DB
Diane B
Active since Oct 2010
21
Reviews
0
Industries
Reviews
21 reviews6 months ago
Always a great experience
We have yet to have a bad experience at a Hennies, our last experience was two weeks ago, our waitress was Pixie, she was efficient and helpful, the Ribs were great, and my husbands steak was great, but again the chippies were the best. Always a please to eat at Hennies.
0 replies
15 months ago
HTH - No accountability or customer service
We bought HTH monthly float a week before Christmas, it emptied in a week; we got another one, that too emptied in a week and turn our pool green. We had the water tested at the pool shop who sold us two bags of chemicals to treat the water. They told us to put the new floater in after 24 hour, which we did. As we put the floater into the pool it made an explosion noise - it had not exploded but imploded, like something sucked the air out of it - note that the third float was a more expensive one. Feedback from HTH - the pool has too much stabilizer (like we could not guess that from the green colour of the pool) and the 3rd floater did not explode. 1) No remedial action for our green pool from the first two floaters and 2) The rude rep took the 3rd floater and we have not been reimbursed - it is still full of product. I am appalled at rudeness, lack of customer centric attitude of HTH and specifically the rep we are dealing with. She is argumentative and we get the distinct impression of a total lack of accountability on the part of HTH. We will never again use an HTH product, I would rather empty the pool and turn it in to a cactus garden.
0 replies
17 months ago
100% do not recommend at all, ever
Avoid this medical aid at all costs. 1) The agent does not give you all the facts upfront when selling you your policy. You need to reallly read that policy document with a fine tooth comb and make sure you fully understand all the things they do not cover. ie If you go to emergency you must be triaged as orange or red to get the emergency benefit, else you pay out of your doctors etc rates which will never even cover half of the fees, so you will be paying the bulk of that bill. You are not covered for a year of claims, just up to the amount on your policy which considering we claim for chronic meds every month, will never be enough - did the agent mention this, no not at all - just assured us that after the one month waiting period we would be covered for our chronic meds scripts. Their app - you can only load one claim at a time, so if you go to a doctor and get a script, you cannot load both claims the same day unless by some miracle you get the invoice uploaded, and it is approved. You take a photo of your invoice and uploaded it and your claim is denied because they cannot read the photo but they do not have upload functionality so you can upload the document, nope you have to then email the document which means more time that your claim is not loaded, whilst you cannot load your claim for your life saving meds, so good luck living whilst they approve your claim. It takes so long to get a claim on that I paid cash and tried to claim the money back as a refund but that was refused because the claim was finally loaded and now they say it was paid via the claim, which it was not, why would I pay cash for a claim I could have claimed on the card? And to top it all their IVR is down, their whatsapp platform is as close as useless so all in all more trouble than it is worth
355 replies
35 months ago
Snatcher has upped their game
I have been impressed with my last two deliveries, Snatcher has definitely upped their service and delivery game. I got all of my items, within if not earlier than expected. One or two of the items were not quite what I expected but not that bad either
0 replies
39 months ago
Best Customer Service
I constantly find that the staff at the Crazy Store go above and beyond when it comes to customer service, and this is just about any Crazy Store I go into. If an item is out of stock they will (without asking) locate it at a store close by. When I left my phone behind by accident it was still there in the safe keeping of the staff. If I cannot find something I know they have, they find it in seconds, or advise me of a better product. It is very much how the old Woolworths staff used to be. Totally focussed on customer service and experience. Pick'n Pay, Checkers, Clicks and yes, even Woolworths can learn from the Crazy Store.
396 replies
39 months ago
Not as good as they used to be
My last two orders besides taking longer than the indicated time to be delivered, arrived without some of the items. When this first happened Snatcher contacted me to let me know there were items out of stock, offered me a refund or voucher, I opted for a voucher and got it within a couple of days. The last order I had to contact Snatcher to let them know items were missing, it took at least a week for them to respond to that, they again offered a voucher or refund, I chose the refund, that was at the beginning of Jan 2023, again it took over 3 days for them to respond, they said I had to send my bank details , proof of bank details which I did, the same day, three days later I got a mail saying it would take 7 days to effect the refund, it is now almost 10 days since I received that email, and I have had no communication or refund. They were very quick to take my money for items which they did not have in stock, never advised me of the shortfall but are beyond slow to return my money.
264 replies
41 months ago
Still GOod
I have had faster delivery in the past and the communication channel was lacking, I was only told after the delivery that some of my items were not available. But I am loving the ones that were delivered and I would definitely order again
0 replies
42 months ago
Thieves
All Life did not insure us for the amount we wanted, so we declined, but they have still taken two monthly installments off our account. If we phone them back on the number they called us, the number is always busy. We would like our money back
133 replies
44 months ago
Always a pleasure
As always dealing with Snatcher is a pleasure, you always know where your product is in the process and when it will be delivered. The delivery guys are also really great and friendly.
0 replies
44 months ago
Snatcher - Great On Line Shopping
I love shopping on Snatcher, I always find something I did not know I needed. The online ordering process is a great user experience, and the turn around delivery times are also good. They manage expectations and you are notified at each stage of the delivery process.
0 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
1 (4.761904761904762%)
3 Star
1 (4.761904761904762%)
2 Star
3 (14.285714285714286%)
1 Star
11 (52.38095238095238%)