Active since Jan 2012
Dear Vodacom.<br> Your service leaves much to be desired. <br> My phone is not responding - won't unlock, answer calls, nothing. I am exactly a month and one week away from my upgrade. <br> Your policies have rejected me an early upgrade because my average spend on the contract is NOT equal to or greater than R1, 200 per month. <br> Your call centre agents are useless. They regurgitate the same information littered on your FAQ's. <br> The various other \help"platforms - chats"
I've been making repayments on a Nedbank credit card via Hammond Pole. The account is almost settled and I have requested a statement to see for myself how much I owe, as there are payments I have made that are not accounted for. The agent who is dealing with my account is very vague about when I can see my latest statement, saying it will be sent once another payment is made. I've asked several questions about my account, none which have been answered or investigated. I've told this agent that I simply want to see my latest history as by my calculations, my account should be paid up, and that if my calculations are wrong, then explain how and let me see it, because my banks payment history reflects that it should be paid up. I have no issues with paying whatever is left, once I can see the numbers for myself. <br> Sadly, I am experiencing a classic case of creditors hunting you down when you owe them, but ducking when you need clarity.
Our landlord barred entry to our flat due to an overdue payment. While we had communicated that we would be catching up through March, and had fallen behind as a result of a loss of income, they did not care or understand. According to the Unfair Practices Regulations: \A landlord must not lock-out or cause a tenant to be locked out without an order of court