GH
Glenda H
Active since Apr 2012
18
Reviews
0
Industries
Reviews
18 reviews20 months ago
Another bad experience
Last year I had the most atrocious service from First Car Rental. I then used another company the next time I needed a hire car. I decided to give First Car Rental another chance and hired a vehicle last week at King Shaka International Airport. I drove the car to my destination in Kloof via Pinetown. The traffic was bumper to bumper. When I arrived I tried to lock the vehicle with the key. It did not work. Another car was delivered to me. The employee was wonderful. He tried to start the car and the battery was dead. The thought that I could have broken down in “Crimetown” fills me with horror. We assisted with jump starting the car and the chap drove off. At the moment I am 2 for 2 with hiring bad cars from First Car Rental.
0 replies
24 months ago
Harassment for money when never a member
I keep getting sms’s to make a payment. I am not a member of the club. You can’t contact them without them wanting your email address and other info which I don’t want to give them.
53 replies
30 months ago
Useless Assistance
Try phoning customer services and you get nowhere! Tobi tells you exactly the same info you see on your APP. How is this supposed to help? I bought R100 airtime yesterday and it does not reflect on my balance. I want to know what happened to my R100 and Tobi tells me what balance I have. I CAN SEE THAT on the App and don't need to waste my time and data to find that out! How does one actually get useful assistance? Ridiculous system.
262 replies
31 months ago
Pathetic Banking services
My 81 year old mother has an Absa account. When we moved to Robertson, she walked to the branch and changed her address. The staff member changed her home address and not her postal address! This causes many issues as she needed her 3 month bank statements for the govt hospital and of course it has her old address. The hospital will not accept this! To get a statement, we went to the ATM. The ATMs don't print the statements and only email them. An 81 year old woman living in an old age home does not have a printer!! If she went into the bank she would pay an exorbitant amount for them to print the statements (as she was told the only time she went into the bank - the employee was so unhelpful and useless). We emailed them to her address so she could email them to me and I could print them - that is when we saw the incorrect address! I have POA on her account, and the APP, so I changed the postal address to "same as residential" and changed her email address to my address. We walked back to the ATM and re-emailed the statements and I got home to find the same "old" address. We have spent hours trying to sort out an issue that should not have been an issue if her address was changed when she went to the branch and if the machine was able to print the 3 statements!
131 replies
34 months ago
USELESS company
I was contacted telephonically by an agent to renew my contract. After speaking to the agent and deciding what plan would be best for me, I agreed to the renewal. What a surprise when I tried to buy airtime and I found out I could not top up my airtime. This was an important part of my requirements - a data plan that I could buy my own airtime for. I was then contacted by another agent after numerous attempts to sort this out. She advised that she would have to cancel the contract and start afresh from 1 July with the contract I thought I was getting. Today I got an sms stating contract updated but now instead of 20GB data I have 0GB! Even the 17.6GB data left over from June has gone! At least I could buy the airtime as promised! Then try and sort it out and the BOT cannot help but you can't speak to anyone human! Great job Vodacom - NOT!
106 replies
35 months ago
**********!
I was contacted telephonically by an agent as my contract was ending. Told the agent I needed data and would buy my airtime separately. We even discussed how my airtime would expire after 3 months as I worried if it expired in 30 days I would be wasting my money. I seldom make calls and send an sms so just wanted to buy as needed. All good, or so I thought! I wondered why my sms’s were undelivered and today called. A waste of time when you get put through to a robot! Chatted to 2 people and went into a branch and all I got was “your contract doesn’t let you buy airtime!” Excuse me!!!! This was clearly what I asked for and thought I had. Why would someone never need airtime, never send / receive sms’s (especially from a bank) and never have to make a call? If I cancel my contract I have to pay a fee! Now I must wait until 1/7 to have it changed and then to a pathetic plan. Why do the agents get away with lying to the customers? Vodacom can check my recording of my conversation. They can then hear that I specifically stated I needed a data plan and would buy my own airtime!
106 replies
36 months ago
FIRST CAR RENTAL IS TO BE AVOIDED
I have had a query for a few weeks now as this company is *****ing from me - they are charging me for the petrol used to take back a car that had 4 tyres that kept losing pressure and the petrol used to bring me another car. They have said as a goodwill gesture they will not charge me for the kilometres they used! But they are still charging me for the R300 I put in the first car when it was collected from me (I gave back a car with a full tank as if I had handed it back at the airport), so in fact am being charged for the petrol THEY USED to take the car back to the airport BECAUSE IT HAD FAULTY TYRES! I also received the first car with a tank that was not full. I do not expect them to pay for the petrol to fill the second car when I returned it but I put in R300 when they brought it to me and they should have given me a car with a full tank. This R300 should be credited to my account as well. This was petrol THEY USED to bring me a replacement car. They stated that the tyre pressure was affected by 2 Mags that were damaged during the rental - NOT DURING MY RENTAL! The damages were noted on their forms by the inspector in the parking lot when I took possession of the vehicle. These damages were not marked on the form by the inspector when the last renter returned the vehicle. So why am I being charged because they gave me a vehicle that had tyres that kept losing pressure which to me made them unsafe and the company needed to rectify the matter by giving me a safe vehicle. NO ONE WILL GIVE ME THE CEO's EMAIL ADDRESS so I can forward the complaint with the list of events to him. They hide behind their Customer Services Dept. Yesterday, someone was supposed to phone me and I am still waiting - they think their gesture of Goodwill is enough!
0 replies
37 months ago
Avoid this company at all costs
The car I was given had 4 tyres that had low pressure and the petrol tank was not full when I collected it. After pumping tyres, they were down again next day. I rang and company sent new car. I filled tank and pumped tyres so when exchange happened I would not be charged any more for petrol. I filled tank of “new” car as soon as it was delivered so I knew how much I was in credit as driver gave it to me with a tank that was not full. The company is now charging me for the kms THEY USED to deliver a roadworthy vehicle and to take back the unroadworthy vehicle and the petrol THEY USED to bring me a roadworthy vehicle and to take back the unroadworthy vehicle. I expected the petrol I put in on delivery to be credited to me when I took the vehicle back. You cannot contact the CEO of the company but the customer services do not address the matter even after promising a resolution. I have been charged an extra 292km even though I only used 541km of the ****m I paid for. I am being charged an extra R764 petrol even though I spent R600 for petrol + extra as I did not get a car with a full tank. This company must be avoided as they can charge what they like as they get your bank details. I will not let this company ***** from me and will take it further.
0 replies
54 months ago
Nedbank for International deposits is useless
Nedbank don’t have PayPal so I used the new “SWIFT” for a payment from Ireland. 1 week later and no money. Then I phone the call centre and get told the deposit is not on their system and the person depositing the money now needs to go back and get a SWIFT copy and even then they will have to trace the money as they don’t have it. I used to get the money via PayPal then send it to my daughter who has a FNB account so she could have it converted to rands from euros. Thought Nedbank Swift was going to be the solution but instead it is a bigger headache. I will have to get what is needed and then change banks, something I have been told to do for years. Here I was trying to convince my family and friends Nedbank is not a useless bank. Joke is on me!
0 replies
57 months ago
Refund fiasco
I bought 2 Business Class tickets for my husband and I to fly from Durban to Cape Town to celebrate our 30th Wedding Anniversary. I received an email from BA stating that due to COVID-19, the flights were cancelled. I was disappointed but understood that this was necessary. Now the problems started. Getting a refund would take a MINIMUM of 12 weeks according to Flight Centre. I contacted BA and was told that my refund had been approved, but in the email there was only reference to 1 ticket. I advised that I needed the refund for 2 tickets, not 1. I got no response. Flight Centre has advised that yes, the refund has been approved but BA has not paid over the money. My anniversary has come and gone and because I have not received my refund, I was unable to book a different, local holiday. My husband immediately received his refund from the hotel and car company even though they did not cancel on us. Ironically, I chose BA Comair as I was concerned a local airline would be too risky. As I DID NOT CANCEL MY FLIGHTS, surely the refund should be done immediately? I am so disappointed that put my trust in an airline that clearly does not care about the people behind the booking.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
11 (61.111111111111114%)