to the Estate being Vodacom fibre ready. I got the installation done on Saturday. When I did the speed test it was 20mps. Today the internet is slow and I tested it and the last reading was 0.75 mbs. I phoned in to ask them to reset the line or do something to fix it. The answer: we will "escalate" the matter and I should have a resolution in 24-72 hours time. I work from home and I would like to know how come I pay for such expensive fibre and I don't get the speed I paid for or the service I need when the fibre is down? Vodacom Please assist
212 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
1 (4.3478260869565215%)
3 Star
1 (4.3478260869565215%)
2 Star
0 (0%)
1 Star
19 (82.6086956521739%)