DM
Duduzile M
Active since Feb 2012
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Sales Agent Taking Money With No Service
Very disappointed with my experience. I paid a Vuma agent Mohau cellphone number 077 394 1138 for a service that has still not been delivered. Since making the payment, there has been no progress or feedback on my installation. What makes the situation worse is the lack of communication. Every time I try to follow up, the calls are either ignored or the person hangs up on me. There has been no effort to resolve the issue or even explain what is happening. This has been extremely frustrating and unprofessional. I expected better customer service and accountability. I would strongly advise others to be cautious and ensure everything is properly confirmed before making any payments.
56 replies
4 months ago
Extremely bad service Claim Number: 423246066
It is extremely disappointing to have paid insurance premiums for close to five years, only for this to be my second claim and to experience this level of service. The plumbers dispatched advised that the repair would take approximately 10 minutes, requiring a part costing less than R200, yet I am expected to pay an excess of R2,500. It is difficult to understand why the insurance cannot cover the labour while I cover the part, as other insurers offer emergency assistance or partial cover in situations such as this. Given the minimal work required, one would reasonably expect the repair to be covered in full. Insurance is meant to provide support when needed, not place an undue financial burden on loyal customers. While it is understandable that larger claims may involve higher costs, this is not such a case. I have also been waiting for a response without any meaningful progress. For an insurer that prides itself on customer satisfaction, this experience falls short of providing the dignity and service customers expect. I’m still without water because of how this whole claim is handled.
109 replies
26 months ago
Bad Customer Costing me money
I called Flysafair around 13.30 today, enquiring on flight amendments. I wanted to change my flight to a new flight date , the new flights tariff was at a lower price but I wasn’t getting a refund. I am happy to pay the R300 admin fee as stipulated in the policy but I would have also appreciated a voucher on my new flight price reduction. In their policy it clearly states that if the new tariff is higher you pay the difference but there’s no mention of if the tariff is lower. Leaving the guessing game to the customer. The airline is making money from customers by charging them an admin fee and also scoring on when the tariff of the new flight is lower, nothing comes back to the customer - meaning the business benefits more than the customer and the business is “King” in this scenario. In an economy where businesses are putting customers at the forefront, making sure they give back where possible, I’m questioning if this is right what Flysafair is doing. I’m sure if customers were to be asked about flight amendments on lower tariffs they would see the unfairness of this business model. The sales consultant I spoke with understood where I was coming from but informed me that is how she was traiend. I requested to speak to the manager/supervisor and she advised that the line was busy she will give the manager/ supervisor my contacts of which I gave her my cell phone number to give me a call. I could have made so many decisions at that time while waiting for the call. The flight has since gone up initially when I was enquiring to when I checked now. The bad customer service firstly of not being called back is shocking! The time wasted means a lot of monetary decisions I could have made. So the call not coming through actually has now costed me. I would like feedback on how they will address my concern and what transpired.
0 replies
32 months ago
The service was very...
The service was very good , and super efficient!
132 replies
34 months ago
Heels not made for walking and Mr Price refused to take them back.
I bought heels from MR Price, because they are relevant and on trend only to discover that the heels are truly uncomfortable. I trried to take them back to the stores but because I have had them for longer than 60 days without taking them back they refused. We do buy shoes and can wear them after 3 months, but for them to sell shoes that are so uncomfortable and refuse a paying customer a return is truly disappointing. I would like a refund for all these shoes, they are not worn couldn't even step out of my house with them.
53 replies
43 months ago
Ntasko Chauke gave an excellent service, the plumbers got here on time
Ntasko Chauke gave an excellent service, the plumbers got here on time. He followed up and overall great service.
266 replies
60 months ago
Unprofessional and bad customer service by Steve Madden
I bought 2 pairs of sneakers online with Steve Madden on the 23rd of April and was given an order number and tracking number with Dawn Wing with expected delivery of 4 May. I tracked the parcel and delivery kept on changing. Yesterday got sms that parcel will be delivered. In the afternoon got sms that the address had an error, call dawn wing who advised it could be system error the waybill number I gave them is still out on delivery. Dawn Wing yesterday then delivered 1 pair of sneakers from the 2 that I ordered, and I tried calling Steve Madden with no success as the call doesn't get answered after it gets transferred. I left a message with the lady at reception that they should call me urgently. Dont understand how i ordered 2 sneakers and only received one. I then received a call from Ntombi - Steve Madden Online yesterday, +27 (10) 900 1375 at 16:10 who advised that she tried calling me, but never got any missed call from them. She said there was a confusion with my orders, the other pair of shoes will be delivered in the morning of 7 May 2021. I asked for the tracking number to be given to me over the phone and also to be emailed to me because she told me that she's been tracking it from her side, but she couldn't at that point and said she will email it. Received an email this morning around 8am from Ntombi with Waybill nr 1331065676, I tried tracking it with Dawn Wing who delivered the other sneaker but it didn't go through and doesn't exit as a waybill number there. This is what i received as info from the waybill number provided when I click on it, its a parcel with DHL in Sweden please see link below: https://www.dhl.com/en/express/tracking.html?AWB=1331065676&brand=DHL This is very unprofessional and bad customer service that Im receiving with no clarity and answers for order I paid for. This matter needs to be escalated, because at this point it looks like I'm being taken for a ride. Unhappy Customer
0 replies
64 months ago
Exceptional Service by Sibonelo Hlatshwayo
Today had the pleasure of being assisted Sibonelo Hlatshwayo, I was very stressed my car had a mechanical failure, couldn't drive it anyway because it could lead to engine damage. Sibonelo went above and beyond to make sure that my vehicle gets towed from my house even though I'm only covered for road side assistance. Thanks Sibonelo for putting a smile on my stressed face.
61 replies
64 months ago
disappointed woolworths online customer
I bought shoes online on the 24th of December, and the transaction went through. On the 28th I received an email from Siphenkosi Bhavuma that the shoes are no longer available and my money will be reversed back to my account automatically within 48 hours, 8 days later still waiting for the funds to be reversed. This is not good service at all, I'm greatly disappointed on how they could allow me to buy a shoe then later be told its not there and further wait for the funds to be paid back. I saw a similar shoe online different colour , it could have been replaced with it if the funds are taking so long to be reversed. Can some action be taken with regards to o745736196.
0 replies
66 months ago
Plush Supreme damaged stove
I used plush supreme metal and stainless steel on my stove, followed instructions and tested on a small area and wiped with a cloth. Then I applied on the whole stove which caused damaged - erosion on the hot plate. I'm unhappy with the product and the damage its caused, please assist
0 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
13 (65%)