MM
MICHéLE MOSES
Active since May 2012
24
Reviews
0
Industries
Reviews
24 reviews16 months ago
Fatima's Favourite Foods - Puff Pastry
Fatima's Favourite Foods - Puff Pastry 3kg The puff pastry (B/N 125011) BB:11/01/2026, specific batch of puff pastry is a disaster when baking pies. The puff pastry does not pastry bake hundreds of layers that puff up in the oven. Pastry cracks, stays flat, bottom of pies does not bake golden in colour. Pastry is very soft, has many air bubbles in the pastry, is sticky on working surface when rolling pastry. Complaint was given to my supplier regarding the product as my clients were not content with the pies thus no profit on the sales thereof. Fatima's favourite foods do not provide client service as no reply to complaints nor credit on product is given from the company.
0 replies
17 months ago
IT - African Bank
I never had problems with my online banking until middle 2024. I was constantly to go to a branch as I could not login. On 05 January 2025 I wanted to login but banking needed "Selfie" update. To complete "Selfie" the system constantly declined and finally advised to go to nearest branch. I was early at the branch, the system could not read my fingers, selfie nor update my online banking. Consultant contacted IT head office(waited long for assistance) IT division was neither able to assist her. She logged the matter to be sorted. I emailed the bank concerning matter and no response. Now three days later it still is not sorted and I cannot do banking. It cost me heavy banking fees as I withdrew cash at ATM. Why is IT system not assisting.
4 replies
28 months ago
12 year old Child listed on Facebook
Very quick to join Facebook but when support is needed they do not help. I have been struggling to report that a name of a 12 year old child has been listed on Facebook but once the "SUBMIT" button is pressed then there is an error which does not allow the matter to be reported. The disgusting part hereof is that adult women are requesting friendship with this name. Following the instructions Facebook provides to report is useless.
0 replies
32 months ago
Hacked Facebook account
My FACEBOOK account was hacked since 23 September2023. I sent Facebook emails from 24 September 2023 - 08 October 2023 to close my account. The hacker has taken over my account with a two-factor authentication linked, my contact details by way of email and contact number that I cannot change it. I reported it on Facebook, account compromised and all that. Even some of my FB friends have reported my account is hacked. But Facebook has done nothing. Facebook just won't act! I cannot even delete the page. It's irritating. Why does Facebook not react to my emails and account compromised No reply and could not care less?
0 replies
38 months ago
Insurance Claim
I have five contracts with Cell C and process their payment monthly. For five years I have processed a upgrade due to quality of phones. My contract has Insurance Basic to value of R20 000-00 and Device Insurance to the value of R20 000-00. Now that I reported my phone ****** and need to claim the device, they do not proceed with the blacklisting processure. I reported the matter on 27 April 2023 and their system could not provide the blacklisting number. Consultant reported it to the back office and provided case number 3042602254. I was advised that blacklisting details should be available with 48hours. Thus far no calls or sms received. Only sms received requesting feedback on a case#3050100251? Surely Cell C would know the terms of the insurance company they have. What is the slow procedure to provide the blacklisting details. Why can they not advise me of the slow reply?
9 replies
39 months ago
ESKOM accounts
My account is in credit but they disconnected the house electricity. No documentation, email or telephonic received regarding the fact that they are to disconnect. I have been on the 0860 line for 1hr, disconnected and redialled after 2hr it was answered only to not be able to converse with the consultant as I was not able to hear anything. Recalled and now waiting 45min and 2nd in line. The 0860 is pathetic and why must all provinces dial the same number. Certainly they could have each province have it's own number. They will not replace the food in my refrigerator /freezer?
0 replies
55 months ago
Wesbank
I online requested my fully paid vehicle documents on 15 November 2021 thus far I have not received any response. When calling the offices, I am given various contact details to contact and I am not receiving any client service. Why are they quick to call or sms for the monthly payments but now that I no longer have a balance and require my documents, I cannot receive any documents or assistance.
2 replies
57 months ago
Bad service
My Wesbank online shows the account in credit however Colserve states an amount outstanding. I have emailed the concerned person on 28 September and 30 September however no reply to date. I called their office on 04 October 2021 but the call is dropped. The problem is that I will not receive my vehicle documents from them if this matter is not resolved.
2 replies
65 months ago
Cell C FIBRE
I am very frustrated as the Fibre is not connected and after the full restart explanation last night, the matter was escalated to Fibre Team. Thus far today I did the restart process again and it still doesn't connect.
1 reply
65 months ago
Overpayment
I am very frustrated with Sixty60 payment deduction. The Pre-Authorisation amount is processed from my bank account however when an item is not provided then they never credit me with the amounts I had over paid. I have more than one purchases whereby I had overpaid the actual purchase amount. WHERE DO I REPORT THE OVERPAYMENT AND HOW AM I CREDITED THEREFORE. Thanks
0 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
2 (8.333333333333334%)
1 Star
19 (79.16666666666667%)