ED
Eldette D
Active since Mar 2011
7
Reviews
0
Industries
Reviews
7 reviews71 months ago
Vitality New Points system - Glaucoma early detection is not key for Discovery
Have you noticed that Discovery Vitality no longer deems anyone below the age of 60 can get/have glaucoma. I doubt that's true, I am guessing they are simply trying very hard to make sure that it is impossible to get points. the NHS says early detection is key - so WHY does Vitality only consider it necessary at 60. Discovery has become harder and harder to get hold of, and I now think I need to get rid of my credit card and this ****** vitality policy.
0 replies
93 months ago
Virgin AbleBodied Members Only?
Certain staff at Bryanston Gym were exceptionally rude and unfriendly. A customer web query was sent regarding the incident - and while we did receive a response of sorry and we will contact you - no follow up happened. The question is this, does Virgin Active ONLY CATER for able bodied members - do you completely disregard disabled members - and the specialists that operate out of your clubs who cater for rehab requirements. That is the experience we had, paying club members who need rehab, treated with disrespect and disregard.
0 replies
132 months ago
Debit from prior owner? - Refer 465 296 18
Imagine my surprise when my new rates account - instead of showing a credit (as per last account received 04/05/2015) - had a large debt (R 3346.19). The prior invoice dated 05/06/2015 - which of course I never received (I get accounts emailed!) - had a sundry IINTER ACCOUNT DEBIT of R2070.24 exc VAT. Rather large unexplained debit I would say.<br> I phoned your call line - nightmare to get through - Helene Bam told me an adjustment from Mr James Davie (account number 207569533) was done. That's not me, why has it been transferred to me, call reference 46529618.<br> I wrote to your accounts department - nothing back from them.<br> I am not sure how this was transferred from a previous owner into my outstanding balance? This lady thought it was fine, gave me a reference number for me to sort it out
0 replies
133 months ago
GET QUOTES - a bill I had not expected
I had a problem with my garage door - not closing properly, looked on internet of things, found provider, emailed asking if they could help, got a snappy reply.<br> <br> Technician arrived - took literally 5 minutes with allen key to adjust, tested - all good. I had asked for a backup remote but forgot to tell them the model. They went off to get one, programmed it, another less than 5 mins to program. I must say when I got the bill, I felt R 1134.30 was pretty steep, and told them that in no uncertain terms.<br> <br> What happened then totally defies 'customer service'. I have received two follow-up emails, and apparently been handed to their attorneys for complaining about the cost and not appreciating they are well trained, competent, and honest? <br> <br> My suggestion - GET QUOTES! The last person I used did a great job but has since retired. Two years ago, to PURCHASE and INSTALL and get 2 new remotes for the garage door was cheaper than this fixing and providing a backup remote (which on investigation now I hear is a pretty common and popular remote device)
0 replies
133 months ago
Second time I have been hugely disappointed!
Usually the Kebab's are pretty good quality. Not too long ago I bought some, and also full of gristle - apparently bad supplier and they had changed to a new one. And good kebabs for a while.<br> <br> NOT anymore. I bought a pack this week - and have just braai'd them. The flames were all over the braai - the kebab's are full of skin! Not only that, looks like the runt of the chicken - total unappetising. I am now pulling them off the sticks, removing the meat and telling people to pretend they are chicken nuggets. Now when I am paying on average R74.19 for pack of 6 - I DONT EXPECT to get a load of skin - that's not chicken breasts.<br> I am not at all impressed, and I will make a point of going there tomorrow to tell the Butcher the same. Wherever you bought this from, bad quality food. Whoever assembled the kebabs - poor judgement! Whoever QA'd these, not doing their job!<br> <br>
76 replies
135 months ago
So give me the points for my medical assessments
Each year I have the same drama with this company.<br> They sold me a discovery life policy and I have a discovery credit card - I am however a Momentum medical aid - so they sold me this to stay on Vitality. <br> Each year when I do a health assessment, or when I go for an eye check up for glaucoma or when I do my blood tests for sugar, HIV whatever - each time its a major mission for them to give me the points for Vitality.<br> Discovery the ONLY REASON I have this life policy is to keep being able to go to GYM and get my vitality points - there is NO OTHER REASON. I am HAPPY to CANCEL this policy and just go the whole hog with Momentum - !! Its redundant to me if you don't bother to live up to your end of the policy!<br> The Diskem person sent you the assessment herself, and yet you STILL seem unable to figure out that I have done it, what ELSE do you need???<br> I am really sick and tired of your continued lack of process and continued nagging to do what you told me you would do, I didn't want to do this, YOU wanted me to stay a Vitality member!
77 replies
136 months ago
A company who does not care or respond.
Relates to October 2014, when the first complaint was lodged. Link Market Services are supposed to transfer shares to a beneficiary, this transfer is now multiple years old! Mandy was pretty good then, said these are all the things that need to be done and then that was that.<br> Mandy, the shares actually have to be transferred, that's the end goal! <br> You remembered in January that another form needs to be filled in, only after we complained about lack of service. Surely you are supposed to see this through, or is it our requirement to nag and complain till it's done.<br> I have seen the financial provider try to get hold of you, multiple times - you have not answered once on the progress or lack of progress on this transfer. <br> This kind of non-service seems to be the order of the day in South Africa. The most frustrating thing is that there is nothing we can do - seems nobody actually could care less. It is very clear that this company does not give a hoot about doing this transfer. Kim Saunders - you answered a few emails and then clearly were happy to be out of the situation. Is there anyone at this company who will care about seeing this through?
77 replies
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2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)