CW
Clinton W
Active since Mar 2012
8
Reviews
0
Industries
Reviews
8 reviews91 months ago
RouterHosting deletes client data without consent
I signed up with Virtual Private Server in the cloud as a solution for one of my clients. The cloud service provider, RouterHosting, has deleted my our VPS along with its data without my consent. They keep claiming that I the customer requested the cancellation, but I did no such thing. Are you a business with business critical data hosted on a cloud solution? I have other solutions hosted with cloud service providers, like Linode.com, without the same problem. They dont just delete my servers, they never have they never will. I am appauled that a service provider can just delete my data and then expect me to be ok with it and try to brainwash me that I requested the cancellation. Do not sign up with RouterHosting if you value your data because they go rogue can just delete. You would think they might hold the clients data for at least a couple of weeks. Nope just delete. I have been subscribed and paying monthly for this service for around 8 months which makes this a paid for service and my history shows that we continue to use the product but they just delete it without my consent. If any business knows how important their data is, they will know that this is completely unacceptable. Also what the service provider doesnt understand, not only have we lost our clients crucial financial information, we have to also pay the software vendor to reinstall the setup on a windows server solution which costs us $300. They dont care about this. Prior to this the service itself, the actual hosting solution, worked very well, but to just delete a clients server and not wait for the client to reply, that to me is complete unacceptable.
0 replies
91 months ago
Private VPN poor customer service
<p>I found Private VPN advertised on several websites listed in the top 10. So my decision to sign up with them was due to the marketing. I paid by credit card immediately and signed up for a 15 month package with Private VPN. I have not received any email communications from them what so ever, I have requested help 3 times, waited 48 hours, tried to contact them through social media and I do not have any response. Is Private VPN a scam? I paid but I have no service and its 48 hours since I paid. Do not sign up with Private VPN.</p>
105 replies
101 months ago
Porting to a Vodacom is HELL
Hi world, So I am trying to port my number from CellC to Vodacom, and I am trying with the second SIM card now, where I have bought a brand new SIM card in store and RICA'ed it as required, followed the agents instructions as well as the instructions provided by vodacom to port, which is: Buy a new SIM card RICA the card Do not insert the card into a phone Using the existing SIM card which is to be ported, send an SMS to ********** 287 with the following content: PORTME insertsimcardnumberhere I had trouble with is, it was not porting so I called the porting department with Vodacom and was told by the agent sorry the number has been already activated. So I asked again what are the instructions to follow to port, exactly as the agent explained, exactly what I did, yet the agent said but the number has been activated, then continued to tell me that you buy SIM cards already RICA'ed and I am supposed to buy a SIM card that is not already RICA'ed. I am so confused! Vodacom, this is my second attempt to port to your network, I have done EVERYTHING correctly step by step and still I have no joy. DO YOU WANT MY BUSINESS. If so contact me and sort this out ASAP!
315 replies
102 months ago
Very poor communication and poor service
As a regular customer of Takealot.com and other online shopping services, we have recieved unacceptable service from Takealot.com. What was suprising is that Takealot.com has removed a contact number from their site, and the only means to get help is through their order system. We had an order due for 9 November, we are still waiting, and it has only now been dispatched to the courier company (16 November). When the 9th of November came and went and no sign of our order was in sight, as they had specified as the maximum date for delivery (which we waited a week for), then suddenly, after enquiring about our parcel, they updated the delivery due date to the 10th without any communication or feedback. We continued to wait and by the weekend we decided, on the 11th of November, to turn to social media to get some response, as by this time we had recieved no response from Takealot.com through the ordering system they provide. We received a response on social media, after contacting them, no apology was given, and the response we recieved was insuiating that nothing was wrong and things where on track and will be delivered. On the 12th November, we received part of our order and the main item we where depending on was not delivered as part of the order, although it was supposed to be. Takealot did not contact us about the missing product, we had to enquire once again about the missing product, and once again twe had to enquire through social media. We recieved a reply back, on the 12th November, that there was a slight delay in dispatch and its on its way to the courier. After waiting with no feedback, on the 16th November, we enquired again on social media as to what the status of our missing product is, once again no feedback after been told that we would recieve feedback. After 8 hours of enquiring, we enquired again on social media, and we got a reply this time that it has been dispatched, which is the same thing we where told on the 12th November. Absolutely shocking service from Takelot.com. No means of communicating properly with them when there is a problem, we had to keep turning to social media to get a response. Shocking shocking shocking. Its one thing to not get service and its another to not get feedback. Double poor service. No feedback. No communication. Poor service and just a completely shocking experience with and from Takealot.com. RIght now I am hesistant to order ANYTHING from them again after this experience. May someone take note and may they be exposed for this terrible service we have recieved. They have no understanding of customer service.
0 replies
125 months ago
Contract cancelled and still debit me
After completing the form to cancel our 10GIG BIG contract with TELKOM MOBILE on the 1 November 2015, two and half months later, in late December 2015, they finally cancelled the contract after a long struggle of phone calls to their call centre. During this period, they debited us after 21 working days, breach of contract #1, although on their system, our contract was still active at this time, because they could not simply cancel it because that a staff member did not action the request. Whose fault is that? After finally getting them cancel the contract and after much fighting with Telkom call centre, finally the contract was cancelled, and reflected as cancelled on their system. Even so on January 1, 2016, we were still debited for the contract again, breach of contract #2. I opened a case for a refund in December when we were first charged after 21 working days after cancelling our contract. In January I called again to request a second refund for January 2016 for which they again debited us, under the same case number. Telkom's system only works them not for their customers. if you dont follow up with them you hear nothing back. I am still waiting for a R600 refund.
75 replies
126 months ago
Incapable of cancelling a contract
The most unpleasant experience we have had dealing with a service supplier has most definetly been with Telkom Mobile who just cannot seem to cancel a mobile contract we have cancelled in store from 01 November 2015. We have followed up numerous times, weekly, with their call centre to follow up the progress of the cancellation and still nothing has been done. First we had to wait 21 working days. Fine, we did. In the meantime we called in to make sure that is happening. After 21 working days we were charged again for the contract, and after following up again with the call centre, the case was not properly followed through. We have been keeping in touch with call centre and again nobody knows what going on and now we are 21 working days again from 07 December? Why must I wait 21 working days from 07 December if I the customer cancelled 01 November just because of their system? Why must I pay for something I dont want and followed the right process to have cancelled? Why must I struggle to get the contract cancelled and follow up with them like they are babies to make sure it gets done? Should it not be a simple and painless. The truth is, it is the most painful process.
75 replies
130 months ago
Reconciliation
Owner gave me a call after a disappointing experiencing at Scooters Howick. He was concerned for the quality of food and took action and made us a second round of pizza free of charge, which pizza was the BEST. The owner has taken action and resolved the issue and showed that he cares for his customers which left us with a sense of satisfaction. We will return again. The owner rectified the issue of the quality of the pizza.
0 replies
134 months ago
skimpy portion, inconsistent product, bad pizza
Ordered 3 traditional pizza special with coke and the portion of the ingredients on the pizza was skimpy, chicken bbq flavour was not chicken bbq, product is inconsistent, but this time it was totally unsatisfactory. Other pizza places in the area make much better pizza for less.
0 replies
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