JK
Jo-Anne Keijer Ellerbeck
Active since Apr 2012
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
200% penalty admin as per Europcar with zero proof
I hired a vehicle from Europcar in March last year. In September I was notified of a fine. I requested a copy of the fine however clicked on the link sent to me to pay the same day, which payment included an admin penalty. 2 days later I get an additional invoice with a value of over 200% the value of the fine as an additional admin penalty from Europcar themselves. I queried this along with the copy of the fine and Uriel said she would request the fine. Dumisile basically said they could charge whatever they want as the contract states "an amount" will be charged. Despite that I am waiting for feedback and have sent about 15 follow ups in this regard - they have now handed me over to hybrid debt collectors. Still no response!
53 replies
6 months ago
Pathetic attempt at psychiatry
Everyday that you realise a “medical professional” is just in it for the money, is a sad day. Just like her attempt to help her patients. Pathetic.
0 replies
7 months ago
Discovery Bank - Enough said!
So, Discovery bank, as promised I am back on Hello Peter due to your undesirable business practices. After not closing my account in June, billing me for bank charges for July, August and September, debiting my standard bank account for some random fee, it took a complaint on Hello Peter originally to be heard since customer care, and the call Centre couldn't care less. Fast forward almost 2 weeks which it took them to investigate, I receive an apology letter confirming Discovery's fault, and that they would clear the unfounded bank charges, refund my standard bank account and close my Discovery account. Low and behold, I get an email from the account closures department this morning saying they will not close the account until the outstanding bank charges and interest incorrectly charged to my account in the first place, have been settled. Over R700. I did advise you Discovery that I would go to Hello Peter if not resolved by the end of today. At least 1 of us keeps our promises!
0 replies
7 months ago
Leaders on how NOT to serve your customers!
1 week of constant follow ups on a complaint that Discovery has allegedly been following up on and still nothing. Still a double bank charge of over 2 months and more than R600 on a closed account. Still adding interest. Still NOTHING - like their service.
0 replies
7 months ago
Discovery Bank strikes again!
I called to close my accounts on 25 June 25 - if I heard correctly her name was "Elu". She said my account would be closed in 8 days. I gave it a few days after 8 days and then went and transferred the remaining credit balance to my standard bank account as they had not done it. Come 1 September and they have debited my standard bank account with R100. I then logged into my app to see what is going on. They have debited my account with bank charges for August and September and the account is in the red by almost R600. I phoned through to question this and Naomi told me that they emailed me asking which account it must be paid into, and I never responded. Now the old ticket is closed. If I want to listen to the phone call recording of 25 June, I need to drive through to Sandton. Funny they knew exactly which account to debit but not which account to refund. In a nutshell, she is not willing to assist in anyway and my account will not be closed as of 25 June! Shame on you Discovery. It may not be a big deal to you, but I am not leaving it here.
106 replies
10 months ago
MTN strikes again!
I was forced to cancel my contract on Friday due to the incorrect contract being given to me in the first place, as admitted by MTN. I had to pay for this cancellation before any of the 6-call center and 1 instore agent would attempt to offer their horrible excuse for service. I thought all was okay when I was finally able to load airtime onto, what I believed to be my now pay as you go sim card, via my bank account, but no airtime loaded. The money however is out of my bank account. The beauty is I get an SMS on Monday to say my contract will be cancelled in September and normal contract payments will apply until then. This contract is a data only package with no option to add airtime or data. There is no way on earth I would have agreed to this. I use my phone in my business. I have requested the recorded call, but that request has been ignored. I have been told that I am not allowed to know the supervisor's name of the person that made this contract mistake. The cherry on the cake is the phone call I got from MTN a few minutes ago to ask me if I want an upgrade because I am a valued client. If that is how you treat your valued clients, I can only imagine how you would treat everybody else!
0 replies
10 months ago
MTN - despicable service at its best!
Wow MTN, just wow. The incredibly bad service I received from the 6 call centre people and 1 in store person I unfortunately had to deal with today was just something else. When I called in Feb to change my contract to pay as you go, I was upsold a “fabulous” package that has now left me with a paperweight as a phone for more than half a month at a time. My prerequisites were that I need to be able to top it up, this is not the case. I also didn’t want to sign up to another contract and so was told not to worry, it was month to month and I could cancel anytime. Today, 1 of the consultants confirmed that the package I am on was not an MTN offering in Feb so they do not know how it happened. I cannot change the package to load data and airtime now because it is a 24 month contract. I can upgrade or cancel at a fee of R173 because I’m still on a contract that MTN doesn’t offer? The call centre blame a third party supplier and the store blames the call centre. They cannot supply me with the call recording from February nor give me the supervisors details to contact. They also would not help me until I went into a store to pay the R173. I have now paid in a store and phoned back to cancel, only for a retentions person to attempt to start an upgrade conversation with me. Goodbye MTN - go and bully someone else!
0 replies
24 months ago
Don't waste your precious time
Beyond ridiculous - they have my details, ALL my details as well as numerous complaints, phone calls, emails due to lack of service. Maybe this is the lucky one that sorts out the problem. Not even they know, I'm sure!
0 replies
24 months ago
Pathetic - this will be the 4th review in the hopes that someone at iwyze will figure out what customer service actually is
Pathetic - this will be the 4th review in the hopes that someone at iwyze will figure out what customer service actually is. I’m not holding my breath in any way though - it has been almost 2 months with zero outcome despite multiple emails, phone calls, reviews - these people wipe their behinds off on it. What’s fascinating is I’m writing this review by clicking on a link I received just yesterday from them asking me to review their “excellent” service. Hopefully one day I will receive service and be able to review on that and not the lack thereof. If you are with iwyze or get suckered into signing up, may the odds be forever in your favour!
53 replies
25 months ago
IWYZE - the disappointment is in the name!
Yip, me again - please can management listen to the recorded call I received from someone there at 9:56 this morning regarding my cancelled policy due to your inability to provide the service you so richly promise. There is a way to deal with a client you have grossly mistreated and that phone call will proof she should not be working in that department. I do expect a phone call from a manager with an explanation as well as a date of my policy refund by the end of today!
53 replies
Review Distribution
5 Star
1 (3.5714285714285716%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
26 (92.85714285714286%)