Active since Jan 2012
Horrible experience. Ordered a gift for my boss and it arrived late on a Friday evening, way after the "cut off time". I had been in contact all day asking about when the delivery could be expected as it was meant to be a surprise, only to be told that I could not be helped until after 5pm. Long story short, my boss only got her gift this Monday morning days after her special day. Its better to just go and buy the things yourself honestly.
Very disappointing. Paid him over R200k and the system does not work properly. We have been trying for over a month to get into contact with him via cellphone and email but to no avail.
Lantis Bain-Scorgie was employed by me on 17 January 2019 to renovate sections of my house which was supposed to take two months. Progress was painfully slow and I left for overseas at the end of March 2019. While I was away colleagues of mine were available to be at my house if need be. On my return the 9th of June Mr Lantis undertook to complete the work unfinished, and we battled on. Mr Lantis having begged for the major portion of the final payment has now absconded. Goods paid for have not been delivered and work agreed upon has not been completed. For the past two weeks we have been unable to contact him, though my colleagues and I have tried telephonically and on WhatsApp ad nausea, which is our usual way of corresponding with him. I would advise people to avoid dealing with him unless you would like a painfully slow experience with a terrible ending. We are consulting our attorneys to formulate our claim for unfinished work.
We have been trying to get assistance from Webafrica since Wednesday. Technical support never answers their calls and tickets logged also don't seem to be answered. Besides the no internet service we have been receiving, we have also not received any customer service.
On the 5th of Jan we reported our internet line flapping we received the reference number 346CRK050116.<br> A technician was dispatched on 06/01/2016 and arrived at about 10AM. after doing all the usual tests he told us that the problem lies at the exchange and that he will go there to sort it out and return that afternoon to test again.<br> Needless to say no one returned or called. <br> On 07/01/2016 at 11AM we phoned Telkom call centre for an update, the technician has not logged any report on the system yet(this is 24hrs later) we proceded to log an escalation with reference 804583 and was told a technician will contact us the same day. Again no call received.<br> On 08/01/2016 at 10AM we contacted telkom yet again for a progress update and was told that the fault is in hand with the technician and he will contact us. At 16:20 we phoned yet again as we had no connection. same promises.<br> Today 11/01/2016 after being on hold for 1hr25mins we were told that the fault is in hand with the technician who can only tend to the fault on the 14th of January?! This being an escalated fault can only be attended to 9 days after the call was logged and after a technician was already here.<br> This is CRAZY
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