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levencia D
Active since Dec 2011
4
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4 reviews41 months ago
TAX Assistance with SARS
I give Pienaar & Bester a 5 star review, Kluge was the gentlemen that helped me with so much kindness and compassion for my situation as well as the patience he had with me. Regular follow ups and keeping me up to date with the process. I can truly recommend their services.
132 replies
57 months ago
Fnb is useless
It is with great disappointment that one have to struggle so much just to get service and especially in your language of preference. On the 19th of July we submitted a Funeral Claim that was completed by Upington Fnb branch. The consultants completed the form and made a mistake with with the banking details. On the 20th they called and I could not answer. Called back the morning of the 21st and the consultant could not help my mother in Afrikaans and neither could she transfer my call to someone that could help in Afrikaans. Banking details were submitted again and not once did she inform that it has to be in my mother's name. No follow up call or sms or any form of communication to inform us that there is a delay with the policy paying out. Today I called again to follow-up and again we were told that banking details is outstanding. To top it off we are given a time line of 7 to 14 working days. How the hell is that acceptable? How does funeral claims take so long? How does a consultant not know how long it will take for accessors to work with a claim. They can't confirm if all documentation and information required is received but yet they expect you to confirm terms and conditions. The service we get is horrifying and the fact that customers can't be helped in their language of preference is absolutely ****. Fnb staff is working from home we know this, question is are they really working? We get treated like crazy and made to feel like we as customers that pays tirelessly on policies and bank fees do no matter. Fnb should change their slogan from how can we help you to how can we ***** you! You can be ashamed of the service you offer. Having us wait for 7 to 14 working days.....mxm
53 replies
131 months ago
Helpfull and friendly
I would just like to thank Mandelee for the great service she gave telephonically, very efficient, helpful and friendly. It's such a joy to speak to someone and that's kind.<br> <br> Excellent Work Mandelee, I wish there were more client care consultants like you.
75 replies
134 months ago
Abuse
I am deeply disappointed and will never ever visit this resort again. The level of racism here is unacceptable. On the 3rd of April my 15 year old nephew got smacked through his face and scratched open by an white adult man This is child abuse and yet this was entertained. When a child is wrong u contact his/her parents you don't attack a child. He was chased by security as if he murdered or stolen something back to our camp site. All the security could tell us was that he saw this man smacking my nephew. The supervisor, told us my nephew sore this man. When we asked security to bring this male to us so we can hear what happened and why he acted, security walked away and there was no one to be seen, while we had to nurse a bleeding arm and a broken child. I honestly feel that this was an act of racism and child abuse. Any teenager is naughty and can do wrong things, that gives no adult person that is not even related to that child the right to attack. I feel when security witnessed this man smacking, they should have done something about it, instead they justified this whatever they accused my nephew of!!!!
76 replies
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