MW
Maxwell W
Active since Dec 2011
34
Reviews
0
Industries
Reviews
34 reviews29 months ago
Poor workmanship and disrespecting customer appointments
Contacted Andrew from Mend A Bath in Johannesburg concerning a 10cm crack issue on my jacuzzi. Unfortunately, he encountered difficulties in adhering to the initially scheduled appointment, causing significant delays. Notably, he did not make the effort to communicate his inability to make the initial appointment. Upon eventual arrival, he proceeded to fix and respray the crack. However, disappointingly, the crack reappeared just two days later. It became evident that Andrew lacked proper communication etiquette and showed a disregard for customer appointments. Despite my attempts to address the issue, a refund was requested, and to date, it has not been received, leaving the crack unresolved.
0 replies
34 months ago
Finding excuses to deny claims and delay reimbur*****ts
I recently had the displeasure of dealing with Bonitas Medical, and I must say that their service has been nothing short of a waste of time, money, and patience. As a long-term customer who has faithfully paid my premiums, I expected far better treatment than what I received. My ordeal began when I went for a 2nd follow-up appointment with the same specialist who performed my surgery. To my dismay, I was informed that I had to pay a hefty sum of R1500 in cash upfront. It was an unexpected and significant financial burden, especially considering the fact that I have faithfully been paying my premiums to Bonitas for years. Believing that this was an oversight or mistake, I promptly contacted Bonitas to inquire about reimbur*****t for the expenses I incurred. However, their response was nothing short of infuriating. They informed me that in order to process my claim, I needed to obtain a referral letter from my general practitioner (GP). This requirement caught me completely off guard and left me feeling utterly frustrated. What makes this situation even more exasperating is that I have been seeing the same specialist for the past eight years. Throughout all these years, Bonitas had never indicated the need for a referral letter from my GP. Suddenly, without any prior notification, they impose this unnecessary and inconvenient hurdle, causing undue stress and inconvenience for a loyal customer. The lack of consistency and communication from Bonitas is not only unprofessional but also reflects a complete disregard for their customers' needs and well-being. It is utterly unacceptable that they expect their clients to jump through unnecessary hoops, such as obtaining referral letters, when they have an established history with a specialist. Bonitas' insistence on the referral letter is not only illogical but also showcases their inefficiency and poor customer service. If they had properly informed me about this requirement beforehand, I would have been able to obtain the referral letter without delay and avoid wasting my time and energy on this matter. It is evident that Bonitas Medical is more interested in finding excuses to deny claims and delay reimbur*****ts rather than providing genuine assistance and support to their policyholders. This kind of bureaucratic red tape and lack of empathy are indicative of a company that prioritizes profit over the well-being of its customers. In conclusion, my experience with Bonitas Medical has been nothing short of a frustrating and disheartening ordeal. Their insistence on a referral letter from my GP, despite having a longstanding relationship with a specialist, is both illogical and burdensome. Their lack of communication, consistency, and consideration for their customers' needs makes them an unreliable and wasteful choice for medical insurance. I strongly advise potential customers to explore alternative options that prioritize their well-being and provide more transparent and efficient service.
106 replies
37 months ago
Unprofessional service
I called OUTsurance to include my solar panels value to my existing building insurance and then got a surprise with a barrage of irrelevant questions about how much I owed on my bond, how much is the municipal rates and taxes, what I think is my replacement value, etc. This was done on my initiation of my policy. Its got sweet nothing to do with you about how much I owe the bank and my rates and taxes value. This was supposed to be a 5 MINUTE CALL updating my policy schedule. This is a HUGE disappointment.
159 replies
38 months ago
Awesome service
I just wanted to take a moment to express my gratitude to ABSA Idirect Insurance and Dean from the assessor company for handling my recent claim for the generator so efficiently and professionally. Your attention to detail, prompt responses, and proactive approach to resolving the issue were truly exceptional. It's reassuring to know that I can count on such outstanding service from your team in times of need. Thank you for going above and beyond to make the process as smooth as possible.
56 replies
58 months ago
Affordable Premium Services
Insured with them for over 20 years now and yes they are good in what they do. Dont compare with other insurance companies...you may pay a little cheaper just like at Checkers/PnP but you will not get a Woolworths premium services.
53 replies
63 months ago
Superb customers services
Pleasantly surprised to find a real diamond by the name of Mbalizethu at ABSA Idirect. She is one of a kind and deserves all the accolades for superb customer services. I sincerely hope that ABSA management take note that she can teach the entire ABSA a thing or two about what real customer experience should be. Thank You again Mbalizethu for the confidence you have instilled in me with regards to your company.
56 replies
64 months ago
The MOST HORRIBLE BANK EVER
My internet banking services were rudely disrupted this morning by some poorly trained IT and call-centre "professionals" who thought that un-linking my accounts was a f@cking joke. Honestly, those responsible in ABSA IT have no idea on how to error trap faults in their systems BUT NO its better to inconvenience the customer. I waited 40 minutes before someone answered from online banking call centre. Eventually came through and the lady who assisted promised me her supervisor would call back...and yes, no one called back. THEY TOLD ME THAT THEY CANNOT HELP ME AND I MUST GOTO THE BRANCH!!! I explained to the call centre lady that I was exposed to Covid-19 and was in self-quarantine for a week now and started to develop a fever. Against my wishes and on their advise I had to leave home and go to the nearest branch to sort this out. I am now in the process of cleaning up my absa accounts and yes, I am f@king-off from this horrible horrible bank. My life is now more stressful thanks to these people at absa call centre and their IT department who totally f@cked my entire day by exposing me further to possible Covid-19 infections and possibly my death sentence as I am person with a medical condition.
112 replies
75 months ago
Refusing to refund me!!!!!!
Outsurance is owing me a refund and is dragging its feet to pay me back my monies. I have been calling now almost a month for this monies to be paid out and excuses such as the manager who must sign is not available to we will call you back. Been with them over 17 years and has slowly started moving my policies to other insurance companies
112 replies
76 months ago
Arrogance and Poor
After 17 years with Outsurance, I am being met with arrogance from their so called retention department and poor service from their call centre. Insured my building with them since last year August( I was dual insured btw and there was zero claims) and now premium went up by almost 10%...not even 6 month with them with my building and then they up their premium. Well, I have news for outsurance...I got a much more favorable premium from one of your competitors. Their trick is to hook you up with some cheap premium only to recover it later and when you indicate you leaving they give you the "sad story"about some outbonus. Seriously please wake up Outsurance..this is 2020!
61 replies
77 months ago
very long delays on delivering a fan
Bought a simple fan from takealot.com on 2 December 2019. Still waiting after 2 weeks. Could have bought it cheaper at shop but now have learned my lesson from online ordering...especially from takealot...Sorry you wont see my money again..ordered in past and they took an average of 5 days. This is the longest i ever wait. Amazon delivered within 5 days...
0 replies
Review Distribution
5 Star
8 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (20.58823529411765%)
1 Star
19 (55.88235294117647%)