MW
mark W
Active since Jan 2012
8
Reviews
0
Industries
Reviews
8 reviews38 months ago
Solar Power Best Installation Company
I decided to take the plunge in April 2022 to install a solar system with battery backs, from Sensible Solar. This is by far best financial decision and investment I have ever made. Not long after installing my system, the rolling blackouts worsened. The impact on my family and on our lifestyle has been reduced by 95% as a result of the system. We only know it is load shedding when our aircons stop working. The peace of mind this system gives me and my family is invaluable. Our security systems (alarm, gate and electric fence + external lighting) remain on, which ensures my families safety during blackouts and power failures, the latter exacerbating our load shedding woes in our area. The installation is world class. Professionally done, and very neat. An excellent feature, is my ability to track and view my systems performance from my phone via the app. I can track and monitor usage, solar generation etc. So I am in total control of my system. I can even switch my generator on remotely via the app. The equipment they used (Victron) is 1st class, and has worked flawlessly since installation. Prior to load shedding I was saving circa 90% on my electricity needs. This has now dropped to 59%, due to us adding our bedroom aircon to our battery back-up, and now the evening load shedding events require the grid to top up the battery. Lastly the after sales service and support has been amazing, If I have any questions or if there are issues, I can Whatsa=App them, and the response is swift and on point. I can highly recommend Sensible Solar - I gave them 5 stars, but I truly believe they deserve 10!!
53 replies
48 months ago
BEWARE THE WEBUYCARS - they are no better than a corner shop car sales
I attempted to assist my daughter to buy a car from WeBuyCars Germiston. We found a car on their website that "seemed to good to be true" and it was. I was requested to pay a R5000 holding deposit, which I did on the Friday. I was asked to sign and accept the condition of the car on the Dekra report (note I am in Ballito and the car is in Germiston). I decided to send a friend to look at the vehicle in person before we concluded the purchase, which proved to be my saving grace. There were numerous obvious damages to the car (like a broken off drivers mirror that had been glued back), damages to the interior upholstery, significant damages to body panels amongst others, which were NOT included in the Dekra report. The inspector could not have missed these, and it makes me question if Dekra is working independently from WeBuyCars. Needless to say I declined to proceed with the transaction and requested a refund. The salesman Kobus Rebb then simply reponded "request a refund online". I checked the website and was unable to find how to do it. I then emailed him back. He then said I am not due a refund as I had purchased the vehicle on an auction, which was untrue. I then stated I had kept a copy of the advert, and it was not an auction sale. He then responded that he was wrong, and that he would "delink" the car from my profile, so that I could do a refund on their site. But there is still a vehicle from 2019 linked to my name, even though I only created a profile in May 2022. How is this possible? Now a week has passed, and I am yet to get a refund from WeBuyCars. It makes me question their professionalism, and wonder how many other customers they "purposely" delay refunding. The interest they must make off this, given the volume of cars they trade in daily/monthly. Promises have been made to refund me my money, but no time frame has been given. Be careful buying from them 1) See the car yourself, 2) Dont trust the Dekra report as it is clearly not worth the paper it is written on, 3) Only pay over money if you are sure that you are going to actually buy the car (as WeBuyCars is very slow to return your money). I will be writing to WeBuyCars Head Office, failing which, I will lodge a case with the Ombudsman for the Motor Industry of SA. Customer service at WeBuyCars sucks!!
268 replies
53 months ago
SHOCKING SERVICE! ZERO FEEDBACK!! HISTORY OF NON-PAYMENT
Wife had A fender bender on 12 Nov (not her fault). Lodged a claim with Momentum (painless). BUT THATS WHEN MY PAIN STARTED! No feedback or response from them. I have to call them every time and their response for weeks now has been, due to me being new client to them, they need to check our claims history. Even though all my previous claims were disclosed to them. It appears that an incident that happened days before moving to them (claim with a previous insurer on 27th Sept) which I informed Momentum of via email upon my return from Zambia (on 6th Oct), was not updated on the system by their staff, and hence the delays have been as a result of this. This is an internal Momentum issue that now prejudices my claim and insurance cover? For weeks this matter has gone from pillar to post, and one excuse or another. They by implication are calling me unethical and a liar - which irks me no end. This is their error, but refuse to acknowledge this, even after I have proven it. However today the new excuse has arisen. Now they state, given that I appointed a broker (on the 7th Oct after I informed them of the claim) that it was the brokers responsibility to inform Momentum of the missing claim. Wrong!! They should have updated their system - the broker cant be blamed. Now they are going to have an internal meeting, and decide "IF" they are going to pay a claim. Can you believe the gaul! They take my money every month, yet I do not get what I paid for? Every day it is a different excuse, and a further delay. The internal bureaucracy astounds me. No one can make a decision either way, even when the proof is overwhelmingly convincing!! Here is the joke, I spend in excess of R20k a month on medical aid, short term insurance, and life insurance. I also see that I am not alone - there are thousands of similar complaints about the lack of communication. I am ever so sorry I converted to Momentum from my previous insurer. Momentum YOU GUYS SUCK! I will be voting with my feet!! I SEE THAT YOU HAVE A LONG HISTORY OF NON-PAYMENT!! Social media and the media are full of such stories!! Note: I will also be lodging a complaint with the short term ombudsman.
53 replies
60 months ago
Samsung repair agents in Durban are useless
I took my Samsung washing machine in as it was not draining. I was told to pay R300 for a quote and that the quote would take 3 days to complete. Needless to say, after several follow ups, it took them 3 weeks to provide a quote. They then had a shopping list of items that needed to be replaced, many not pertaining to the drainage issue. They now require a 50% deposit to continue, which I am reluctant to pay, given the poor service to date. I wonder if Samsung is aware of their poor service, and how they are tarnishing their brand
0 replies
62 months ago
USELESS - IMPOSSIBLE TO GET A REFUND
Paid for a licence over a month ago. Struggling to get our money back after not getting our licence disc. DONT USE THESE PEOPLE - THEY ARE USELESS!!
53 replies
72 months ago
Poor customer service and unethical business practice
Purchase tar rejuvinating paint from the owner of this business. I needed to rejuvinate 540m2. His guide is 60m2 per 20lt bucket. Hence I would require 9 buckets to cover the area. I applied the product as per his instructions, and landed up having 4 (80lt spare). I requested that he take back the excess as it is not needed, and he refused, stating that the product is made to order. At no time before purchasing the product was I made aware of such condition. The consumer protection act states that the consumer must be made aware of all such conditions before the purchase, so that the consumer can make an informed decision on their purchase. When I enquired why is the coverage so different to the guide he provided, he stated that on surfaces (if they are smooth) can get up to 80m2 per bucket. But he then stated that I have not applied the product as per his instructions (which I deny as I followed them to the letter). I requested several times that he substantiate his comments, which to date he has refused to do. I strongly believe that this gent purposely understates the coverage of his product so inflate the volumes of product purchased. This is an unethical business practice and in contravention of the CPA. His refusal to take back the excess product is also not warranted, and the excuses he provided are "it is a sold product" and "I make to order" are not valid, as these were only communicated to me when I wanted to return the excess. He has also not decided to take to Facebook to tarnish my reputation, and is threatening me with defamation etc. It is sad when a businessman cannot handle the truth and cannot admit that he is in the wrong.
0 replies
86 months ago
Top class service
I recently had an armed breakin at my home. The next morning I wanted to get trellidoor gates for all the doors, but found that 2 doors were larger than standard @ 3m. I called Xpanda in Pinetown, but they had no stock and the lead time was 10 - 14 days. When I explained my predicament to the lady there (Patience) she said she would see what she could do. Low and behold she called me 90 minutes later to tell me to fetch the 2 gates, as she had them made for me. Now thats what I call good customer service, and empathy to my cause.
0 replies
86 months ago
Excellent Service!!
Just wanted to thank KTM Durban for the deal the did for me on a new motorcycle post an incident where I wrote off my old motorcycle. KTM Durban bent over backwards to facilitate a deal, where they significantly limited the out of pocket loss I would have incurred as a result of the claim etc. Love my new beast and thank you KTM!!
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)